for a decade
Gateway TechnoLabs Pvt. Ltd.
Specializes in Offshore Software Services
Gateway TechnoLabs specializes in the business of providing Our Vision
Software Outsourcing & Offshore Software Development Services
to its clients globally. Our expertise lies in reducing costs and “Consistently deliver ingenious, comprehensive,
enhancing productivity by bringing the strategic advantage of e cient & cost-effective Business Solutions
Software Outsourcing and Offshore Software Development to the through IT for the global market by creating a
very doorsteps of our customers in more ways than one. By professionally stimulating and happy
improving reliability, speed and agility, we enable our customers environment for our team where professionals
to achieve sustainable differential advantage over their
thrive alongside the growth of our company.”
Our engagement models are flexible, scalable, secure and custom
defined based on specific individual needs of our customers.
With this we ensure that we follow the right strategy to ensure
business transformation, lower operational costs and quick time “Skillfully applying the most sought-after,
to market. We ensure 100% success for our customers business fast-growing pertinent technology to yield total
and in the process, ensure business continuity for ourselves. solutions in the most critical business areas.”
AWARDS & ACCOLADES
» Gateway TechnoLabs Pvt. Ltd. awarded the “Best Software Company
- Gujarat” by GESIA (Gujarat Electronics & Software Industries
Association) during GESIA Awards’08.
» Institute of Economic Studies, India has conferred the “UDYOG
RATTAN AWARD” to Mr. Niraj Gemawat for outstanding performance
in the field of industrial development of the country and
“EXCELLENCE AWARD” to Gateway TechnoLabs Pvt. Ltd.
» Mr. Niraj Gemawat, Chairman & Managing Director of Gateway
Group, and also is Chairman of the IT Committee for Gujarat
Chamber of Commerce and Industry.
» Mr. Vipin Moharir, Managing Director, NINtec BV, is a Board Member
with The Netherlands India Chamber of Commerce and Industry.
» Amity international Business School, Noida, conferred the “AMITY
CORPORATE EXCELLENCE AWARD” to Gateway Group of Companies.
2 A value driven technology company that understands YOUR business needs
» Out of the 900+ employees globally, a team of 800+ software
development professionals at our Offshore Development Center in
India constitutes some of the best technical brains hand picked from
the Indian IT industry.
» 80,000 Sq. Ft. (7440 Sq. Mtr.) owned facility with 25,000 Sq. Ft. (2325 Sq.
Mtr.) spare office space for future expansion.
» Achieved total financial stability since inception and have grown solely
based on internally generated funds.
» We have a spotless delivery record of over 650+ projects that has
enabled us to become technology partners with more than 70 software
product companies and over 50 software development houses
» Application Development
» Application Migration
» Application Maintenance
» Application Testing
» Dedicated Development Centre » Consistent record of over 70% business coming from repeat customers
speaks for itself. Almost 60% of business comes from providing services
to end clients.
» R&D Consulting
» Over the years, through technology driven business process
» Multimedia Services
transformation initiatives, we have mastered the processes,
methodologies, approach, mind set and infrastructure to overcome
» Staffing Services the challenges of operating Offshore Software Development teams to
deliver a 24 x 7 support to our clients across the globe.
» Game Development
» We have leveraged our position in the global market with an enviable
» Project Management list of clients and a phenomenal growth rate achieved through IT
innovation, dedicated teams and timely implementation of solutions.
» Product Development
» We have a strong foundation coupled with a rock solid reputation for
» Business Consulting finding ingenious solutions, comprehensive technology approaches,
customer orientation and a perfect blend of efficiency and cost
» BPO Services effectiveness.
Sharepoint Competency Center .Net Competency Center MS Other Technologies
» Delivering secure, self-service » Migration from .NET 2.0 to 3.5. » Client Relationship Management
collaborative workspaces for our ______________________ ______________________
customers to enable them to » Windows Media Center
» Custom Enterprise business ______________________
securely collaborate with their applications built on the .NET » Digital Rights Management
partners, suppliers and customers. environment (C#, .NET, VB, .NET). ______________________
______________________ ______________________ » Outlook, OWA, Exchange
» Collaborative Workspaces » From Consulting to post
Social Computing Tools / Web 2.0 » Silverlight
implementation support, we o er ______________________
Enterprise / Business Portals the full lifecycle end-to-end » Commerce Server
Enterprise Search Solutions solutions. ______________________
Enterprise Asset ______________________ » Content Management Server
Content Management » Enterprise Business Solutions,
Business Process & Work ow » Dynamics - AX, NAV, GP, SL,
E-Commerce Portals (B2B, B2C and RMS and POS
Infopath Forms B2G), M-Commerce Applications, ______________________
Business Intelligence. SaaS Portals, Client Server Business » Atlas.NET, MapPoint, DotNetNuke.
applications and products.
