NASH_iWIN_5.9.12

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  • It’s as if we’re all playing the Play-Doh game with people who live on the other side of the planet, creating utensils to help them eat a food we’ve often never tasted ourselves.\n
  • It’s as if we’re all playing the Play-Doh game with people who live on the other side of the planet, creating utensils to help them eat a food we’ve often never tasted ourselves.\n
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  • NASH_iWIN_5.9.12

    1. 1. Connecting Employers and Employees: Reviving the Phenomenon of Empathy John Nash University of Kentucky john.nash@uky.eduiwinRoundtable dLab.uky.eduMay 9, 2012
    2. 2. laboratory on design thinking in education innovation,creativity and design
    3. 3. surprise & delight
    4. 4. a service company that happens to sell shoes
    5. 5. a service organization that happens to educate kids
    6. 6. a service organization that happens to [do what you do]
    7. 7. creating something thatmeets your partner’s needs
    8. 8. create a utensil to help yourpartner eat their favorite food use the play-doh to rapidly prototype the utensil you may make more than one version of the utensilyou may interview your partner first, throughout, or not at all
    9. 9. reporting out who was your partner?what’s their favorite food? what did you make?
    10. 10. why do wedo this exercise?
    11. 11. 1. understanding other people can lead to interesting solutions Dev Patnaik
    12. 12. 2. this is how most things got made for most of human history Dev Patnaik
    13. 13. a rift has grownbetween producers and consumers Dev Patnaik
    14. 14. a rift can growbetween leaders and employees
    15. 15. “It’s much harder tosucceed when you createthings for people you don’tknow and whose lives seemalien to your own.”-Dev Patnaik
    16. 16. turn to your neighbor
    17. 17. discuss two things you could have done to build a better utensil for your partner
    18. 18. empathy
    19. 19. need finding
    20. 20. agency is the capacity ofa person to act in a world.
    21. 21. employee agency is thecapacity of an employee to have a voice in their work life.
    22. 22. employees who have a voice are better able to express their needs
    23. 23. having your needs met where you don’t expect itsurprises and delights
    24. 24. turn to your neighbor
    25. 25. what is an example ofemployer empathy you can share with the group?
    26. 26. Hasso Plattner Institute of Design, Stanford University
    27. 27. Hasso Plattner Institute of Design, Stanford University
    28. 28. design thinking Hasso Plattner Institute of Design, Stanford University
    29. 29. dLab.uky.edujohn.nash@uky.edu twitter: @jnash

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