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Adobe Connect: Online Collaboration Across University Campuses


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Adobe Connect: Online Collaboration Across University Campuses

  1. 1. Online Collaboration Across University Campuses: An Analysis of the Usage of Adobe Connect within the Penn State Community Sonali Kumar Jennifer McCauley Hansa Sinha
  2. 2. Outline <ul><li>Groupware and Adobe Connect </li></ul><ul><li>Methodology </li></ul><ul><li>Data Collection </li></ul><ul><li>Findings </li></ul><ul><li>Implications </li></ul><ul><li>Q & A </li></ul>
  3. 3. Groupware and Adobe Connect <ul><li>Collaboration and Conferencing tool </li></ul><ul><li>Functionality includes </li></ul><ul><ul><li>A/V support </li></ul></ul><ul><ul><li>Synchronous & asynchronous interaction </li></ul></ul><ul><ul><li>File Sharing </li></ul></ul><ul><ul><li>Supports various types of events </li></ul></ul><ul><li>Research Question: </li></ul><ul><li>“ How does the Penn State Community utilize Adobe Connect?” </li></ul>
  4. 4. Methodology <ul><li>Grounded Theory </li></ul><ul><li>Qualitative Interviews </li></ul><ul><li>Interpretive Analysis </li></ul><ul><ul><li>Coding </li></ul></ul>
  5. 5. Data Collection <ul><li>Interviewee identification </li></ul><ul><ul><li>ITS collaboration & email </li></ul></ul><ul><ul><li>Forum </li></ul></ul><ul><ul><li>Networking </li></ul></ul><ul><li>8 interviews </li></ul><ul><ul><li>Diverse professional background </li></ul></ul><ul><ul><li>All self identified as high usage of technology </li></ul></ul><ul><ul><li>6 University Park, 2 off campus </li></ul></ul>
  6. 6. Observations <ul><li>Likes </li></ul><ul><ul><li>Chat </li></ul></ul><ul><ul><li>File share </li></ul></ul><ul><ul><li>Desktop share </li></ul></ul><ul><ul><li>Lack of anonymity of attendees </li></ul></ul><ul><ul><li>Poll </li></ul></ul><ul><ul><li>Recording session </li></ul></ul><ul><ul><li>No third party involvement </li></ul></ul><ul><li>Dislikes </li></ul><ul><ul><li>Technical issues with audio </li></ul></ul><ul><ul><li>Delayed audio responses </li></ul></ul><ul><ul><li>Difficult to toggle Full screen mode </li></ul></ul><ul><ul><li>Desktop sharing limited to mac and windows platform only </li></ul></ul><ul><ul><li>Difficulty in adding guests (Friends of Penn State) </li></ul></ul><ul><ul><li>Discussions are increasingly problematic as group gets larger than 5. </li></ul></ul>
  7. 7. Findings <ul><li>Collaboration technology works well for </li></ul><ul><ul><li>Standardized practices such as announcement and presentations </li></ul></ul><ul><ul><ul><ul><li>“ customizes it for training, creates a Lobby with welcome note and learning objectives, analysis layout- uses poll pod “ </li></ul></ul></ul></ul><ul><ul><li>Decreasing time and space barriers </li></ul></ul><ul><ul><ul><ul><li>“ the extension educators find it 'wonderful‘.” </li></ul></ul></ul></ul><ul><ul><li>Reviewing past meetings </li></ul></ul>
  8. 8. Findings <ul><li>Challenges for usage </li></ul><ul><ul><li>Lack of leadership and initiatives </li></ul></ul><ul><ul><ul><li>Technology </li></ul></ul></ul><ul><ul><ul><ul><li>“ I think its underutilized because of … the meeting … where a few of them did not have the equipment - so if the leadership of the organization is not using the technology, the people in that organization will also not use it either “ </li></ul></ul></ul></ul><ul><ul><li>Awareness </li></ul></ul><ul><ul><ul><li>Word of mouth </li></ul></ul></ul><ul><ul><ul><ul><li>“ motivate faculty who may have reason to use, show videos of how to use AC prior to meeting, make more people aware of the tool.“ </li></ul></ul></ul></ul><ul><ul><ul><li>Technical capacity and features </li></ul></ul></ul><ul><ul><ul><ul><li>75% never used poll and Q&A feature </li></ul></ul></ul></ul><ul><ul><ul><ul><li>Of the 75%, 100% were not aware of it </li></ul></ul></ul></ul>
  9. 9. Findings <ul><li>Challenges for technology </li></ul><ul><ul><li>Bandwidth restriction </li></ul></ul><ul><ul><ul><ul><li>“ audio feedback is a huge problem, dial-up can have bandwidth issues“ </li></ul></ul></ul></ul><ul><ul><ul><li>Lowest Common Denominator </li></ul></ul></ul><ul><ul><ul><ul><li>“ Sometimes the interaction and the new technology are overwhelming to our users so we still have the phone as a backup in case they want to ask questions instead of using the chat...but in our small group we use audio, chat... there is a different interface and a different mentality of using the tool between the two groups&quot;. </li></ul></ul></ul></ul><ul><ul><li>Scaling-Large groups </li></ul></ul><ul><ul><ul><li>Microphones </li></ul></ul></ul><ul><ul><ul><ul><li>“ large no. of participants pull down network, takes longer time, microphone is not used effectively “ </li></ul></ul></ul></ul><ul><ul><ul><ul><li>“ Audio issues - sometimes she can be heard sometimes she's not - like fading in and out. Sometimes audio recording has not worked.” </li></ul></ul></ul></ul><ul><ul><ul><li>Video </li></ul></ul></ul>
  10. 10. Implications <ul><li>Future Plans </li></ul><ul><ul><li>Report to ITS </li></ul></ul><ul><li>Other Research Opportunities </li></ul><ul><ul><li>Social and Group awareness </li></ul></ul><ul><ul><li>Breaking down barriers to buy in </li></ul></ul><ul><ul><li>Redesigning Adobe Connect Orientation </li></ul></ul>
  11. 11. Questions <ul><li>? </li></ul>