Everyday English Conversations - At the bank

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This is part 14 of my series "Everyday English Conversations". This is all about talking in a bank. This is good for in class or at your home for yourself to practice with. This has vocabulary, phrases, and dialogues to listen to and to repeat.

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  • Material taken without permission or attribution from: https://www.speaklanguages.com/english/phrases/at-the-bank
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Everyday English Conversations - At the bank

  1. 1. Live Free / Speak Free
  2. 2. Click on any of the icons through out this presentation to listen to it. You may click as many times as you like. The dialogues are all one conversation and are not broken into sentences for listening. Listen to each saying and / or sentence and then repeat each of them. You may want to do this several times so you get the right pronunciation. Continue
  3. 3. Vocabulary & Phrases Dialogues
  4. 4. At the bank When you go to the bank or need to use a cash machine, these are some of the English expressions you will have to use.
  5. 5. I'd like to withdraw £100, please I want to make a withdrawal how would you like the money? in tens, please (ten pound notes) could you give me some smaller notes? I'd like to pay this in, please I'd like to pay this check in, please how many days will it take for the cheque to clear? check = USA Cheque = GB
  6. 6. have you got any ...? identification ID (abbreviation of identification) I've got my ... passport driving license ID card your account's overdrawn I'd like to transfer some money to this account could you transfer £1000 from my current account to my deposit account?
  7. 7. current deposit, current account fixed deposit, fixed account fixed deposit by installments joint account to open an account I'd like to open an account I'd like to open a personal account I'd like to open a business account
  8. 8. could you tell me my balance, please? could I have a statement, please? I'd like to change some money I'd like to order some foreign currency what's the exchange rate for Euros? I'd like some ... Euros US dollars could I order a new cheque book, please? I'd like to cancel a cheque I'd like to cancel this standing order
  9. 9. where's the nearest cash machine? what's the interest rate on this account? what's the current interest rate for personal loans? I've lost my bank card I want to report a ... lost credit card stolen credit card
  10. 10. we've got a joint account I'd like to tell you about a change of address could I make an appointment to see ...? the manager a financial advisor I'd like to speak to someone about a mortgage I want to open an account. Could you please help me to open an account? I would like to open a joint account with my wife.
  11. 11. How many specimen signatures do you need? How much do I have to deposit to open a current account? I want a cheque book. I want to cash this cheque. Are you a customer of this bank? Yes, I am. Here is my passbook. Would you like to deposit the cheque for clearance? It will take about two days, since it is a local cheque. But I need the money urgently. Will they give me the money today?
  12. 12. Insert your card Enter your PIN Incorrect PIN Enter Correct Cancel Withdraw cash Other amount Please wait Your cash is being counted Insufficient funds Balance On screen Printed Another service? Would you like a receipt? Remove card Quit
  13. 13. Listen to these dialogues and then try to practice them with a friend. This will help you to become more confident.
  14. 14. A: How are you doing today? B: Great. Thanks. A: What can I help you with? B: I would like to open a bank account. A: What kind would you like to open? B: I need a checking account. A: Would you also like to open a savings account? B: That's fine. A: In order to open these accounts, you need to deposit a minimum of $50. B: I want to deposit $300. A: I'll set up your accounts for you right now. B: Make sure to put $150 in each account.
  15. 15. A: How are you doing? B: Great. Thanks for asking. A: What can I do for you today? B: I would like to deposit some money. A: Are you depositing cash or a check? B: I want to deposit cash. A: How much are you depositing? B: I would like to deposit $300. A: What account do you want your money in? B: I want to deposit it into my checking account. A: Do you need anything else? B: No. That's all. Thank you.