» Solutions on centralized
information management, moving
towards paperless o ce,
streamlining business process
through work ow, simpli ed
content management, improved
end user productivity, uni ed
search, inbuilt IRM (Information
Rights Management) and DIP
(Document Information Panel)
We have signed a MoU with Microsoft, The Netherlands
to set-up a Talent Lab in the region
4 A value driven technology company that understands YOUR business needs
Java Technologies Open Source Technologies
» Application development on Java Technology for the » Content Management Solutions like Documentum,
Mobility platforms(JTWI), Healthcare Professionals (T2P2), Drupal & Joomla .
Telecom Industry, High Integrity Systems, Service Oriented » Collaborative books, Polls, Templating, Threaded
Architecture (SOA). Comments, Version controls and Community Forums like
PHPBB and SMSForum.
» At our Java Competency Center, we help clients recognize the
» Blogging, Community and Discussion Forums.
bene ts of Enterprise Java/J2EE platforms and the relative
technologies comprising of Web Services and J2ME in » Shopping carts and eCommerce - Analysis, tracking,
statistics, logging and reporting, web based
developing and delivering enterprise solutions. Our
expertise includes J2SE, J2EE and J2ME.
» Project Management using dotProject
» Our service spectrum spans across Java Enterprise Edition 5.0 » CRM applications – Sugar CRM
and covers Web Services, JAX-WS, JAXB, SOAP, Streaming
» Advertisement tools like Open-X
API, JSP, Servlet, EJB .
» Search Tools like Lucene
» Open Source Testing using tools like Selenium .
» Open Source Commercial Applications .
» Open Source Technologies and frameworks .
• Linux Operating System: RedHat, SUSE, Slackware, Gentoo, Debian • Web Server/Application Server: JBoss, Zope, Jakarta
• Tomcat, Apache Projects • Web Technologies : PHP using Smarty templates, Perl, Python, Struts, Mozilla
• Database: MySQL, Postgres • Joomla, Drupal, Cake PHP, PHPNuke, Ruby on Rails, ZenCart, etc.
* All logos and trademarks are the property of their respective owners.
» Various applications like Sales Force Automation, Service Force » Solutions based on mobile and handheld platform
Automation, Mobile Logistics, Inventory Tracking, Mobile leveraging Maps, GPS and GPRS technologies.
Banking, Mobile On-site Services Management, Mobile Applications with GPS enabled location mapping, and
Messaging (SMS, MMS), Mobile Commerce . Geographical map based routing with latest updates
» Extension of legacy or web-enabled/Internet applications to through GPRS based sync with server.
the mobile platform . » Ticket validating service at the entrance of huge
» Multiple platforms - Windows Mobile, Java, Palm . exhibitions and seminars using barcode enabled devices.
» Application development for Mobile Social Networking, GPRS » Single and multiplayer games on Mobile phones using
communication, Bluetooth, WAP and XML . J2ME.
» Mobile Game Development including 2D and 3D graphics, » Development of WAP enabled sites.
single player, two player, and multiplayer . » Development of SMS based Value Added Services.
» Integration with embedded devices for data exchange.
» Expertise in solutions based on MS SQL, IBM DB2, Oracle, » Providing secure, scalable and intelligent solutions based
MySQL, PostgreSQL, Sybase, Informix and Ingress . on customer needs.
» Worked with Pocket Access and MS SQL CE, which are common » Data mining of large sized raw data and providing
database platforms used for Pocket PC/Win CE applications. search using technologies like Lucene on distributed
» Powerful analytical Business Intelligence solutions utilizing
cubes to provide information at ngertips . » Use of ETL tools like SSIS to extract, transform and load
data from one database to another.
