Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.

Symplicit - The a b c of Behaviour - Jodie Moule - v1.0

1,341 views

Published on

It seems everyone is talking about changing behaviour through design, but changing behaviour is actually a pretty hard task.

This presentation looks at behaviour change and what this means for us as designers.

Published in: Design
  • Be the first to comment

  • Be the first to like this

Symplicit - The a b c of Behaviour - Jodie Moule - v1.0

  1. 1. The A,B,C of behaviour
  2. 2. Commercial in Confidence. © 2010 Symplicit Pty Ltd. We are all talking about changing behaviour through design…
  3. 3. … but, have you ever stopped to think how hard it is to change behaviour? We are all talking about changing behaviour through design…
  4. 4. When did you last change your behaviour?
  5. 5. What about me?
  6. 6. This little tool triggered the last time that I did…
  7. 7. Process of behaviour change
  8. 8. … so what do I know anyway?
  9. 9. Jodie Moule Director, Symplicit (Psychologist)
  10. 10. Ding dong! <insert salivating dog here>
  11. 11. What does behaviour change mean to us as designers?
  12. 12. Faster horses…?!?
  13. 13. Perhaps we’d first better take a look at this thing called ‘behaviour change’…
  14. 14. The mind is a powerful thing…
  15. 15. The brain *is* powerful… <ul><li>Fills in the blanks & cuts out the irrelevant bits for us </li></ul><ul><li>It notices more than we think it does </li></ul><ul><li>It actively hides reality from us </li></ul><ul><li>Seeing what is in front of us is hard, and most of us never learn to do it </li></ul><ul><li>We find it hard to verbalise why we do what we do </li></ul><ul><li>It steps in for us so we can do things automatically giving a feeling of *not thinking*… </li></ul>
  16. 16. Conscious ‘thinking’ plays, at best, a small role in shaping our behaviour and choices.
  17. 17. Conscious ‘thinking’ plays, at best, a small role in shaping our behaviour and choices. ...this makes things tricky.
  18. 18.
  19. 19.
  20. 20. Important! The behaviour you are seeing is the behaviour you have designed…
  21. 21. Theory of Planned Behaviour
  22. 22. Theory of Planned Behaviour
  23. 23. But do you remember our discussion of the mind?
  24. 24. Why is this useful?
  25. 25. Process of behaviour change
  26. 26. The stages of change model
  27. 27.
  28. 28. Why is this useful?
  29. 29. When are people researching online?
  30. 30. When are people researching online?
  31. 31. When are people researching online?
  32. 32. So what influences mass behaviour change? “Systemic Innovation is determined by a balance of three things – behavioural norms, tools and rules” Tim Brown, IDEO
  33. 33. Bike helmets
  34. 34. Cyclists admitted to Victorian hospitals , with and without head injuries
  35. 35. ‘ Daily life’ or ‘Lycra brigade’?
  36. 36. Toll booths
  37. 37. What else changes behaviour?
  38. 38. Fun …it’s fun 
  39. 39. The ‘fun’ theory… http://www.youtube.com/watch?v=2lXh2n0aPyw&feature=player_embedded
  40. 40. So how do we design for change?
  41. 41. Top tips for designing behavioural change…
  42. 42. <ul><li>Define the desired behavioural change you want to observe, </li></ul><ul><li>Feed this into the business strategy and design process, let it guide these processes </li></ul><ul><li>Define your target audience…then go a bit outside the norm </li></ul><ul><li>Conduct research and understand the behavioural predictors of our population (attitudes, norms, control, stages) </li></ul><ul><li>Monitor, measure and modify. Remember…behaviour change can take time…be patient  </li></ul>Top tips for designing behavioural change…
  43. 43. <ul><li>Define the desired behavioural change you want to observe, </li></ul><ul><li>Feed this into the business strategy and design process, let it guide these processes, </li></ul><ul><li>Define your target audience…then go a bit outside the norm </li></ul><ul><li>Conduct research and understand the behavioural predictors of our population (attitudes, norms, control, stages) </li></ul><ul><li>Monitor, measure and modify. Remember…behaviour change can take time…be patient  </li></ul>Top tips for designing behavioural change…
  44. 44. <ul><li>Define the desired behavioural change you want to observe, </li></ul><ul><li>Feed this into the business strategy and design process, let it guide these processes, </li></ul><ul><li>Define your target audience…then go a bit outside the norm, </li></ul><ul><li>Conduct research and understand the behavioural predictors of our population (attitudes, norms, control, stages) </li></ul><ul><li>Monitor, measure and modify. Remember…behaviour change can take time…be patient  </li></ul>Top tips for designing behavioural change…
  45. 45. <ul><li>Define the desired behavioural change you want to observe, </li></ul><ul><li>Feed this into the business strategy and design process, let it guide these processes, </li></ul><ul><li>Define your target audience…then go a bit outside the norm, </li></ul><ul><li>Conduct research and understand the behavioural predictors of our population (attitudes, norms, control, stages). Qual and quant is needed here… </li></ul><ul><li>Monitor, measure and modify. Remember…behaviour change can take time…be patient  </li></ul>Top tips for designing behavioural change…
  46. 46. <ul><li>Define the desired behavioural change you want to observe, </li></ul><ul><li>Feed this into the business strategy and design process, let it guide these processes, </li></ul><ul><li>Define your target audience…then go a bit outside the norm, </li></ul><ul><li>Conduct research and understand the behavioural predictors of our population (attitudes, norms, control, stages). Qual and quant is needed here… </li></ul><ul><li>Monitor, measure and modify. Remember…changing a behaviour can take time…be patient  </li></ul>Top tips for designing behavioural change…
  47. 47. Symplicit Pty Ltd Level 1, Suite 103, 757 Bourke St Docklands, VIC 3008 Ph 03 9670 3385 www.symplicit.com.au Thank you! <ul><ul><li>Follow us @symplicit </li></ul></ul>Jodie Moule Director 03 9670 3385 0415 288 823 [email_address]

×