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IDEO Human Centered Design Toolkit


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An interesting open source project by a top innovative design firm.

Published in: Design, Technology, Education

IDEO Human Centered Design Toolkit

  1. 1. IWD2: Open Source Design Project: Great Wide Open Spring 2010 IDEO’s Human Centered Design Toolkit A resource for discovering innovative solutions to help global communities in need.
  2. 2. IDEO (eye-dee-oh) Innovation and design firm that helps business, government, education, and other social organizations innovate and grow by using a human-centered, design-based approach. Human Centered Design Multi-stage problem solving process in which user inter- faces (or systems) are designed accordingly to fit the users, rather than forcing users to fit the interface. Ever try opening one of these?
  3. 3. HCD Toolkit Open-source toolkit that provides NGOs and other social enterprises with tools to better understand people’s needs in new ways, find innovative solutions to meet these needs, and deliver solutions* with financial sustainability in mind. *(products, services, environments, organizations, or modes of interaction) Applications include agriculture, healthcare, public utilities (ie: water, santitation). Toolkit consists of 3 steps: Hear, Create, Deliver.
  4. 4. Hear | Create | Deliver Hear: Prepare for and conduct field research, collect stories and inspiration from the community. Observe and understand people’s needs and desires. Create: In a workshop format, translate field research into insights, themes, frameworks, prototypes, opportunities, solutions that are technically and organizationally feasible to meet people’s needs. Deliver: Realize solutions with financial viability and sustainability in mind (ie: rapid revenue and cost modeling, capability assessment, and implementation planning) to help launch tangible solutions into the world.
  5. 5. Hear | Create | Deliver (cont’d) NOT intended to be an “Instruction” or “Solutions” manual. HCD process broken into set of tools (methods, tips, worksheets, techniques) that can be utilized per user’s discretion depending on what works best for their context/situation. Excellent design of materials makes it user-friendly: Grid structured document with good type treatment Controlled use of color and images/graphics/diagrams Flexibility of toolkit allows for it to complement or supplement other approaches, or vice versa.
  6. 6. HCD as Open Source A main principle and practice of Open Source is peer production by collaboration, with the end-product and source-material available at no cost to the public. As the toolkit is being used, it is currently being modified by users who are submitting ideas & feedback to IDEO. HCD toolkit is provided free to the public and is currently in its 2nd version.
  7. 7. Methods such as Participatory Rural Appraisal (PRA), Subsector/Value Chain Analysis and Triangulation can all be incorporated into the HCD methodology... For example, your Design Challenge may necessitate knowing about the mapping of village resources. If a team member is familiar with a PRA method effective for gathering this kind of information, it should absolutely be incorporated into the process. So be creative and rigorous in choosing and mixing your methods – the best outcomes might come from the most unexpected combinations! - pp.9, HCD Toolkit