THE KM TOOLS
NON-IT METHODS IT METHODS
after action reviews
collaborative physical workspace
community of practice
social network services
KNOWLEDGE MANAGEMENT PROCESSES
Locate: audit, mapping
Acquire: audio, recording, video
Refine: community of practices, assessment, experts
Organize: content management, taxonomy
Share: wikis, conferences
Apply: decision making, help desks, workflow
MY RESEARCH QUESTION
What are the cultural differences between older and
younger members in a non-profit organization, in relation to
their knowledge values and approaches to knowledge
acquisition, sharing and use, and how are these
accommodated in the organization?
in simpler words…
What are the differences between older and younger generation?
Are they complimentary or competitive?
How can KM help?
younger generation older generation
THE WAVES OF DIFFERENT
• the FIRST wave (1970’s & 80’OLD
s, 50 yrs old- above)
• the SECOND wave (1990’s, 40’s)
• the THIRD wave (2000’s, 30’YOUNG
• the FOURTH wave (2010’s, 20’s)
MY CASE STUDY PROFILE
Organization: Translators Association of the Philippines (a nonprofit)
Year founded: 1974 (from 15-75 current members)
Core Mission: empowerment of the indigenous/minority people through
1. community development
4. literacy and
5. scripture translation
a tribe from Ifugao
TAP’s target communities
Philippine Population: almost 100,000
Major languages: 8
Minor languages: around150
40% of the population are indigenous
MY MAJOR FINDINGS
• knowledge sharing mechanisms (formal and informal)
• knowledge sharing motivation
• knowledge sharing barriers
• different perception about knowledge values between older and
• the role of personal initiative and leadership in knowledge management
• the importance of empowering people
• best practices in creating a healthy knowledge sharing culture
just one of my major
4 FACTORS CONTRIBUTING TO
• Technological Advancement
• Change of Organizational Strategy
• Change of Trend in Collaboration
• Different Knowledge Values
from 25 years to 10 years of
CHANGE OF ORGANIZATIONAL STRATEGY
-from lone rangers to
becoming project managers
CHANGE OF TREND IN COLLABORATION
-they collaborated in many different ways with their partner
one of the processes in Knowledge Management
Why capture knowledge?
-to share, develop, use, store
Questions to consider when capturing knowledge
1. What is the primary purpose ?
2. What kind of knowledge?
3. What is the best way to capture?
4. How to utilize the knowledge that you capture?
5. How to properly store it?
HOW DO I APPLY KM?
As a starter:
You can be a Knowledge Champion
“Catch the idea and share it.”
contact me: email@example.com
personal website: www.joanhope.com