Tsoon is a specialized appointment scheduling software for Public Health : - for all types of medical visits - allows patients to schedule visits - relieves nurses in the planning process - supports doctors in the management of their activities - optimizes the times and logs all the exchanges.

1. Joël Pastré – CEO – joel.pastre@tsoon.org - 06 73 38 69 82
TSOON : 53 Avenue Hoche 75008 Paris – http://medecine.tsoon.org/en/
April 2019
Visits Scheduling Software
for Public Health

2. TSOON : WHY ?
¡ Tsoon is a specialized appointment scheduling software
for Health.
For all types of medical visits
Routine / evaluation checkup, sick visit, counseling, vaccination..
Allows patients to schedule their visits
Anywhere, anytime
According to rules and processes defined by the medical service
Relieves medical staff from the administrative workload
By automating all repetitive and time-consuming tasks
Supports practitioners in the management of their activities
Good practices in managing the schedules of each visit locations
And a simple access with the mobile app.
Optimizes the times and keeps track of all exchanges.
¡ The multiple settings give Tsoon its intelligence and added-value.
Tsoon for public health Page 2

3. THE IMMEDIATE RESPONSE TO EVERY VISIT REQUEST
(... without disclosing anyone’s planning)
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patient's
request
(via Internet)
Tsoon's
answer
(immediate
and
automatic)
your customization your rules your processes e-mails documents reminders
Planned according to Secured by
Tsoon for public health

4. THE BENEFITS OF TSOON FOR THE SOFTWARE EDITOR
Empowering his software and customers
¡ Tsoon is embedded in the medical software
Using Rest API to interface in both directions (Tsoon ó Software)
Tsoon may be used in a fully-transparent mode to end-users
who stay in their usual medical software
¡ The editor keeps control of the relation with healthcare providers
Leading the contractual relation with them
Tsoon, as a subcontractor, does not interfere in it
Fees are negotiated between Tsoon and the editor in a long-term
and win-win partnership
¡ He gets a return on time to market and profits
Offering right now functions which are demanded by clients (as already used in global health, like SMS,
web app, mobile app…) without having to invest 2+ years in research and development
Enabling cutting edge technology as provided by Tsoon, specialist of appointment scheduling
Providing customers with a dedicated solution supported with reactivity and proactivity by Tsoon
Selling this solution and getting fees without having to handle support and maintenance for it.
¡ He keeps focus on his own medical and unique selling proposition
Relying on Tsoon to fullfil the scheduling of medical visits
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5. THE BENEFITS OF TSOON FOR THE MEDICAL ASSISTANCE
Saving time and resources
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¡ The medical assistance workload is significantly reduced
In some cases, the practitioner may decide not to contract any
assistant
¡ The medical assistant, if there is any, has extra time to help
the practitioner and to receive the patients
She prepares the agenda of practitioners (medical sessions)
Tsoon takes care of booking in the agenda (Outlook)
With less phone calls and emails
¡ She focuses on higher value-added tasks
Urgent visits, overbooking… which requires to know the
practitioner’s preferences.
Fewer emails, phone calls and clicks!
¡ She keeps control of the software
Defining which practitioners and medical locations are attributed to patients and visits
¡ She benefits from the two tools which are fully interfaced
Without double data entry units, patients and schedules (automatically exchanged)
This requires changing a few habits and trusting Tsoon.
Tsoon for public health

6. THE BENEFITS OF TSOON FOR THE PRACTITIONER
Organizing, anticipating ... (1/2)
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¡ The practitioner continues to use his medical software
Tsoon takes care of booking scheduled visits into his main
agenda
¡ Tsoon adapts to his/her practices
The rules are set up to take into account criteria that can be
progressively enriched :
- type of visit, urgence
- patients : regular vs new patients, individual situation…
- substitutions : team, permanence
- etc.
The medical sessions are:
- defined by place of visit
- positioned in advance (2 months or more)
- defined by default (days and hours), may be updated for every day
The organization by period and medical office
- what type of visit per practitioner and medical facility
- how much time is spent for each type of visit
- what priority is given to each request (quotas, emergencies)
Tsoon for public health

7. THE BENEFITS OF TSOON FOR THE PRACTITIONER
... and optimizing (2/2)
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¡ Tsoon reduces absenteeism to medical visits
and optimizes agendas
Reminder SMS are sent 48 hours before the visit
Cancelled appointments are replaced more quickly
The tool responds to the hazards :
unexpected absence and replacement
¡ Tsoon guarantees the confidentiality of information
The medical file is not transmitted to Tsoon
¡ Tsoon complies with increasingly complex regulations
IT, GDPR
By controlling the quality of the database data
to better improve it: individual surveillance, periodicity, next visit type, email, telephone, etc.
Tsoon for public health

8. THE BENEFITS OF TSOON FOR EVERY PATIENT
A direct and empowering link
¡ The direct link with the patient is essential to make him/her
responsible for his/her medical visit
by e-mail: the patient receives his convocation with an hyperlink
to authorize the use of his mobile phone for appointment reminders
SMS: the patient receives a reminder of his RDV 48 hours before
via web app accessible from a link in the SMS to schedule a new
visit based on his day and time preferences.
¡ The mobile phone allows to authenticate the patient
without having to identify all of them as Tsoon software users.
¡ The patient can cancel or reschedule his visit by himself
He cancels by replying to the confirmation SMS
He reschedules his visit with a link to a web app
He indicates his preferences for days and hours
He motivates his request and specifies it
He gets an immediate response without having to call the medical assistant, except in specific cases.
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9. Page 9
A CHANGE TO BE PREPARED AND ACCOMPANIED
(for major medical facilities)
1 / MOBILIZE
the main actors
Presentation to the medical service
Demonstration to the medical assistants
Involvement of IT manager = main contact
Commitment of the software editor
2 / PREPARE
the schedule, the data
Define the planning including communication to units and patients
Customize for the service: design, rules (access rights, deadlines, quota,
teams, replacement, invoicing), formulation (mails, SMS)
Receive, enable interfaces: web services
Test the data
3/ LAUNCH
the pilotes
Choose the pilot practitioners and their teams among the most motivated to
experiment a solution and become ambassadors
Set medical sessions, breakdowns, urgency and duration of visits
Train the medical assistants and administrators (patients = self-trained)
4 / DEPLOY
the full service
Accompany the medical assistants
Set up 1st level (hotline) and 2nd level support (tutorial, FAQ)
Follow dashboards
Final report after 3 months
TSOON
3to6months
Tsoon for public health

10. MEASURABLE BENEFITS AND CONTROLLED COSTS
¡ The benefits must be measured by facts and figures
Reduce medical absenteeism by 50%
Increase by 100% the replacement rate of appointments after cancellation
Earn 10% less time and more occupation
Target the return on investment on the second year
¡ The costs are predictable
Fees per practitioner and per month
1 practitioner (doctor or nurse) = 1 agenda
Service: per day for initialization, training and support
Invoices based on effective time and according to your requests.
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¡ Joël Pastré
CEO
Computer Engineer INSA Lyon
Worked successively in Buenos-Aires,
Paris and Chicago. He is fluent in English
and Spanish and loves entrepreneurship.
¡ Jérôme Verdiell
Sales VP
INSEC graduate
Sales Manager Sagem
Communications
Founding Director Linkeom
Joël Pastré : 06 73 38 69 82 - joel.pastre@tsoon.org
Jérôme Verdiell : 06 67 55 10 51 - jerome.verdiell@tsoon.org