Walking in the Clouds with
 Our Feet on the Ground
  Knowledge Management
    in the Government
Walking in the Clouds …
      Presenter


         Jo-Ann Hague
         OD Analyst: Web-Based

       Air Force Knowledge...
Walking in the Clouds Agenda

The Cloud – Defined
The President’s Cloud Mandate
KM in the Cloud – Defined
Government in th...
The Cloud: What Is It?
    Perspective: Technology


The Cloud Is …
               Variable

                           Vi...
The Cloud: What Is It?
    Perspective: People


The Cloud Is …
              Networked
  Constantly Reshaping
          C...
The Cloud: What Is It?
    Perspective: Process


The Cloud Is …
                      Shaped
  In the Moment
          Co...
So… What is Cloud Computing?


Computing resources that
can be accessed on demand …
like electricity from a utility

     ...
President’s Mandate




    Collaboration: Anytime … Anywhere   8
           http://www.WhiteHouse.gov
President’s Mandate




    Collaboration: Anytime … Anywhere   9
            http://www.recovery.gov/
President’s Mandate




    Collaboration: Anytime … Anywhere   10
           http://www.WhiteHouse.gov
The President’s Cloud
 (Open Government) Goal


A Government
 That Works
Gov 2.0 Summit                           9-10 Sept 2009




   Collaboration: Anytime … Anywhere                      12
 ...
Apps.Gov (CIO Vivek Kundra)




     Collaboration: Anytime … Anywhere                       13
       https://apps.gov/cl...
Apps for Democracy




   Collaboration: Anytime … Anywhere       14
        http://www.appsfordemocracy.org/
Government Futures
Government – Industry Collaboration




       Collaboration: Anytime … Anywhere        15
            ...
What is KM
What is KM?
      Original Definition


The capturing, organizing, and storing of
knowledge and experiences of individual
...
The DISA Dilemma
                          Defense Information Systems Agency



“It took seven months to ramp up for the ...
The DISA Solution
    Defense Information Systems Agency




The Clouds
 Global Information Grid
                         ...
Walking in the Clouds
      with Our Feet on the Ground

KM is walking in the clouds with
our feet traveling routes on the...
NASA in the KM Cloud




   Collaboration: Anytime … Anywhere   21
            http://www.nasa.gov/
NASA in the KM Cloud




   Collaboration: Anytime … Anywhere   22
            http://www.nasa.gov/
The Challenge: Cloud #fail




If you think the problems we create are bad,
     Just wait until you see our solutions

  ...
Army/Defense Knowledge Online




     Collaboration: Anytime … Anywhere   24
             https://www.us.army.mil/
AKO - CompanyCommand




   Collaboration: Anytime … Anywhere      25
        http://companycommand.army.mil/
Joint Knowledge Online




    Collaboration: Anytime … Anywhere   26
              http://jko.cmil.org
Navy Knowledge Online




   Collaboration: Anytime … Anywhere          27
      https://wwwa.nko.navy.mil/portal/home
MarineNet




    Collaboration: Anytime … Anywhere                      28
   https://www.marinenet.usmc.mil/MarineNet/de...
Defense Connect Online (DCO)




    Collaboration: Anytime … Anywhere   29
            https://www.dco.dod.mil/
Air Force Portal




    Collaboration: Anytime … Anywhere   30
             https://www.my.af.mil
Air Force Knowledge Now




   Collaboration: Anytime … Anywhere   31
           https://afkm.wpafb.af.mil
FM Knowledge Management




   Collaboration: Anytime … Anywhere      32
         https://afkm.wpafb.af.mil/fmkm
Unique CoP Personalities from a Single Template
FM Combat Comptroller




         Collaboration: Anytime … Anywhere      ...
Unique CoP Personalities from a Single Template
FM Joint Deployment




         Collaboration: Anytime … Anywhere        ...
KM: MS SharePoint




   Collaboration: Anytime … Anywhere   35
KM: MS SharePoint




   Collaboration: Anytime … Anywhere   36
Into the Clouds …

WE HAVE SEEN THE FUTURE OF KM
IN THE CLOUD, AND IT IS …

                    Collaboration: Anytime … A...
Visionary & Connected




    Collaboration: Anytime … Anywhere
      Government 2.0: Creating Transparency with KM   38
 ...
Wiki-Enhanced (Intellipedia)
Wiki on Joint Worldwide Intelligence Communications System (JWICS)
JWICS is a system of inter...
Everywhere




   Collaboration: Anytime … Anywhere   40
The President’s SAVE Award: 14 October Deadline
Timely




        Collaboration: Anytime … Anywhere         41
Facebook Page of Admiral Mike Mullen…