» Applications for OnLine Analytical Processing (OLAP) and
OnLine Transaction Processing (OLTP) using standards suitable » Optimization of voluminous data using query
for the enterprises requirements . optimization, index, table restructure, horizontal
partition, common table expression (SQL 2005), index
» Solutions for Data Transfer and Data Migration .
» Solutions for nancial and non- nancial reporting, data
» Full text search for quick keyword based text searches.
mining, performance monitoring using Business Objects, Brio,
Essbase and such analytical tools . » Database replication, clustering setup, use of SQL
Noti cation services and overall administration.
6 A value driven technology company that understands YOUR business needs
C, C++, Embedded Visual C++
» Applications to monitor real time activities like providing » Chip design and manufacturing software.
real-time nancial information to investors . » Gateway TechnoLabs is one of the pioneering solution
» Searching and exploring Products on the web. providers in windows based wireless device application
» Mobile applications using Symbian C++. development using Microsoft® Embedded Visual C++.
» DirectX applications using VC++. Our Windows Mobile Solutions include:
· Enterprise Mobility Solutions.
» Embedded applications.
· ActiveSync synchronization.
» Spam Filtering applications.
· Enterprise Integration of Mobile Solution with
» Computer Aided Designing software and GIS applications. Corporate back-end.
» Datacentre applications. · Real-Time Logistics Solutions.
» Large scale e-commerce applications. · Wireless Data Collection Applications.
» Systems for rapid network recovery after failure . · Inventory Tracking Solutions.
» Portable set top box and digital TV software. · Wireless Order Entry Solutions.
Banking, Finance and Insurance
» Full suite of core and retail banking products ranging from » Web Solution for mid-size Companies with anytime,
e-banking and m-banking developed on .NET and J2EE platform . anywhere customer and partner access to information and
transactions in order to compete successfully in the global
» Community Banking and Sharia compliant Islamic banking
marketplace against larger rms.
» Claims Administration, Billing, Sales Automation
» Banking Messaging System for Inter Branch and Inter Bank
Applications and Services.
Payment Settlement integrated with ACH(Automatic Clearing
House) and RTGS systems. » Custom Agency Management Software for DSA's including
CRM on both Open Source and .NET.
» Expertise in Integration of SMS gateway, credit card payment
gateway, Other EFT, core banking applications of various » Business Process Outsourcing and Knowledge Process
member banks, settlement bank core system, ATM gateway, etc. Outsourcing.
» Stock Market Disemination system and Web based stock and » Quality and project management standards which are at
commodity trading Applications for Small to Midsize Broker. par with BS 7799 or ISO 17799 as a pre-requisite for BFSI
» Lending Management, Investment and Tax Management
» SAP, Oracle and IBM certi ed/experienced Professionals for
Legacy Migration, System Integration, Maintenance and
» HIPPA compliant software for Health Insurance . Enhancement.
Retail, Logistics & Distribution Real Estate and Mortgage
» Full suite of Sales, Marketing, Inventory Management, Supply » Complete application suite for Real Estate and Mortgage
Chain and Point of Sale solutions which are RFID compliant and service providers
integrated with variety of payment gateways. » Includes modules such as contact management,
» Business Intelligence solutions - Data Warehousing, Data Mining, appointment scheduling, listings management, agent
Dashboards and Business Impact analysis, Planning , Forecasting hierarchy, marketing automation, sales force automation,
and performance analysis. leads tracking & management.
» Integration of Legacy ERP and Retail systems. » Advanced tools like client prospecting, mobile search,
» CCTV Monitoring for tracing theft, fraud etc. online listing, social networking and GPS integration .
» Fully integrated workflow based loans and mortgage
» Interactive media and marketing solutions like e-flip books,
management and servicing system including loans and
e-catalogues, flash pamphlet, mobile marketing, SMS offer
deposits, that provides full end to end processing like loan
management, e-Offer management etc.
origination, servicing and management, processing,
» Customers, Partners and Employee Self Service Terminals . approval, payment and integration to ERP systems.
» GIS solutions for tracking and routing using GPS, GPRS and 3G » Comprehensive Business Intelligence and Reporting tools.
technology. » Business Process Outsourcing and Knowledge Process
Health Care Travel & Tourism
» Complete suite of Healthcare management software which is » Implementation of OTA standards for enhanced
HIPAA compliant. interoperability.
