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PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK
DIGITAL JUSTICE
PRODUCT MANAGEMENT FESTIVAL 2015
@JOCKBU
JOCK BUSUTTIL
PRODUCT PEOPLE L...
OBLIGATORY STUFF
ABOUT ME
STUDIED CLASSICS Photo: NEOS KOSMOS
DREAMT OF FLYING THESE Photo: EPA
FLEW THIS BAD BOY INSTEAD Photo: tjweston
WASN’T VERY GOOD AT IT
GOT A JOB
12 YEARS
LEARNED A FEW THINGS
3 YEARS
LEARNED A LOT MORE
PRISONS
COURTS
AND... MOJ DIGITAL Photo: MOJ Digital
We build digital services
so good, people prefer
to use them
HOW?
PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK
5 WAYS(TO START WITH)
1. PUT USER NEEDS FIRST
2. BUILD AN EMPOWERED TEAM
3. TRANSFORM F...
PUT
USER NEEDS
FIRST
# @JOCKBU
PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK
THE OLD WAY
#1 https://www.gov.uk/service-manual/start
@JOCKBU
PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK @JOCKBU
A BETTER WAY
#1 DISCOVER VALIDATE BUILD IMPROVE
https://www.gov.uk/service-manu...
BOOKING A PRISON VISIT#1 Photo: Antonio Olmos / Guardian
Photo: MOJ Digital
BUILD AN
EMPOWERED
TEAM
# @JOCKBU
PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK
HIRE BRILLIANT PEOPLE
#2 @JOCKBU
ASSEMBLE THE RIGHT SKILLS#2 Photo: Marvel Studios
PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK
#2 @JOCKBU
Photo: Paul Downey
PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK
EMPOWERMENT = TRUST
#2 @JOCKBU
CULTURE IS REALLY, REALLY IMPORTANT#2 Photo: MOJ Digital
TRANSFORM
FROM THE TOP
DOWN ...
# @JOCKBU
@JOCKBU
Photo: Mind The Product
A government minister should
look at the alpha and say:
“I want one of those”.
There was n...
A TRACK RECORD EARNS TRUST#3 Photo: Leon Neal / AFP
#3 Photo: MOJ Digital
PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK
... AND FROM
THE BOTTOM UP
#3 @JOCKBU
SHOW,
DON’T TELL
# @JOCKBU
PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK @JOCKBU
WE LEARN FROM OUR PEERS
#4
ALEX PENTLAND
PROFESSOR AND DATA SCIENTIST, MIT
Photo: MIT
If you see lots of people
experimenting with an idea –
people w...
LEISA REICHELT
HEAD OF RESEARCH,
DTO AUSTRALIA
Photo: Mind The Product
We don’t really
value talking
about what we’re
goin...
SHOW THE THING#4 Photo: Jock Busuttil
THE POWER OF SITTING TOGETHER#4
IMPROVE
CONTINUOUSLY
# @JOCKBU
LEARN AND ITERATE#5 Credit: MOJ Digital
RETROSPECTIVES#5 Photo: Paul Downey
PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK
HOW TO CHANGE
@JOCKBU
1. PUT USER NEEDS FIRST
2. BUILD AN EMPOWERED TEAM
3. TRANSFORM F...
Go and build digital
services so good, people
prefer to use them
THANKS!
INTERIM PRODUCT MANAGEMENT
WWW: productpeo.pl
BLOG: imanageproducts.uk
@jockbu bit.ly/jockbook
Digital Justice
Digital Justice
Digital Justice
Digital Justice
Digital Justice
Digital Justice
Digital Justice
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Digital Justice

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Talk about what I learned from my time as interim head of product at the Ministry of Justice Digital Team - for Product Management Festival 2015, Zurich

