Digital Enterprise Research Institute                                                                        www.deri.ie  ...
Discussions are ubiquitousDigital Enterprise Research Institute                                  www.deri.ie              ...
Discussions are ubiquitousDigital Enterprise Research Institute                                  www.deri.ie              ...
How can we make sense of                                   disagreement?Digital Enterprise Research Institute             ...
Example problemsDigital Enterprise Research Institute                                   www.deri.ie          Issue a pres...
What’s the key complaint?Digital Enterprise Research Institute                                  www.deri.ie               ...
Decision-making patternsDigital Enterprise Research Institute                                           www.deri.ie       ...
Three typical approachesDigital Enterprise Research Institute                                   www.deri.ie            Co...
Collective IntelligenceDigital Enterprise Research Institute                                      www.deri.ie             ...
Spatial hypertextDigital Enterprise Research Institute                                        www.deri.ie                 ...
Argumentation mappingDigital Enterprise Research Institute                                   www.deri.ie   bCisive        ...
IssuesDigital Enterprise Research Institute                                  www.deri.ie            Dedicated platforms  ...
New issues at WebscaleDigital Enterprise Research Institute                                    www.deri.ie            Lar...
Large-scale, across websitesDigital Enterprise Research Institute                                                www.deri....
Automate & go deepDigital Enterprise Research Institute                                                    www.deri.ie    ...
Trust & credibilityDigital Enterprise Research Institute                                                                  ...
Open decision-makingDigital Enterprise Research Institute                                   www.deri.ie            Deleti...
Digital Enterprise Research Institute                              www.deri.ie                                            ...
Should we delete this article?Digital Enterprise Research Institute                                    www.deri.ie        ...
Deletion argumentDigital Enterprise Research Institute                                           www.deri.ie              ...
Decision-making supportDigital Enterprise Research Institute                                    www.deri.ie            Wh...
ViewpointDigital Enterprise Research Institute                                              www.deri.ie                   ...
Opposing viewpointDigital Enterprise Research Institute                                          www.deri.ie              ...
Decision criteriaDigital Enterprise Research Institute                                              www.deri.ie           ...
ValuesDigital Enterprise Research Institute                                           www.deri.ie                         ...
Our approachDigital Enterprise Research Institute                                   www.deri.ie            Collect viewpo...
Knowledge representationDigital Enterprise Research Institute                                 www.deri.ie                 ...
Using our Viewpoints WebDigital Enterprise Research Institute                                          www.deri.ie        ...
How do we make one?Digital Enterprise Research Institute                                   www.deri.ie                    ...
Technologies neededDigital Enterprise Research Institute                                   www.deri.ie            Ontolog...
AcknowledgmentsDigital Enterprise Research Institute                                          www.deri.ie            Than...
Thanks!Digital Enterprise Research Institute                                   www.deri.ie       jodi.schneider@deri.org  ...
Twitter: StandpointDigital Enterprise Research Institute                                     www.deri.ie       Difference ...
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Making sense out of disagreement, University of Limerick Interaction Design Centre, 2012-04-18

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How do we make sense out of disagreement on the social web?

A talk about my dissertation work, given to the University of Limerick Interaction Design Centre on 2012-04-18.

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  • From http://www.sendareview.com/The Web is full of opinions & commentary.A lot of it disagrees.How do we learn from other people, when they disagree?
  • Collaborative, distributed decision-makingIndividual sense-making informed by many opinionsIndividual decision-making informed by many opinions
  • Collaborative, distributed decision-makingIndividual sense-making informed by many opinionsIndividual decision-making informed by many opinions
  • LikeVoteup/vote downRate commentsMost popularDistributions
  • Task-specific conversation
  • Manual effort
  • Open tools would be another issue
  • Value-basedPractical ReasoningPremises: Before doing action A, the current circumstances are R;After doing action A, the new circumstances are S;G is a goal of the agent Ag, where S implies G; Doing action A in R and achieving G promotes value V;Conclusion: We should perform action A.
  • Screenshot of the article Heath Totten
  • Anyone can participateLarge number of discussions, ~500/weekLong discussion threadsCan be hard to reach consensusDiscussions can be reopened & repeated
  • The Viewpoints Web is my framework for…
  • Adding funding/collaborators slide.
  • Isn’t it funny that people tweet about this
  • Making sense out of disagreement, University of Limerick Interaction Design Centre, 2012-04-18

