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Presentation Tsoon for External Occupational Health Services

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Tsoon is a specialized appointment scheduling software for Occupational Health :
- for all types of medical visits
- allows employees and / or managers to plan visits
- relieves nurses in the planning process
- supports doctors in the management of their activities
- optimizes the times and logs all the exchanges.

Published in: Health & Medicine
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Presentation Tsoon for External Occupational Health Services

  1. 1. Joël Pastré – CEO – joel.pastre@tsoon.org - 06 73 38 69 82 TSOON : 53 Avenue Hoche 75008 Paris – http://medecine.tsoon.org/en/ April 2019 Visits Scheduling Software for External Occupational Health Services
  2. 2. TSOON : WHY ?  Tsoon is a specialized appointment scheduling software for Occupational Health. For all types of medical visits Initial, periodic, recovery, pre-recovery, additional Allows employees and / or managers to plan visits According to rules and processes defined by the medical service Accompanying them and making them responsible for their ocupational health Relieves medical assistants from the scheduling process By automating all repetitive and time-consuming tasks Supports practitioners in the management of their activities Good practices in managing the schedules of each visit locations An answer to the problems of regulation : individual surveillance, protocol, alerts on certain employees, etc. And a simple access with the mobile app. Optimizes the times and keeps track of all exchanges.  The multiple settings give Tsoon its intelligence and added-value. Tsoon for external occupational health services Page 2
  3. 3. THE IMMEDIATE RESPONSE TO EVERY VISIT REQUEST (... what medical software can not do) Tsoon for external occupational health services Page 3 Employer's request (via Internet) Tsoon's answer (immediate and automatic) your customization your rules your processes e-mails regulatory documents reminders Planned according to Secured by Recovery visit After maternity The visit should be scheduled within 8 days after return at the latest Urgent request please* Motivation Resumption date 4/12/2017 Monday Tuesday Thursday Friday After : 09:30 Before : 12:00Wednesday SCHEDULE @ DUPONT MARIE Recovery after maternity leave thu 07dec 10:10 10:40 CONFIRM PREVIOUS NEXT CANCEL Employee Type Visit From To
  4. 4. THE BENEFITS OF TSOON FOR THE MEDICAL ASSISTANT Saving time and refocusing Tsoon for external occupational health services Page 4  The medical assistant has extra time to help the practitioner and to receive the employees She prepares the agenda of practitioners (medical sessions) Tsoon takes care of booking in the agenda (Outlook) With less phone calls and emails which often interrupt in her activity  She focuses on higher value-added tasks Urgent planning: additional, pre-recovery ... and support for employees and managers. Which requires to know the practitioner’s practices. Fewer emails, phone calls and clicks!  She keeps control of the software They define which practitioners and medical locations are attributed to employers and employees They may force the dates, validate the additional visits, etc.  She benefits from the two tools which are fully interfaced Without double data entry for employers, employees and schedules (automatically exchanged) To offer the best of both worlds This requires changing a few habits … and trusting Tsoon !
  5. 5. THE BENEFITS OF TSOON FOR THE PRACTITIONER Organizing, anticipating ... (1/2) Tsoon for external occupational health services Page 5  The practitioner continues to use his medical software Tsoon is responsible for injecting planned visits into his main agenda (third-time, training, holidays, ...)  Tsoon adapts to his/her practices The rules are set up to take into account criteria that can be progressively enriched : - type of visit : periodic, initial, recovery, pre-recovery - employers : their practitioner referent and their visit location - employees : their surveillance and individual situation - substitutions : team, permanence - etc. The medical sessions are: - defined by place of visit - positioned in advance (2 months or more) - defined by default (days and hours), may be updated for every day The organization by period and medical office - what type of visit per practitioner and company - how much time is spent for each type of visit - what priority is given to each request (quotas, emergencies)