» Modules such as Picture Archival and Communications System » Integration with GDS like Sabre, Apollo, Galileo, Worldspan
(PACS), Healthcare Management Systems(HMS), Electronic & Amadeus and direct supplier connectivity for travel
Materials Management (EMM), Computerized Provider Order inventory.
Entry (CPOE), Electronic Health Record (EHR), Patient Care » Integration with Central Reservation systems, Web/ Call
Management System (PCMS), Document and Content Center Reservation System, Group Booking System and
Management System (DMS), Claims Management , Disease Event Reservation through e-Ticketing solutions.
Management, Pharmacy Bene t Management services, Bed
Management and Transport, Emergency Department Patient » Implementation of Business Intelligence System which
Flow. provides information about the place on the spot to the
tourists. (Eg. Google Map, MS Map Points, Live Search).
» Specialized applications like Surgical Instrument Management,
Laboratory Information Systems ,Radiology Information Systems, » Travel Products like Travel Agent System, Tour Planners,
Multi-Specialty Modules. Travel Help Desk System, Flight Information system, Air
Traffic Controller System, Online Air, Hotel, Car, Tour, Cruise
» Special applications for low-mid end healthcare practitioners like Booking Engine.
Physician Practice, Medical Billing, Pharmacy Accounting, Out
and In Patient Billing and Management, Diagnostic Reporting & » Cross platform accessibility of solutions for customers
Management. beyond websites to include Mobile, Handheld Device, etc.
» Comprehensive Business Intelligence and Reporting tools. » Travel Inventory Distribution via XML / Web services.
8 A value driven technology company that understands YOUR business needs
» Mobile and Handheld Games: Expertise in developing games on » MMORPG / RPG / FPS / TPS / RTS / MMORTS / RNG.
J2ME, FlashLite, .NET CF, EVC, Symbian, Mrd Stud, Omaha, » Viral Marketing and enhancing brand value using
Omaha Hi-Low), Backgammon, Slot (3-Reel and 5-Reel). Advertising-supported games.
» Interactive TV Games and Application: On IPTV (PCCW NOW, » Virtual 3D World Development.
Maginet, M2BWorld) and OpenTV (PCCW NOW) .
» Game Engine / Game Portal Development.
» Web and Desktop Games: Expertise in developing games using » Featured Games and Tournaments .
Flash Action Scripting, .NET, Java, Shockwave to create multiple
» Player avatars, defining the online gamers persona.
genre games including Puzzle, Strategy, Arcade, Action, Sports,
Board, Dice, Cards, Skill, Kids, Driving, Adventure, Educational, » Game Scenario Testing and Analysis.
Ethnic, Word, Trivia, Memory, Location etc. » Artificial Intelligence/Robots based Games.
Music & Entertainment
» Integrating solutions with Facebook, MySpace, Friendster, Hi5, » Online magazines and comic books.
Moodle, Orkut etc.
» Digital Asset/ Library Management System.
» Delivering secure content using Windows Media Centre and
» Online Audio/ Video Streaming.
» Webcasting/ Podcasting.
» Online entertainment and learning experience.
» Video on Demand.
» Creating entertainment applications with mobility for
enhanced experience . » Online Radio Portal.
» Real-World Oriented Entertainment Applications . » Content Management & Distribution Solutions.
» Kiosk and Multi-touch music interfaces.
HOW DO YOU WORK WITH US ?
Dedicated Development Center Model Build-Operate Transfer Model
A major portion of project is on
a Fixed Price basis and at the
same time resources are We build an o shore facility
Extension of the customer's
deployed on Time and Material for the Customer, Operate the
software engineering facility.
basis. Adopting such a model o shore facility & customize it
The customer pays xed
enables the client to maximize as per customer's needs &
monthly rate for the team.
their ROI without compromising when model reaches maturity,
any aspect of the project itself. we Transfer the complete
ownership of the facility &
resources to the Client.
Fixed Price Model Time & Material Model
The customer pays a De ne the business model and
Pre-negotiated Fixed price for work hand in hand with our
the complete project, which in client. The client pays a xed
turn is linked to well-defined hourly rate.
Setting up an Offshore Development Center (ODC) with us:-
» Flexibility of accessing a large pool of resources working on » Comprehensive security policies covering multiple levels
various technologies. of security by laying emphasis on IPR, NDA (with clients),
» Flexibility of increasing / decreasing the teams at a short notice. reciprocal NDA (with employees), Secured network access
» Flexibility to have the o shore team come onsite at a short via VPN to authorized employees and clients, data
notice. encryption etc.