  16. 16. A: How are you doing today? B: Great. Thank you. A: What can I do for you? B: I need to withdraw some money. A: How much would you like to take out? B: I need to withdraw $300. A: Which account would you like to take the money from? B: I want to take it from my checking account. A: OK, here you go. B: Thank you very much. A: Can I do anything else for you? B: No. That'll be all.
  17. 17. A: How are you doing? B: Great. Thanks. A: May I help you with something? B: I would like to transfer some money. A: Where would you like to transfer money from? B: Take it from my savings account. A: Where would you like the money transferred? B: I want it transferred into my checking account. A: How much would you like to transfer? B: I would like to transfer $200. A: Will that be all today? B: That's it for today. Thank you.
  18. 18. A: Can I help you with something? B: I need to cancel one of my accounts. A: Is there a problem with it? B: I don't need it anymore. A: What would you like to do with all the money in this account? B: Just transfer it over to my remaining account. A: I can do that. B: That would be great. A: Do you want to take any money out? B: Not today. A: It's going to take a moment for me to cancel your account. B: That's fine. Take your time.
  19. 19. A: What can I help you with today? B: I would like to make a deposit. A: Will that be cash or check? B: I'm depositing a check. A: Could you sign the back of the check, please? B: All right. Here you go. A: Would you like any cash back? B: That would be great. A: How much would you like? B: I would like $150. A: Here is your $150. B: Thanks for everything.
  20. 20. A: I need to use the ATM. B: What's stopping you? A: I'm not sure how. B: I don't understand. A: I've never used one before. B: I can help you figure it out. A: What do I have to do? B: Slide your card into the machine. A: Then what? B: You need to type your PIN in. A: What do I have to do next? B: Click on whichever option you want, and you're done.
  21. 21. How to Use ATM John: Hi, where can I find ATM near here? Man: Cross this road. Near the KFC. John: Hello, can I deposit money into the ATM here? Clerk: Sorry. You can only withdraw money here. John: Do you know whether there is another Citibank ATM nearby? Clerk: Walk down a block and you will find a bigger Citibank. You can deposit money there. John: Ok, thanks. John: Hi, can you tell me how to use? Clerk: Yes, please enter your card. John: ok. Clerk: Then enter your password. Ok, I can see my account status. All right, you can save money or withdraw money. John: Thank you very much.
  22. 22. Exchange US Dollar to Chinese Yuan Bank Clerk: What can I do for you? Kelly: Yes. I'd like to change some money. Bank Clerk: Yes, madam. Kelly: What's the exchange rate of RMB to US dollar today? Bank Clerk: 6.28 Yuan to the US dollar. Kelly: It's the same as last week. Bank Clerk: That's right. The exchange rate here has been quite stable though it's subject to alteration. Kelly: I know. I want to change 1000 US dollars Bank Clerk: You want to change 500 US dollars. So that will be 6280 Yuan? What denominations would you like? Kelly: 100 Yuan notes would be better. Could I buy some gold coins here? Bank Clerk: I'm so sorry, not at this window. You have to go to window 8. Kelly: That's ok. Thanks.
  23. 23. Telephone Banking Executive: Good morning City Bank, This is Customer service Department, How may I help you? Customer: Hello. I’d like, some information on the telephone banking services offered by you. Executive: Certainly. What is your account number, sir? Customer: 85 56789000 89548 at the MG Road Branch. Executive: What would you like to know? Customer: Can you tell me how the telephone banking services work? Executive: You can do all your day-to-day banking over the telephone 24 hours a day. Customer: That’s great. How do I access my account? Executive: Just call 80000498, key in your PIN number and listen to the menu of options available. Customer: How do I choose the option I want? Executive: Just press the number for the service stated by the recording. Customer: What kind of things can I do? Executive: You can check your balance, pay your bills, order a statement, request for cheque book, DD or even transfer money to another bank. Customer: That’s fantastic! Can I trade stocks and bonds? Executive: I’m afraid you will have to have a special account for that. Customer: What about getting help if I have any problems? Executive: There’s an automated answering machine and staff are available 9 to 5 seven days a week. Customer: It all sounds very good to me. I’d like to sign up. Executive: Alright, can you answer a few more questions please? Customer: Certainly…
  24. 24. Any questions, comments, advice, and / or wishes – you can email me at amerenglish64@gmail.com

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