1.
Eventum Issue/Bug Tracking System
June 2nd, 2005
João Prado Maia
Senior Software Engineer
MySQL Inc.
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2.
Eventum as a Product
• Started out as a commercial product
– Developed since mid-2002
• Released as a GPL project on June of 2004
• 2 full time developers behind it, and a few contributors that send
patches from time to time
• Uses a set of PEAR components for most of the functionality, such as
database abstraction, date handling, XML-RPC web services,
SMTP/IMAP integration, etc
• Uses Smarty as the template system
• Current release is 1.5.3, almost ready to release 1.5.4
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3.
Available Features
• Easy to install and configure
– Should be good to go within 10 minutes
• Reminder system
• Customer integration API
• Workflow API
• Email routing (issue-1234@domain.com)
• IMAP integration
• XML-RPC interface
– Command-line tool
• CVS / Subversion integration
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4.
Available Features, cont.
• Customizable project attributes
– Statuses
– Categories
– Releases
– Priorities
• Custom fields
• Time tracking
• Canned email responses
• Link filters
• IRC Notifications
• High quality code, fully documented and nitpicked to death
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5.
Overall Structure
• Projects
– Project specific attributes (categories, priorities, statuses, etc)
– Users (different permission levels per project)
– Issue entries
• May be associated with a customer
• Notes
• Email drafts
• SCM changesets
• Attached files
• Time tracking entries
• Phone calls
• Custom fields
– Email accounts
• Email entries
– May be associated with an issue
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6.
Reminder System
• Create totally custom reminders based on issues, customers or even
support levels (or even by priorities)
• Example:
– Reminder “Example Corp. Issues”
• Action rank #1: “Send email if pending for one hour”
– Condition: “Status field ‘equals to’ Pending”
– Condition: “Created date field ‘greater than’ 1 hour”
• Action rank #2: “Send SMS if pending for 6 hours”
– Condition: “Status field ‘equals to’ Pending”
– Condition: “Created date field ‘greater than’ 6 hours”
• Ranking escalation avoids the same reminder action from being
triggered a second time
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7.
Email Routing Interface
• Track all email communication by seamlessly re-writing outgoing emails
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8.
IMAP / POP3 Integration
• Integration with IMAP or POP3 mailboxes
• Handles an existing support@domain.com mailbox pretty easily
• Auto-creation of issues
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9.
Custom Fields
• If there’s a missing field in Eventum, you can create a new one
• New custom backend implementation coming soon
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10.
Customer Integration API
• API allows Eventum to integrate with third-party CRM tools
• Customer entity
– Contract entity (associated with a support level)
• Allowed technical contacts (restrict who may have access to Eventum)
• Each customer contact only sees the issues associated with his own
company
• Abstract class can be extended to implement a custom customer API
backend
• Example backend is already provided with a simple array of allowed
customers and contacts
– Use this as a guide for your own backend implementation
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11.
Workflow API
• Allows you to create hooks to be called when a particular event
happens
– Issue is created or updated
– Emails is associated to an issue
– Issue is assigned to another user
– Issue priority is changed
– Issue is closed
– etc
• Very convenient since your personal workflow always needs to be
customized in some small way
• Different projects may use different workflow backends
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12.
XML-RPC Interface
• Mainly used right now by the command-line tool, but available for other
novel ideas
• Available commands
– Display issue details
– List and view emails, notes and drafts
– List and download files
– Update issue status
– Adding time tracking information
• Practical problem – slow with interactive services
– Maybe switch to a REST interface?
– Bryan’s upcoming optimization fixes will alleviate this somewhat
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13.
Real Life Usage
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14.
Future Roadmap
• Improve the phpDocumentor compatibility on the code documentation
– Add missing @package tags
• More marketing about the project
– Expand the Wiki with more documentation
– Create video demonstrations so people can visually see how Eventum
works
– Setup a demonstration installation of Eventum
• Eventum 2.0
– Implement an i18n infrastructure so community members can translate Eventum into
other languages (quite a few community requests for this)
– Improve the directory structure
– Improve the Unicode handling
• Detailed Roadmap at http://eventum.mysql.org/wiki/index.php/Roadmap
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15.
Getting Involved / Thank You
• IRC channel available at irc.freenode.net, #eventum
• Contribute documentation at the Eventum Wiki
• Send feedback to the mailing lists
– eventum-users / eventum-users@lists.mysql.com
– eventum-devel / eventum-devel@lists.mysql.com
• Contribute patches
• Download Eventum at: http://mysql.com/eventum/
• Eventum Wiki available at: http://eventum.mysql.org/wiki/
• Eventum source Javadoc-style documentation available at:
http://eventum.mysql.org/phpdoc/
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