The 2009Outsourcing World Summit®Approach to Strategic Sourcing: A Case StudyJoann Martin, PMP, COPDirector Strategic Alliances, Pitney BowesAndrew KokesVice President, Sitel
The 2009Outsourcing World Summit®Joann Martin, PMP, COPDirector Strategic Alliances, Pitney BowesJoann leads the Global Strategic Outsourcing Sourcing teamat PBI which is responsible for BPO Vendor Management. Shereceived her BS in CS Engineering from Uconn and her MBAfrom Capella. Joann is COP, PMP certified, and a Green Belt.She is an Adjunct Professor at UB with 2 patents.In 2005 Pitney Bowes, made the executive-level decision toundertake a strategic, cross-functional initiative to useoutsourcing to cut operating costs, limit capital investment,and improve operating flexibility. Joann Martin, Director ofStrategic Alliances for Pitney Bowes, led the development ofthe outsourcing agenda and selection of global partners. Keylearnings shared are: How to lead a strategic outsourcinginitiative in a heavily decentralized organization; theadvantgaes of selecting best-of-breed partners; and how tosell the internal organization and then deliver the valuepromised.
The 2009Outsourcing World Summit®Andrew KokesVice President, SitelAndrew Kokes is responsible for Sitel’s business intelligence,strategic planning, product line management and corporatemarketing for the America’s region. In this role, hisresponsibilities include supplying business-to-businessmarket intelligence to drive vertically targeted growthplanning, for building awareness that drives the Sitel brandinto desired industry and geographic markets, and forsupporting frontline operations with the development andimplementation of products and services that meet Sitels450+ customer requirements.Andrew has been with Sitel since 1997 in BPO solutions rolesfocused on functional sourcing as well as global sourcing toLatin America, the Philippines and India. Andrew wasinstrumental in the Greenfield launch of Sitels Philippineoperation. Andrew is an alumni of Hastings College inHastings, Nebraska.