slides from a joe gerstandt presentation on making your organizational culture more inclusive @joegerstandt

1. “We need in every community a group of angelic troublemakers.”
Bayard Rustin

2. joegerstandt.com
joe.gerstandt@gmail.com
linkedin.com/in/joegerstandt
youtube.com/joegerstandt
twitter.com/joegerstandt
slideshare.net/joeg
402.740.7081

3. 1.language & logic
2.employment practices
3.orientation toward difference
4.decision making
5.relational networks
6.balanced outcomes
7.employee access
8.behavioral intelligence
9.inclusive leadership

4. 1.language & logic
2.employment practices
3.orientation toward difference
4.decision making
5.relational networks
6.balanced outcomes
7.employee access
8.behavioral intelligence
9.inclusive leadership
what
why
how (measure)
how (move)

5. 1.language & logic
2.employment practices
3.orientation toward difference
4.decision making
5.relational networks
6.balanced outcomes
7.employee access
8.behavioral intelligence
9.inclusive leadership

6. 1.language & logic
2.employment practices
3.orientation toward difference
4.decision making
5.relational networks
6.balanced outcomes
7.access
8.behavioral intelligence
9.inclusive leadership

7. What looks like resistance is often a lack of clarity.
Switch, Dan and Chip Heath

8. The concept of diversity encompasses acceptance and respect.It means understanding that each individual is unique,and recognizing our individual differences.These can be alongthe dimensions of race, ethnicity, gender, sexual orientation, socio-economic status, age, physical abilities, religious beliefs,political beliefs, or other ideologies.It is the explorationof these differences in a safe, positive, and nurturing environment.It is about understanding each other and moving beyondsimple tolerance to embracing and celebrating therich dimensions of diversity contained within each individual.

9. Similarities and differences amongemployeesinterms
of age, cultural background, physicalabilitiesand
disabilities, race, religion,sex, and sexualorientation.

10. diversity…

11. difference
diversity…

12. di·ver·si·ty
[dih-vur-si-tee]
noun, plural –ties
1.the state or fact of being diverse; difference; unlikeness.
2.variety; multiformity.
3.a point of difference.

13. difference
relational
diversity…

15. difference
relational
takes many forms
diversity…

17. difference
relational
takes many forms
disruptive
diversity…

18. ↑diversity = ↑variance in performance
groups with morediversity perform better or worse than groups with lessdiversity

19. identity diversity:
Differences in our social identities.
cognitive diversity:
Differences in how we think and solve problems.

20. inclusion:
The actions that we take to include additional difference in a process or group.

21. inclusion:
“…being at home…”
“…belonging…”
“…able to bring my whole selfto work…”
“…feeling that my unique contribution was valued…”
“…my perspective is always considered…”
“…I have a say in what happens…”

22. low
belongingness
high
belongingness
low value in uniqueness
high valuein uniqueness

23. low
belongingness
high
belongingness
low value in uniqueness
exclusion:
Individual is not treated as an organizational insider with unique
value in the work group but there are other employees or groups who are insiders.
high valuein uniqueness

24. low
belongingness
high
belongingness
low value in uniqueness
exclusion:
Individual is not treated as an organizational insider with unique
value in the work group but there are other employees or groups who are insiders.
assimilation:
Individual is treated as an insider in the work group when they conform to org. / dominant culture
norms and downplay uniqueness.
high valuein uniqueness

25. low
belongingness
high
belongingness
low value in uniqueness
exclusion:
Individual is not treated as an organizational insider with unique
value in the work group but there are other employees or groups who are insiders.
assimilation:
Individual is treated as an insider in the work group when they conform to org. / dominant culture
norms and downplay uniqueness.
high valuein uniqueness
differentiation:
Individual is not treated as an organizational insider in the work
group but their unique characteristics are seen as valuable and required for group / organization success.