Targeted




         Collaboration: Anytime … Anywhere   42
Second Life (SL)
Three-Dimensional

MyBase in SL




         Collaboration: Anytime … Anywhere   43
KM in the Cloud:
Get on Board




 Atlantis Crew Tweets on Hubble
   “The View Is Awesome”
     Collaboration: Anytime … A...
KM in the Cloud:
        The View Is Awesome




        That little speck … is the only image ever taken of a Space Shutt...
Read … Join … Contribute … Walk in the Clouds …

CONTINUE THE KM JOURNEY


                                               ...
Govloop – Social Networking




    Collaboration: Anytime … Anywhere   47
            http://www.govloop.com/
Federal KM Working Group




   Collaboration: Anytime … Anywhere   48
               http://KM.gov
Federal KM Working Group




   Collaboration: Anytime … Anywhere   49
               http://KM.gov
10 Social Networking Sites to
 Keep You in the Loop




                 Collaboration: Anytime … Anywhere                ...
Marines on Social Media Sites




    Collaboration: Anytime … Anywhere                    51
    http://www.marines.mil/u...
FCW: Top 10 Agencies with
  the Most Facebook Fans
                                              1. White House
          ...
Marines on Facebook




   Collaboration: Anytime … Anywhere              53
     http://www.facebook.com/marinecorps?ref=...
Army on Facebook




   Collaboration: Anytime … Anywhere      54
         http://www.facebook.com/USarmy
Navy on Facebook




                                          Collaboration: Anytime … Anywhere                          ...
Marines on Twitter




    Collaboration: Anytime … Anywhere   56
             http://twitter.com/usmc
Army on Twitter




    Collaboration: Anytime … Anywhere   57
            http://twitter.com/USArmy
Navy on Twitter




    Collaboration: Anytime … Anywhere    58
           http://twitter.com/NavyNews
Air Force on Twitter




    Collaboration: Anytime … Anywhere   59
            http://twitter.com/afpaa
Army on flickr




    Collaboration: Anytime … Anywhere                   60
     http://www.flickr.com/photos/soldiersme...
Air Force on YouTube




    Collaboration: Anytime … Anywhere                 61
    http://www.youtube.com/user/AFBlueTu...
Army on YouTube




   Collaboration: Anytime … Anywhere              62
     http://www.youtube.com/soldiersmediacenter
DoD’s TroopTube




                  63
DoD’s TroopTube: One Source




    Collaboration: Anytime … Anywhere   64
             http://www.trooptube.tv
DoD Live – Blogging Platform




    Collaboration: Anytime … Anywhere   65
             http://www.dodlive.mil
DoD – KM Sites & Resources
Defense Connect Online
          https://www.dco.dod.mil/
Joint Knowledge Online
          http...
What is KM?
                      Dave Snowden + David Gurteen


The purpose of knowledge management is to provide support...
KM Imperative: Now!
Future adversaries will continue to employ
new, readily available technologies in sinister
ways.
They ...
KM Imperative: Now!

Information is power.
That’s absolutely the case on the battlefield today.
And, to stay ahead of our ...
KM Imperative: Now!

The reality is that most game-changing
decisions are now made by the individual on
the ground.
And ma...
Online KM Dialogues & Resource

APQC’s KM Edge: Where the Best in KM Come Together
         http://kmedge.org/


MIT Cente...
Additional KM Reading
The Strategic Corporal: Leadership in the Three-Block War
        http://www.au.af.mil/au/awc/awcgat...
Network with Me –
  It’s the KM Thing To Do

Jo-Ann Hague
Financial Management Knowledge Management (FM KM)
Air Force Know...
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Walking In The Clouds HAGUE

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How do governmental agencies embrace new technologies while maintaining essential accuracy and security? In a world where generals and their front-line soldiers are blogging and where even the US Army sets up a collaborative Wiki to seek input on military policy, old standards seem to be slipping away and new paradigms are hurtling into the fray. How can the government, including the DoD, walk in this cloud?