» Flexible engagement contract leading to managed business » Setup back-office workforce in our facilities to help
risks. optimize your operational costs.
» Trained team at our ODC with good understanding of global » Access to our Multimedia and Creative teams who work
cultural di erences. on promotional / marketing material for our clients
» Software development processes designed to comply with the leading to a one-stop shop solution.
industry's best practices and standards, enabling total » Advantage of no long term investment and lower
transparency, access and control of your team at the ODC. business risks, leading to quick Return on Investment.
» Integration with embedded devices for data exchange.
step 1 step 2 step 3 step 4 step 5 step 6
Dedicated Team Creation Onsite to O shore O shore Process O shore Simulation of O shore Project Review the project
Knowledge Transition De nition Development Enviorment Execution deliverables and identify
and Processes the weak areas of the
10 A value driven technology company that understands YOUR business needs
QUALITY is an
Ever-Extending goal -
The better you are,
the better you need to be
QA / TESTING PROCESSES & SERVICE OFFERINGS
Quality Assurance Processes Our Testing Services
We follow a holistic quality approach combining tools Software applications are backbones of business hence
and methodologies. We are pro cient in implementing quality becomes one of the key di erentiators in success or
di erent development methodologies from an iterative failure of the software application. Gateway o ers dedicated
approach to agile practices depending on project and independent software testing services to ensure that we
requirements. reduce the cost and overall time of testing and increase the
With a vision towards achieving quality certi cations, overall productivity, e ciency, scalability of resources and
the software development processes are continuously delivery con dence by applying cutting edge testing
improved to achieve maximum e ectiveness. strategies.
Our dedicated QA/SEPE team is currently geared to map Our sound execution methodologies for development
our processes to CMM-3 standards. Our team has a sound and testing can be customized to meet di erent business
track record of working on a wide array of technology needs of our clients. We also o er exible, scalable and secure
platforms like Windows, Unix and Apple environments apart engagement models to ensure that we extend 100% success
from working with complex web-based, client/ server, PDA for our client's businesses.
based and system level applications.
MODELS SERVICE OFFERINGS TEST LAB
• Dedicated Extended Team • Dedicated O shore Test Teams • PLATFORMS
• You Manage, We Test • Application Testing-Mobile & PDA Devices Windows / LINUX / MAC OS / 2 & PDA’s
• Time & Material • Test Design and Execution Functional / Regression • BROWSERS
• Fixed Bid • Integrated Testing • Security Testing Internet Explorer / Safari
• Usability & Accessibility testing Netscape / Opera / Firefox
• Stress / Perfomance Testing • API / System Testing • DATABASES
• Test Automation • Game Testing Oracle / SQL Server / My SQL
• Compatibility Testing • Product Testing MS Access / Sybase
Technical Expertise & Tools
Automation Tools Code Review Tools
HP-Mercury QuickTest Professional, HP-Mercury WinRunner, .NET FxCop, Eclipse Plugins for Java code review, JPro ler for
QFTest, Selenium IDE, TestComplete, NUnit for .NET, JUnit for Java Code Pro ling, .NET Memory Optimization tools,
Java. Rational Purify and Valgrind for C++ code reviews, Code
Defect Tracking Tools Smith Code Generator for .NET.
Mantis BT, BugZilla, Rational Clear Quest, PVCS Tracker Load Testing Tools
Version Control Tools OpenSTA, ANTSLoad, WAPT, Mercury LoadRunner, Microsoft
Visual SourceSafe (VSS), CVS Version Control System, Application Center Test
Specialists on the
Business of Strategic
and Computer Arts
MULTIMEDIA & COMPUTER ARTS
Strategic Design Consulting
» Interactive » Gaming Solutions
- CBT - Desktop / Online Gaming
- E-Learning - Mobile Gaming
- Corporate presentation - Interactive IPTV Games
- E-Catalogues » 2D Animation
- TV adverts (animated) - Cel Animation
- Touch screen kiosks - CG Animation
» Online » 3D Animation
- E-Commerce Portal - Stereoscopic Movies
- RIA (Rich Internet Application) - Architectural Walkthroughs
- Web Media (Design & Dev.) - Mechanical parts animation
- Banner Ads
» Powerful team of 140+ multimedia developers, » Delivered more than 1200 websites (Static &
handpicked with proven creative and technical Dynamic).
