Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Connecting Employers
                     and Employees:

                        Reviving the
              Phenomenon of...
laboratory on design
       thinking
     in education

     innovation,
creativity and design
surprise & delight
a service company
   that happens
   to sell shoes
a service organization
     that happens
    to educate kids
a service organization
     that happens
 to [do what you do]
creating something that
meets your partner’s needs
create a utensil to help your
partner eat their favorite food

      use the play-doh to
 rapidly prototype the utensil

 ...
reporting out

 who was your partner?
what’s their favorite food?
  what did you make?
why do we
do this exercise?
1.
 understanding other
 people can lead to
 interesting solutions



                     Dev Patnaik
2.
 this is how most things
 got made for most of
 human history



                    Dev Patnaik
a rift has grown
between producers
  and consumers


                    Dev Patnaik
a rift can grow
between leaders and
     employees
“It’s much harder to
succeed when you create
things for people you don’t
know and whose lives seem
alien to your own.”

-D...
turn to your
  neighbor
discuss two things you
  could have done to
 build a better utensil
   for your partner
empathy
need finding
agency is the capacity of
a person to act in a world.
employee agency is the
capacity of an employee to have
   a voice in their work life.
employees who have a
 voice are better able to
  express their needs
having your needs met
 where you don’t expect it
surprises and delights
turn to your
  neighbor
what is an example of
employer empathy you
  can share with the
         group?
Hasso Plattner Institute of Design, Stanford University
Hasso Plattner Institute of Design, Stanford University
design thinking

           Hasso Plattner Institute of Design, Stanford University
dLab.uky.edu

john.nash@uky.edu

 twitter: @jnash
NASH_iWIN_5.9.12
NASH_iWIN_5.9.12
NASH_iWIN_5.9.12
NASH_iWIN_5.9.12
NASH_iWIN_5.9.12
NASH_iWIN_5.9.12
NASH_iWIN_5.9.12
NASH_iWIN_5.9.12
You’ve finished this document.
Download and read it offline.
Upcoming SlideShare
Healthcare Consumerization
Next
Upcoming SlideShare
Healthcare Consumerization
Next
Download to read offline and view in fullscreen.

1

Share

NASH_iWIN_5.9.12

Download to read offline

Related Books

Free with a 30 day trial from Scribd

See all

Related Audiobooks

Free with a 30 day trial from Scribd

See all

NASH_iWIN_5.9.12

  1. 1. Connecting Employers and Employees: Reviving the Phenomenon of Empathy John Nash University of Kentucky john.nash@uky.edu iwinRoundtable dLab.uky.edu May 9, 2012
  2. 2. laboratory on design thinking in education innovation, creativity and design
  3. 3. surprise & delight
  4. 4. a service company that happens to sell shoes
  5. 5. a service organization that happens to educate kids
  6. 6. a service organization that happens to [do what you do]
  7. 7. creating something that meets your partner’s needs
  8. 8. create a utensil to help your partner eat their favorite food use the play-doh to rapidly prototype the utensil you may make more than one version of the utensil you may interview your partner first, throughout, or not at all
  9. 9. reporting out who was your partner? what’s their favorite food? what did you make?
  10. 10. why do we do this exercise?
  11. 11. 1. understanding other people can lead to interesting solutions Dev Patnaik
  12. 12. 2. this is how most things got made for most of human history Dev Patnaik
  13. 13. a rift has grown between producers and consumers Dev Patnaik
  14. 14. a rift can grow between leaders and employees
  15. 15. “It’s much harder to succeed when you create things for people you don’t know and whose lives seem alien to your own.” -Dev Patnaik
  16. 16. turn to your neighbor
  17. 17. discuss two things you could have done to build a better utensil for your partner
  18. 18. empathy
  19. 19. need finding
  20. 20. agency is the capacity of a person to act in a world.
  21. 21. employee agency is the capacity of an employee to have a voice in their work life.
  22. 22. employees who have a voice are better able to express their needs
  23. 23. having your needs met where you don’t expect it surprises and delights
  24. 24. turn to your neighbor
  25. 25. what is an example of employer empathy you can share with the group?
  26. 26. Hasso Plattner Institute of Design, Stanford University
  27. 27. Hasso Plattner Institute of Design, Stanford University
  28. 28. design thinking Hasso Plattner Institute of Design, Stanford University
  29. 29. dLab.uky.edu john.nash@uky.edu twitter: @jnash
  • plugge

    Jun. 22, 2012

Views

Total views

872

On Slideshare

0

From embeds

0

Number of embeds

42

Actions

Downloads

2

Shares

0

Comments

0

Likes

1

×