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Walking In The Clouds HAGUE

  1. 1. Walking in the Clouds with Our Feet on the Ground Knowledge Management in the Government
  2. 2. Walking in the Clouds … Presenter Jo-Ann Hague OD Analyst: Web-Based Air Force Knowledge Now FM Knowledge Management Support Team Collaboration: Anytime … Anywhere 2
  3. 3. Walking in the Clouds Agenda The Cloud – Defined The President’s Cloud Mandate KM in the Cloud – Defined Government in the KM Cloud The future of KM: Walking in the Clouds with Our Feet on the Ground
  4. 4. The Cloud: What Is It? Perspective: Technology The Cloud Is … Variable Virtual Collaboration: Anytime … Anywhere 4
  5. 5. The Cloud: What Is It? Perspective: People The Cloud Is … Networked Constantly Reshaping Collaboration: Anytime … Anywhere 5
  6. 6. The Cloud: What Is It? Perspective: Process The Cloud Is … Shaped In the Moment Collaboration: Anytime … Anywhere 6
  7. 7. So… What is Cloud Computing? Computing resources that can be accessed on demand … like electricity from a utility William Bulkeley Wall Street Journal, 12 October 2009 Collaboration: Anytime … Anywhere 7
  8. 8. President’s Mandate Collaboration: Anytime … Anywhere 8 http://www.WhiteHouse.gov
  9. 9. President’s Mandate Collaboration: Anytime … Anywhere 9 http://www.recovery.gov/
  10. 10. President’s Mandate Collaboration: Anytime … Anywhere 10 http://www.WhiteHouse.gov
  11. 11. The President’s Cloud (Open Government) Goal A Government That Works
  12. 12. Gov 2.0 Summit 9-10 Sept 2009 Collaboration: Anytime … Anywhere 12 http://www.gov2summit.com/gov2009/
  13. 13. Apps.Gov (CIO Vivek Kundra) Collaboration: Anytime … Anywhere 13 https://apps.gov/cloud/advantage/main/start_page.do
  14. 14. Apps for Democracy Collaboration: Anytime … Anywhere 14 http://www.appsfordemocracy.org/
  15. 15. Government Futures Government – Industry Collaboration Collaboration: Anytime … Anywhere 15 http://www.governmentfutures.com/
  16. 16. What is KM
  17. 17. What is KM? Original Definition The capturing, organizing, and storing of knowledge and experiences of individual workers and groups within an organization and making this information available to others in the organization. Air Force Policy Directive 33-3 Collaboration: Anytime … Anywhere 17
  18. 18. The DISA Dilemma Defense Information Systems Agency “It took seven months to ramp up for the war in Iraq. Today, we haven't got seven days often to prepare for whatever engagement. We don't know what it's going to be — disaster relief, humanitarian relief in the Swat Valley. Is it Somali pirates?” John Garing DISA Director for Strategic Planning Quoted in DefenseSystems: http://www.defensesystems.com/Articles/2009/09/02/DISAs-rebalancing-act.aspx Collaboration: Anytime … Anywhere 18
  19. 19. The DISA Solution Defense Information Systems Agency The Clouds Global Information Grid ! Collaboration: Anytime … Anywhere 19
  20. 20. Walking in the Clouds with Our Feet on the Ground KM is walking in the clouds with our feet traveling routes on the ground. Collaboration: Anytime … Anywhere 20
  21. 21. NASA in the KM Cloud Collaboration: Anytime … Anywhere 21 http://www.nasa.gov/
  22. 22. NASA in the KM Cloud Collaboration: Anytime … Anywhere 22 http://www.nasa.gov/
  23. 23. The Challenge: Cloud #fail If you think the problems we create are bad, Just wait until you see our solutions Collaboration: Anytime … Anywhere 23 http://briandrake.wordpress.com/2009/10/14/government-2-0-fail/
  24. 24. Army/Defense Knowledge Online Collaboration: Anytime … Anywhere 24 https://www.us.army.mil/
  25. 25. AKO - CompanyCommand Collaboration: Anytime … Anywhere 25 http://companycommand.army.mil/
  26. 26. Joint Knowledge Online Collaboration: Anytime … Anywhere 26 http://jko.cmil.org
  27. 27. Navy Knowledge Online Collaboration: Anytime … Anywhere 27 https://wwwa.nko.navy.mil/portal/home
  28. 28. MarineNet Collaboration: Anytime … Anywhere 28 https://www.marinenet.usmc.mil/MarineNet/default.aspx
  29. 29. Defense Connect Online (DCO) Collaboration: Anytime … Anywhere 29 https://www.dco.dod.mil/
  30. 30. Air Force Portal Collaboration: Anytime … Anywhere 30 https://www.my.af.mil
  31. 31. Air Force Knowledge Now Collaboration: Anytime … Anywhere 31 https://afkm.wpafb.af.mil