    1. 1. Digital Enterprise Research Institute www.deri.ie Making sense out of disagreement Jodi Schneider Interaction Design Centre, U. Limerick Wednesday18th April 2012 Limerick, Ireland Copyright 2011 Digital Enterprise Research Institute. All rights reserved. Enabling Networked Knowledge 1
    2. 2. Discussions are ubiquitousDigital Enterprise Research Institute www.deri.ie Enabling Networked Knowledge 2
    3. 3. Discussions are ubiquitousDigital Enterprise Research Institute www.deri.ie Enabling Networked Knowledge
    4. 4. How can we make sense of disagreement?Digital Enterprise Research Institute www.deri.ie Enabling Networked Knowledge
    5. 5. Example problemsDigital Enterprise Research Institute www.deri.ie  Issue a press release responding to Tweet complaints  Book a hotel room based on reviews  Decide whether to delete a Wikipedia article Enabling Networked Knowledge 5
    6. 6. What’s the key complaint?Digital Enterprise Research Institute www.deri.ie Enabling Networked Knowledge 6
    7. 7. Decision-making patternsDigital Enterprise Research Institute www.deri.ie  Individual/small group based on many inputs  Issue a press release response to Tweet complaints  Book a hotel room based on reviews  Collective, distributed  Decide whether to delete a Wikipedia article Enabling Networked Knowledge 7
    8. 8. Three typical approachesDigital Enterprise Research Institute www.deri.ie  Collective intelligence  Spatial hypertext  Argument mapping Enabling Networked Knowledge 8
    9. 9. Collective IntelligenceDigital Enterprise Research Institute www.deri.ie Enabling Networked Knowledge 9
    10. 10. Spatial hypertextDigital Enterprise Research Institute www.deri.ie Enabling Networked Knowledge 10
    11. 11. Argumentation mappingDigital Enterprise Research Institute www.deri.ie bCisive Enabling Networked Knowledge 11
    12. 12. IssuesDigital Enterprise Research Institute www.deri.ie  Dedicated platforms  Individual & small group decision-making  Amplify & aggregate agreement Enabling Networked Knowledge 12
    13. 13. New issues at WebscaleDigital Enterprise Research Institute www.deri.ie  Large-scale, across websites  Trade-off between automation & depth of analysis  Issues of trust, reputation &provenance  Open decision-making Enabling Networked Knowledge 13
    14. 14. Large-scale, across websitesDigital Enterprise Research Institute www.deri.ie J. G. Breslin, A. Harth, U. Bojars, & S. Decker, “Towards Semantically- Interlinked Online Communities, (2005), ESWC 2005. Enabling Networked Knowledge 14
    15. 15. Automate & go deepDigital Enterprise Research Institute www.deri.ie Cartwright, D. & Atkinson, K. (2009). Using Computational Argumentation to Support E-participation. IEEE Intelligent Systems 5(24):42-52. Enabling Networked Knowledge 15
    16. 16. Trust & credibilityDigital Enterprise Research Institute www.deri.ie Ennals, R., Trushkowsky, B., &Agosta, J. M. (2010). Highlighting Disputed Claims on the Web. In WICOW at WWW 2010. Enabling Networked Knowledge 16
    17. 17. Open decision-makingDigital Enterprise Research Institute www.deri.ie  Deletion in Wikipedia  Collaborative & distributed  Case study on work-in-progress Enabling Networked Knowledge 17
    18. 18. Digital Enterprise Research Institute www.deri.ie Enabling Networked Knowledge 18
    19. 19. Should we delete this article?Digital Enterprise Research Institute www.deri.ie Enabling Networked Knowledge 19
    20. 20. Deletion argumentDigital Enterprise Research Institute www.deri.ie [Delete the article]...hasnt played since 2008. His 66-73 record is far from stellar and, in my opinion, does not merit an article. >>He pitched last month and plays for the Venezuelan League. This meets our article criteria. Enabling Networked Knowledge 20
    21. 21. Decision-making supportDigital Enterprise Research Institute www.deri.ie  What viewpoints are expressed?  What values motivate the assembled decision-makers?  What are the decision criteria?  What argumentation schemes are used? Enabling Networked Knowledge 21
    22. 22. ViewpointDigital Enterprise Research Institute www.deri.ie [Delete the article]...hasnt played since 2008. His 66-73 record is far from stellar and, in my opinion, does not merit an article. Proposition: does not merit an article Justification: hasn’t played since 2008, bad record Enabling Networked Knowledge 22
    23. 23. Opposing viewpointDigital Enterprise Research Institute www.deri.ie >>He pitched last month and plays for the Venezuelan League. This meets our article criteria. Proposition: keep the article Justification: meets our article criteria Enabling Networked Knowledge 23
    24. 24. Decision criteriaDigital Enterprise Research Institute www.deri.ie >>He pitched last month and plays for the Venezuelan League. This meets our article criteria. Criteria: Our article criteria Enabling Networked Knowledge 24
    25. 25. ValuesDigital Enterprise Research Institute www.deri.ie [Delete the article]...hasnt played since 2008. His 66-73 record is far from stellar and, in my opinion, does not merit an article. Values: Good record/win rate Enabling Networked Knowledge 25
    26. 26. Our approachDigital Enterprise Research Institute www.deri.ie  Collect viewpoint arguments & counterarguments  Make knowledge representations Enabling Networked Knowledge 26
    27. 27. Knowledge representationDigital Enterprise Research Institute www.deri.ie Enabling Networked Knowledge 27
    28. 28. Using our Viewpoints WebDigital Enterprise Research Institute www.deri.ie Enabling Networked Knowledge 28
    29. 29. How do we make one?Digital Enterprise Research Institute www.deri.ie Enabling Networked Knowledge 29
    30. 30. Technologies neededDigital Enterprise Research Institute www.deri.ie  Ontologies  Text analysis  Argumentation  HCI Enabling Networked Knowledge 30
    31. 31. AcknowledgmentsDigital Enterprise Research Institute www.deri.ie  Thanks to our collaborators!  Katie Atkinson, Trevor Bench-Capon, Adam Wyner (Liverpool)  DERI Social Software Unit  Rhetorical Structure Taskforce, W3C Health Care/Life Sciences  Funding  Science Foundation Ireland Grant No. SFI/08/CE/I1380 (Líon-2)  Short-term scientific mission (STSM 1868) from the COST Action ICO801 on Agreement Technologies  Upcoming: SFI Travel Supplement Enabling Networked Knowledge 31
    32. 32. Thanks!Digital Enterprise Research Institute www.deri.ie jodi.schneider@deri.org http://jodischneider.com/jodi.html @jschneider Enabling Networked Knowledge 32
    33. 33. Twitter: StandpointDigital Enterprise Research Institute www.deri.ie Difference between cakes and biscuits? When stale, cakes go hard, biscuits go soft. Hence Jaffa Cakes are cakes. (Was official EU ruling). View: Jaffa Cakes are cakes Justification: official EU ruling; go hard when stale Enabling Networked Knowledge 33

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