Published in: Government & Nonprofit

Digital Justice

  1. 1. PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK DIGITAL JUSTICE PRODUCT MANAGEMENT FESTIVAL 2015 @JOCKBU JOCK BUSUTTIL PRODUCT PEOPLE LIMITED
  2. 2. OBLIGATORY STUFF ABOUT ME
  3. 3. STUDIED CLASSICS Photo: NEOS KOSMOS
  4. 4. DREAMT OF FLYING THESE Photo: EPA
  5. 5. FLEW THIS BAD BOY INSTEAD Photo: tjweston
  6. 6. WASN’T VERY GOOD AT IT
  7. 7. GOT A JOB
  8. 8. 12 YEARS LEARNED A FEW THINGS
  9. 9. 3 YEARS LEARNED A LOT MORE
  10. 10. PRISONS
  11. 11. COURTS
  12. 12. AND... MOJ DIGITAL Photo: MOJ Digital
  13. 13. We build digital services so good, people prefer to use them
  14. 14. HOW?
  15. 15. PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK 5 WAYS(TO START WITH) 1. PUT USER NEEDS FIRST 2. BUILD AN EMPOWERED TEAM 3. TRANSFORM FROM THE TOP DOWN 4. SHOW, DON’T TELL 5. IMPROVE CONTINUOUSLY @JOCKBU
  16. 16. PUT USER NEEDS FIRST # @JOCKBU
  17. 17. PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK THE OLD WAY #1 https://www.gov.uk/service-manual/start @JOCKBU
  18. 18. PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK @JOCKBU A BETTER WAY #1 DISCOVER VALIDATE BUILD IMPROVE https://www.gov.uk/service-manual/start
  19. 19. BOOKING A PRISON VISIT#1 Photo: Antonio Olmos / Guardian
  20. 20. Photo: MOJ Digital
  21. 21. BUILD AN EMPOWERED TEAM # @JOCKBU
  22. 22. PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK HIRE BRILLIANT PEOPLE #2 @JOCKBU
  23. 23. ASSEMBLE THE RIGHT SKILLS#2 Photo: Marvel Studios
  24. 24. PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK #2 @JOCKBU Photo: Paul Downey
  25. 25. PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK EMPOWERMENT = TRUST #2 @JOCKBU
  26. 26. CULTURE IS REALLY, REALLY IMPORTANT#2 Photo: MOJ Digital
  27. 27. TRANSFORM FROM THE TOP DOWN ... # @JOCKBU
  28. 28. @JOCKBU Photo: Mind The Product A government minister should look at the alpha and say: “I want one of those”. There was no way we’d get permission for the real thing unless the customer had that reaction. TOM LOOSEMORE DIGITAL SERVICES DIRECTOR, THE CO-OPERATIVE
  29. 29. A TRACK RECORD EARNS TRUST#3 Photo: Leon Neal / AFP
  30. 30. #3 Photo: MOJ Digital
  31. 31. PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK ... AND FROM THE BOTTOM UP #3 @JOCKBU
  32. 32. SHOW, DON’T TELL # @JOCKBU
  33. 33. PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK @JOCKBU WE LEARN FROM OUR PEERS #4
  34. 34. ALEX PENTLAND PROFESSOR AND DATA SCIENTIST, MIT Photo: MIT If you see lots of people experimenting with an idea – people with whom you have strong social ties – there is a high likelihood you’ll adopt that behaviour.
  35. 35. LEISA REICHELT HEAD OF RESEARCH, DTO AUSTRALIA Photo: Mind The Product We don’t really value talking about what we’re going to do. We value showing what we’ve done.
  36. 36. SHOW THE THING#4 Photo: Jock Busuttil
  37. 37. THE POWER OF SITTING TOGETHER#4
  38. 38. IMPROVE CONTINUOUSLY # @JOCKBU
  39. 39. LEARN AND ITERATE#5 Credit: MOJ Digital
  40. 40. RETROSPECTIVES#5 Photo: Paul Downey
  41. 41. PRODUCTPEO.PL ● IMANAGEPRODUCTS.UK HOW TO CHANGE @JOCKBU 1. PUT USER NEEDS FIRST 2. BUILD AN EMPOWERED TEAM 3. TRANSFORM FROM THE TOP DOWN 4. SHOW, DON’T TELL 5. IMPROVE CONTINUOUSLY
  42. 42. Go and build digital services so good, people prefer to use them
  43. 43. THANKS! INTERIM PRODUCT MANAGEMENT WWW: productpeo.pl BLOG: imanageproducts.uk @jockbu bit.ly/jockbook

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