  32. 32. FM Knowledge Management Collaboration: Anytime … Anywhere 32 https://afkm.wpafb.af.mil/fmkm
  33. 33. Unique CoP Personalities from a Single Template FM Combat Comptroller Collaboration: Anytime … Anywhere 33
  34. 34. Unique CoP Personalities from a Single Template FM Joint Deployment Collaboration: Anytime … Anywhere 34
  35. 35. KM: MS SharePoint Collaboration: Anytime … Anywhere 35
  36. 36. KM: MS SharePoint Collaboration: Anytime … Anywhere 36
  37. 37. Into the Clouds … WE HAVE SEEN THE FUTURE OF KM IN THE CLOUD, AND IT IS … Collaboration: Anytime … Anywhere 37
  38. 38. Visionary & Connected Collaboration: Anytime … Anywhere Government 2.0: Creating Transparency with KM 38 Nate Allen - National Defense University
  39. 39. Wiki-Enhanced (Intellipedia) Wiki on Joint Worldwide Intelligence Communications System (JWICS) JWICS is a system of interconnected computer networks used by the U.S. Department of Defense and the U.S. Department of State to transmit classified information. It is cleared up to Top Secret. The JWICS is the DoD’s Top Secret version of the Internet together with its Secret counterpart, SIPRNet. JWICS is used primarily within the intelligence community, with SIPRNet and NIPRNet comprising the overwhelming bulk of usage within US DoD. Collaboration: Anytime … Anywhere 39
  40. 40. Everywhere Collaboration: Anytime … Anywhere 40
  41. 41. The President’s SAVE Award: 14 October Deadline Timely Collaboration: Anytime … Anywhere 41
  42. 42. Facebook Page of Admiral Mike Mullen… Targeted Collaboration: Anytime … Anywhere 42
  43. 43. Second Life (SL) Three-Dimensional MyBase in SL Collaboration: Anytime … Anywhere 43
  44. 44. KM in the Cloud: Get on Board Atlantis Crew Tweets on Hubble “The View Is Awesome” Collaboration: Anytime … Anywhere 44
  45. 45. KM in the Cloud: The View Is Awesome That little speck … is the only image ever taken of a Space Shuttle and the Hubble Space Telescope in front of the sun. - 13 May 2009 Collaboration: Anytime … Anywhere 45 http://laughingsquid.com/photo-of-space-shuttle-atlantis-hubble-space-telescope-transiting-the-sun/
  46. 46. Read … Join … Contribute … Walk in the Clouds … CONTINUE THE KM JOURNEY 46
  47. 47. Govloop – Social Networking Collaboration: Anytime … Anywhere 47 http://www.govloop.com/
  48. 48. Federal KM Working Group Collaboration: Anytime … Anywhere 48 http://KM.gov
  49. 49. Federal KM Working Group Collaboration: Anytime … Anywhere 49 http://KM.gov
  50. 50. 10 Social Networking Sites to Keep You in the Loop Collaboration: Anytime … Anywhere 50 http://www.fcw.com/Articles/2009/09/14/social-networking-sites-keep-you-in-the-loop.aspx
  51. 51. Marines on Social Media Sites Collaboration: Anytime … Anywhere 51 http://www.marines.mil/usmc/Pages/SocialMedia.aspx
  52. 52. FCW: Top 10 Agencies with the Most Facebook Fans 1. White House 2. Marine Corps 3. Army 4. CDC 5. State Department 6. NASA 7. NASA JPL 8. Library of Congress 9. Air Force 10.EPA Collaboration: Anytime … Anywhere 52 http://fcw.com/articles/2009/09/14/government-facebook-friends-list.aspx?s=fcwdaily_150909
  53. 53. Marines on Facebook Collaboration: Anytime … Anywhere 53 http://www.facebook.com/marinecorps?ref=ts
  54. 54. Army on Facebook Collaboration: Anytime … Anywhere 54 http://www.facebook.com/USarmy
  55. 55. Navy on Facebook Collaboration: Anytime … Anywhere 55 http://www.facebook.com/NavyHealthcare? http://www.facebook.com/pages/Pearl-Harbor-HI/Commander-US-Pacific-Fleet/62418562969
  56. 56. Marines on Twitter Collaboration: Anytime … Anywhere 56 http://twitter.com/usmc
  57. 57. Army on Twitter Collaboration: Anytime … Anywhere 57 http://twitter.com/USArmy
  58. 58. Navy on Twitter Collaboration: Anytime … Anywhere 58 http://twitter.com/NavyNews
  59. 59. Air Force on Twitter Collaboration: Anytime … Anywhere 59 http://twitter.com/afpaa
  60. 60. Army on flickr Collaboration: Anytime … Anywhere 60 http://www.flickr.com/photos/soldiersmediacenter
  61. 61. Air Force on YouTube Collaboration: Anytime … Anywhere 61 http://www.youtube.com/user/AFBlueTube#play/all
  62. 62. Army on YouTube Collaboration: Anytime … Anywhere 62 http://www.youtube.com/soldiersmediacenter
  63. 63. DoD’s TroopTube 63
  64. 64. DoD’s TroopTube: One Source Collaboration: Anytime … Anywhere 64 http://www.trooptube.tv