  6. 6. THE BENEFITS OF TSOON FOR THE PRACTITIONER ... and optimizing (2/2) Tsoon for external occupational health services Page 6  Tsoon reduces absenteeism to medical visits and optimizes agendas Reminder SMS are sent 48 hours before the visit Cancelled appointments are replaced more quickly The tool responds to the hazards : unexpected absence and replacement  Tsoon guarantees the confidentiality of information The medical file is not transmitted to Tsoon Pre-recovery are not displayed to the manager  Tsoon complies with increasingly complex regulations Occupational, IT, RGPD By controlling the quality of the database data to better improve it: individual surveillance, periodicity, next visit type, email, telephone, etc.
  7. 7. THE BENEFITS OF TSOON FOR EACH EMPLOYEE A direct and empowering link  The direct link with the employee is essential to make him/her responsible for his/her occupational health path via Outlook: in his calendar, if he has one, to register the visit by mail: the employee receives his convocation with an hyperlink to authorize the use of his mobile phone for appointment reminders SMS: the employee receives a reminder of his RDV 48 hours before via web app accessible from a link in the SMS to schedule a new visit based on his day and time preferences.  The mobile phone allows to authenticate the employee without having to identify all of them as Tsoon software users.  The employee can cancel or reschedule his visit by himself He cancels by replying to the confirmation SMS He reschedules his additional visit or pre-recovery with a link to a web app He indicates his preferences for days and hours He motivates his request and specifies it (dates of stoppage and return ...) He gets an immediate response without having to call the medical assistant, except in specific cases. Tsoon for external occupational health services Page 7
  8. 8. THE BENEFITS OF TSOON FOR THE OH SERVICE Monitoring Tsoon for external occupational health services Page 8  The director pilots the activity of his medical service Apply the same formalized process to all employers and employees, taking into account every situation Set rules and priorities of visits for each practitioner, process and timeframes for all service Keep track of all exchanges, schedules and cancellations Count on reliable reporting by employer and by practitioner: - list of employees to be convoked - number of visits planned, made, cancelled, no-shows - average time of convocation, cancellation ...  Puts the employer at the center of his occupational health Summons and reminders transmitted directly Possibility for him to cancel or reschedule a visit taking into account his preferences of days and time Reminders (SMS), summons (pdf), replacement of appointments, deadlines to cancel or replace.  Improves the efficiency and perceived quality of the Occupational Health service Reduce absenteeism to medical visits Lighten the workload of medical assistants Ensuring software interoperability and data reconciliation Evolve with the ongoing process digitization and future regulations.
  9. 9. Tsoon for external occupational health services Page 9 A CHANGE TO BE PREPARED AND ACCOMPANIED 1 / MOBILIZE the main actors Presentation to the OH service Demonstration to the medical assistants Involvement of IT manager = main contact Commitment of the software editor 2 / PREPARE the schedule, the data Define the planning including communication to employers and employees Customize for the service: design, rules (access rights, deadlines, quota, teams, replacement, invoicing), formulation (mails, summons, SMS) Receive, enable interfaces: web services Test the data 3/ LAUNCH the pilotes Choose the pilot practitioners and their teams among the most motivated to experiment a solution and become ambassadors Set medical sessions, breakdowns, urgency and duration of visits Train the medical assistants and administrators (employers = self-trained) Inform the employers : gradually, by email 4 / DEPLOY the full service Accompany the medical assistants Set up 1st level (hotline) and 2nd level support (tutorial, FAQ) Follow dashboards Final report after 3 months TSOON 3to6months
  10. 10. MEASURABLE BENEFITS AND CONTROLLED COSTS  The benefits must be measured by facts and figures Reduce medical absenteeism by 50% Increase by 100% the replacement rate of appointments after cancellation Earn 10% less time and more occupation Target the return on investment from the second year  The costs are predictable Fees per practitioner and per month 1 practitioner (doctor or nurse) = 1 agenda Service: per day for initialization, training and support Invoices based on effective time and according to your requests. Page 10Tsoon for external occupational health services  Joël Pastré CEO Computer Engineer INSA Lyon Worked successively in Buenos-Aires, Paris and Chicago. He is fluent in English and Spanish and loves entrepreneurship.  Jérôme Verdiell Sales VP INSEC graduate Sales Manager Sagem Communications Founding Director Linkeom Joël Pastré : 06 73 38 69 82 - joel.pastre@tsoon.org Jérôme Verdiell : 06 67 55 10 51 - jerome.verdiell@tsoon.org

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