» Delivered more than 400 multimedia projects.
» State-of-the-art, fully integrated studio for
» Approximately 800+ clients globally.
» Extensive Asset Libraries for content usage and
creation. » Matured, Customizable and Flexible processes to
» MAC and PC based facilities.
» Team having in-depth understanding of global
trends, likes / dislikes of clients based on geographical
locations, changing global trends in terms of
technology and tastes.
» Excellent team of Multimedia professionals having
background from Advertising and Mass
The PIONEERS in
o ering BPO Services
for Advertising and
Media Industry Globally
BUSINESS PROCESS MANAGEMENT MEDIA & ADVERTISING
How we make it possible The General Process Work ow
» Create a development environment similar to client's
Lo cation Asset T
» Having in-depth understanding of the processes for nt ran
speedy operationalization and smooth transition to lie r
o er BPM.
M an a g e m e
» Services in an O shore Model. Process
» Almost 60% of our current clients in this domain are
from non English speaking countries.
Prime Bene ts
» Increase e ciencies and productivity
» Accessing the Best - Skill Pool
Service O erings
» Low-Cost Options with signi cantly positive
» Having a team of 80 + professional graphic designers
impact on revenues and DTP operator executives.
» Utilization of extended infrastructure facilities
» Enhancing Client E ciency by maintaining speed
» Cater to changing customer demands
and accuracy for deliveries in a mode of 24x7 cycles.
» An automated process powered by an advanced
software tool (Communication & Data Management
application, internally developed and managed)
used as a key to successfully manage the work ow in
an o shore mode.
» Breaking the language barriers by working with
Non-English speaking countries for the print and
packaging media industries.
» A Complete and Stable Process in place for ongoing
media development projects on small and larger
scale of operation.
» A clear understanding and hands-on experience for
working in a real time o shore environment for Print
Media companies (Newspaper / Magazine).
» Providing a complete range of Graphic Design,
Development and Support Services under one roof.
Service O erings
Global O ces: WHY GATEWAY TECHNOLABS ?
» Brings in the strategic di erential advantage of o shore outsourcing
B/81, Corporate House,
Bodakdev, Ahmedabad-380 054, India to your business thereby enhancing your pro tability.
Phone: +91 (79) 2685 2554/ 55/ 56
» Modest sized company with extensive experience of o ering o shore
Fax: +91 (79) 2685 8591
If you are from North America please call services to clients globally.
Phone: +1 (518) 261 6801 » Competitive pricing & risk sharing (dedicated model, incentive model,
Fax: +1 (208) 723 1140
» Speed & agility (response time).
» The Netherlands
Dublinstraat 28, 2713 HS Zoetermeer, » Local language, local culture, local responsibility, local guarantee and global
The Netherlands quality at Indian pricing.
Phone: +31 (0) 79 362 4050
Fax: +31 (0) 79 362 4051 » Global presence enabling us to o er local contracts and local project
management in EU and USA.
» USA Regional O ces » Exploit the Time Zone Advantage and reap the bene ts of 24 x 7
Houston, TX development cycle.
Irvine, CA » Utilization of India’s abundant English speaking IT talent at economical rates.
Malvern, PA » Drastic reduction of your operating costs.
Phone: 806 - 576 - 4311
» Gain access to world-class software engineering skills.
» Share the risks involved in development.
Gateway TecnoLabs ApS » Seek resources not available in-house.
Grønnegade 93, 1.8000 Århus
» Complete projects which otherwise cannot be nished in-house due to
Mobile: +45 2082 0379
Phone: +45 8610 4508 technical or sta limitations.
» Free up non-capital resources for other in-house projects.
» Sweden » Gain a fresh and new perspective on a stalled project.
Gateway TechnoLabs AB
» Localize existing software for use in other countries & markets.
Hästholmsv 21, 6 tr
116 44 Stockholm
Mobile: +46 73 369 0101
Gateway Technolabs Oy
02150 Espoo, Finland
Mobile: +35 8 400 438 611
@ Best way to contact us,
e-mail : email@example.com
If anybody can do it... we can do it better
Finding ingenious solutions, comprehensive technology approach,
customer-orientation and a perfect blend of e ciency & cost-e ectiveness