  65. 65. DoD Live – Blogging Platform Collaboration: Anytime … Anywhere 65 http://www.dodlive.mil
  66. 66. DoD – KM Sites & Resources Defense Connect Online https://www.dco.dod.mil/ Joint Knowledge Online http://jko.cmil.org [Public access via the internet] http://jko.jfcom.mil [Unclassified access via the NIPRnet] http://jko.jwfc.jfcom.smil.mil [Classified access via the SIPRnet] Army Knowledge Online (AKO) / Defense Knowledge Online (DKO) https://www.us.army.mil/ Navy Knowledge Online https://wwwa.nko.navy.mil/portal/home MarineNet https://www.marinenet.usmc.mil/MarineNet/default.aspx Air Force Portal https://www.my.af.mil Air Force Knowledge Now (AFKN) https://afkm.wpafb.af.mil Financial Management Knowledge Management (FM KM) https://afkm.wpafb.af.mil/fmkm Air Education and Training Command – Lessons Learned http://www.au.af.mil/au/awc/awcgate/awc-lesn.htm#stratcorp U.S. Army Combined Arms Center – Army Lessons Learned http://usacac.army.mil/cac2/call/index.asp 66
  67. 67. What is KM? Dave Snowden + David Gurteen The purpose of knowledge management is to provide support for improved decision making and innovation throughout the organization. This is achieved through the effective management of human intuition and experience augmented by the provision of information, processes and technology together with training and mentoring programs. Dave Snowden - Cognitive Edge Why do I like this? It starts with the purpose: the business outcome that you wish to achieve. And then follows through with the "how.” What is your KM project about? The reply should not take the form, “We are implementing COPs,” but, “Our aim is to improve innovation in R&D through the use of COPs.” Start with the specific purpose and then the how … It’s the outcome that is important, not the how. David Gurteen Knowledge-Letter: Issue 111 - September 2009 Collaboration: Anytime … Anywhere 67
  68. 68. KM Imperative: Now! Future adversaries will continue to employ new, readily available technologies in sinister ways. They will adapt and develop new tactics, techniques and procedures as fast as they can, imagine ways to gain any advantage over us, to get inside our decision cycle. Secretary of Defense Robert Gates Army War College, 16 April 2009 Transcript: http://www.defenselink.mil/transcripts/transcript.aspx?transcriptid=4404 Collaboration: Anytime … Anywhere 68
  69. 69. KM Imperative: Now! Information is power. That’s absolutely the case on the battlefield today. And, to stay ahead of our adversaries, we have had to get better at sharing and coordinating knowledge – in order to use it effectively. Vice Chief of Staff – Army, General Peter W. Chiarelli KM Conference, Washington D.C. – April 28, 2009 69
  70. 70. KM Imperative: Now! The reality is that most game-changing decisions are now made by the individual on the ground. And many of these decisions are required in a matter of minutes or hours – not weeks or months as was the case in past wars. Vice Chief of Staff – Army, General Peter W. Chiarelli KM Conference, Washington D.C. – April 28, 2009 70
  71. 71. Online KM Dialogues & Resource APQC’s KM Edge: Where the Best in KM Come Together http://kmedge.org/ MIT Center for Collective Intelligence http://scripts.mit.edu/~cci/HCI/index.php?title=Main_Page 71
  72. 72. Additional KM Reading The Strategic Corporal: Leadership in the Three-Block War http://www.au.af.mil/au/awc/awcgate/usmc/strategic_corporal.htm 2009 Knowledge Management Conference Briefings http://1105govinfoevents.com/EventDownloads.aspx?Event=KM09 2009 Cloud Computing Summit Briefings http://1105govinfoevents.com/EventDownloads.aspx?Event=CLC09 Army Knowledge Management Principles http://1105govinfoevents.com/KM/Conference/Neilson_AKM_Principles_25_JUN_2008[1].pdf New Media and the Air Force http://www.af.mil/shared/media/document/AFD-090406-036.pdf White House: Technology http://www.whitehouse.gov/issues/technology/ Secretary of Defense Robert Gates’ Speech at the Army War College – 16 Apr 2009 http://www.defenselink.mil/transcripts/transcript.aspx?transcriptid=4404 72
  73. 73. Network with Me – It’s the KM Thing To Do Jo-Ann Hague Financial Management Knowledge Management (FM KM) Air Force Knowledge Now (AFKN) Joann.Hague@wpafb.af.mil 73

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