26. low
belongingness
high
belongingness
low value in uniqueness
exclusion:
Individual is not treated as an organizational insider with unique
value in the work group but there are other employees or groups who are insiders.
assimilation:
Individual is treated as an insider in the work group when they conform to org. / dominant culture
norms and downplay uniqueness.
high valuein uniqueness
differentiation:
Individual is not treated as an organizational insider in the work
group but their unique characteristics are seen as valuable and required for group / organization success.
inclusion:
Individual is treated as an insider and also allowed/encouraged to retain uniqueness within the work group.

27. low
belongingness
high
belongingness
low value in uniqueness
exclusion:
Individual is not treated as an organizational insider with unique
value in the work group but there are other employees or groups who are insiders.
assimilation:
Individual is treated as an insider in the work group when they conform to org. / dominant culture
norms and downplay uniqueness.
high valuein uniqueness
differentiation:
Individual is not treated as an organizational insider in the work
group but their unique characteristics are seen as valuable and required for group / organization success.
inclusion:
Individual is treated as an insider and also allowed/encouraged to retain uniqueness within the work group.

28. self censorship
playing small
covering
downplaying differences
conforming
Fear of Being Different Stifles Talent

29. •29% altered their attire, grooming or mannerisms to make their identity less obvious
•40% refrained from behavior commonly associated with a given identity
•57% avoided sticking up for their identity group
•18% limited contact with members of a group they belong to

31. ???????????????????????????? ???????????????????????????? ???????????????????????????? ???????????????????????????? ??????Is it safe to be unpopular here???????????????????????? ???????????????????????????? ???????????????????????????? ???????????????????????????? ????????????????????????????

33. Groups often fail to outperform individuals because they prematurely move to consensus, with dissenting opinions being suppressed or dismissed.
-Hackman & Morris, Advances in Experimental Social Psychology

35. groupthink:
mode of thinking that happens when the desire for harmony in a decision-making group overrides a realistic appraisal of alternatives. Group members try to minimize conflict and reach a consensus decision without critical evaluation of alternative ideas or viewpoints.

37. dysfunctional

39. also
dysfunctional

40. Group intelligence is not strongly tied to either the average intelligence of the members or the team’s smartest member.
-Thomas Malone, MIT Center for Collective Intelligence

41. language & logic
1.Common language.
2.Clear and concise.
3.Consistently known.
(what, why & how)
4.Business case.

42. 1.language & logic
2.employment practices
3.orientation toward difference
4.decision making
5.relational networks
6.balanced outcomes
7.employee access
8.behavioral intelligence
9.inclusive leadership

43. behavioral intelligence
1.Accurate understanding of human nature.
2.Variance in employee experience.

45. It requires no hatred or fear to assign meaning to the things that we see, we do it automatically.
The problem is that we forget, do not realize, or deny that this even happens.

46. stereotype
waitress
librarian

47. smoke
bowl
eat hamburgers

48. smoke
bowl
eat hamburgers
knit
wear glasses
eat salad

49. pygmalion effect
Based on research by Robert Rosenthal and Lenore Jacobson, showing that biased expectations affect reality and create self- fulfilling prophecies as a result.

50. confirmation bias
Our tendency to search for or interpret new information in a way that confirms preconceptions and avoids information and interpretations which contradict prior beliefs.

51. fundamental attribution error
An unjustified tendency to assume that a person’s actions depend on what kind of person that person is rather than on the social environmental forces influencing the person.

52. homophily:the tendency of individuals to associate andbondwith similar others. More than 100studies have observed homophily in some form or another establishing that similarity breeds connection. These include age, gender, class, and organizational role.

53. If you do not intentionally, include, you will unintentionally exclude.

54. When Performance Trumps Gender Bias: Joint versus Separate Evaluation
Iris Bohnet
Alexandra van Geen
Max H. Bazerman
Harvard Business School
Working Paper 12-083 | March, 2012

55. work to have a beginners mind

56. seek novelty

57. “We need in every community a group of angelic troublemakers.”
Bayard Rustin