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Learning through blameless
reviews
BY JOEL CHIPPINDALE
AT LONDON CTO MEETUP
IN JANUARY 2016
Most of us are very lucky
We will make mistakes
We have made
mistakes
by Will Deutsch
How do we react to
mistakes?
1
Find out who was
responsible
and tell
them
off
Fundamental attribution
error
You view your own mistakes
as a result of circumstance
and other people’s mistakes
as a result of incompetence
What does our team learn?
To avoid getting caught
making a mistake
Stop taking risks
Hide their actions
To avoid responsibility for
mistakes
2
by Peter
Pretend we haven’t
made any
mistakes
by Peter
What does our team learn?
A better way?
Blameless review
Prime directive
of retrospectives
“Regardless of what we discover, we understand and
truly believe that everyone did the best job they
could, given what the...
STEP 1
Involve everyone
STEP 2
Understand what happened
Be curious
STEP 3
Decide on changes for
the future
Choose actions your
team can control
Keep the list short
What does our team learn?
How to improve and
trust one another
“There are two parts to any failure:
There is the event itself, with all its attendant
disappointment, confusion, and sham...
How will your team
react the next time a
mistake is made?
Thank you
@joelchippindale
joel.chippindale@futurelearn.com
futurelearn.com/blog
Learning through blameless reviews
Learning through blameless reviews
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Learning through blameless reviews

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Slides from the talk I gave at a London CTOs meet up about some of the ways that teams react to the mistakes they make and how blameless reviews can help teams learn from these mistakes.

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Learning through blameless reviews

  1. 1. Learning through blameless reviews BY JOEL CHIPPINDALE AT LONDON CTO MEETUP IN JANUARY 2016
  2. 2. Most of us are very lucky
  3. 3. We will make mistakes
  4. 4. We have made mistakes by Will Deutsch
  5. 5. How do we react to mistakes?
  6. 6. 1
  7. 7. Find out who was responsible and tell them off
  8. 8. Fundamental attribution error
  9. 9. You view your own mistakes as a result of circumstance and other people’s mistakes as a result of incompetence
  10. 10. What does our team learn?
  11. 11. To avoid getting caught making a mistake
  12. 12. Stop taking risks
  13. 13. Hide their actions
  14. 14. To avoid responsibility for mistakes
  15. 15. 2 by Peter
  16. 16. Pretend we haven’t made any mistakes by Peter
  17. 17. What does our team learn?
  18. 18. A better way?
  19. 19. Blameless review
  20. 20. Prime directive of retrospectives
  21. 21. “Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand.” ~ Norm Kerth, Project Retrospectives: A Handbook for Team Review
  22. 22. STEP 1 Involve everyone
  23. 23. STEP 2 Understand what happened
  24. 24. Be curious
  25. 25. STEP 3 Decide on changes for the future
  26. 26. Choose actions your team can control
  27. 27. Keep the list short
  28. 28. What does our team learn?
  29. 29. How to improve and trust one another
  30. 30. “There are two parts to any failure: There is the event itself, with all its attendant disappointment, confusion, and shame, and then there is our reaction to it. It is this second part that we control. Do we become introspective, or do we bury our heads in the sand? Do we make it safe for others to acknowledge and learn from problems, or do we shut down discussion by looking for people to blame?” ~ Ed Catmull, Creativity, Inc.
  31. 31. How will your team react the next time a mistake is made?
  32. 32. Thank you @joelchippindale joel.chippindale@futurelearn.com futurelearn.com/blog

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