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Thesis: Knowledge Management Applied in a Nonprofit Organization

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This is a thesis presentation given at Stamford International University, Bangkok, Thailand on October2014.

Published in: Leadership & Management
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Thesis: Knowledge Management Applied in a Nonprofit Organization

  1. 1. KNOWLEDGE MANAGEMENT APPLIED IN A NONPROFIT ORGANIZATION PRESENTED BY: MS JOAN HOPE ELGINCOLIN STAMFORD INTERNATIONAL UNIVERSITY OCTOBER 2014
  2. 2. WHAT IS KM? Knowledge Management is a multidiscipline management focusing on managing the knowledge of an organization.
  3. 3. Managing the knowledge of an organization??????
  4. 4. FUNDAMENTALS OF KM Explicit knowledge head knowledge, know-what Tacit knowledge experience knowledge, know-how
  5. 5. Meet the KM champion KM
  6. 6. THE KM TOOLS NON-IT METHODS IT METHODS brainstorming peer assist after action reviews story telling collaborative physical workspace knowledge cafe, community of practice databases wikis blogs intranets social network services KM KNOWLEDGE MANAGEMENT PROCESSES (RIBIERRE, 2008) Locate: audit, mapping Acquire: audio, recording, video Refine: community of practices, assessment, experts Organize: content management, taxonomy Share: wikis, conferences Apply: decision making, help desks, workflow
  7. 7. MY RESEARCH QUESTION What are the cultural differences between older and younger members in a non-profit organization, in relation to their knowledge values and approaches to knowledge acquisition, sharing and use, and how are these accommodated in the organization?
  8. 8. in simpler words… What are the differences between older and younger generation? Are they complimentary or competitive? How can KM help? VS younger generation older generation
  9. 9. THE WAVES OF DIFFERENT GENERATIONS • the FIRST wave (1970’s & 80’OLD s, 50 yrs old- above) • the SECOND wave (1990’s, 40’s) • the THIRD wave (2000’s, 30’YOUNG s) • the FOURTH wave (2010’s, 20’s)
  10. 10. MY CASE STUDY PROFILE Organization: Translators Association of the Philippines (a nonprofit) Year founded: 1974 (from 15-75 current members) Core Mission: empowerment of the indigenous/minority people through 1. community development 2. training 3. ethnoarts 4. literacy and 5. scripture translation a tribe from Ifugao TAP’s target communities Philippine Population: almost 100,000 Major languages: 8 Minor languages: around150 40% of the population are indigenous people groups.
  11. 11. MY MAJOR FINDINGS • knowledge sharing mechanisms (formal and informal) • knowledge sharing motivation • knowledge sharing barriers • different perception about knowledge values between older and younger members • the role of personal initiative and leadership in knowledge management • the importance of empowering people • best practices in creating a healthy knowledge sharing culture
  12. 12. just one of my major findings 4 FACTORS CONTRIBUTING TO GENERATIONAL GAP • Technological Advancement • Change of Organizational Strategy • Change of Trend in Collaboration • Different Knowledge Values
  13. 13. TECHNOLOGICAL ADVANCEMENT from 25 years to 10 years of project completion
  14. 14. CHANGE OF ORGANIZATIONAL STRATEGY -from lone rangers to becoming project managers and trainers
  15. 15. OLD STRATEGY
  16. 16. NEW STRATEGY
  17. 17. CHANGE OF TREND IN COLLABORATION -they collaborated in many different ways with their partner organizations
  18. 18. KNOWLEDGE CAPTURE one of the processes in Knowledge Management Why capture knowledge? -to share, develop, use, store Questions to consider when capturing knowledge 1. What is the primary purpose ? 2. What kind of knowledge? 3. What is the best way to capture? 4. How to utilize the knowledge that you capture? 5. How to properly store it?
  19. 19. HOW DO I APPLY KM? As a starter: You can be a Knowledge Champion “Catch the idea and share it.”
  20. 20. THANKS! contact me: jhelgincolin@gmail.com personal website: www.joanhope.com

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