BayLandsFCU recap Training day.

362 views

Published on

Selceted slides from a
program on the Magic of Attitude prensented on 2/15/10 in West Point VA

0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
362
On SlideShare
0
From Embeds
0
Number of Embeds
12
Actions
Shares
0
Downloads
0
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide
  • 1. Stop Talking! It is difficult to listen and speak at the same time. 2. Put the other person at ease . Give them space and time and "permission" to speak their peace. How we look at them, how we stand or sit, makes a huge difference. Relax, and let them relax as well. 3. Show the other person that you want to hear them . Look at them. Nod when you can agree, ask them to explain further if you don't understand. Listen to understand them and their words, rather than just for your turn. 4. Remove distractions . Good listening means being willing to turn off the TV, close a door, or stop reading your mail. Give the speaker your full attention, and let them know they are getting your full attention. 5. Empathize with the other person. Especially if they are telling you something personal or painful, or something you intensely disagree with, take a moment to stand in their shoes, to look at the situation from their point of view. 6. Be patient. Some people take longer to find the right word, to make a point or clarify an issue. Give the speaker time to get it all out before you jump in with your reply. 7 . Watch your own emotions . If what they are saying creates an emotional response in you, be extra careful to listen carefully, with attention to the intent and full meaning of their words. When we are angry, frightened or upset, we often miss critical parts of what is being said to us. 8. Be very slow to disagree, criticize or argue . Even if you disagree, let them have their point of view. If you respond in a way that makes the other person defensive, even if you "win" the argument, you may lose something far more valuable! 9. Ask lots of question. Ask the speaker to clarify, to say more, give an example, or explain further. It will help them speak more precisely and it will help you hear and understand them more accurately. 10. STOP TALKING! This is both the first and the last point, because all other tools depend on it. Nature gave us two ears and only one mouth, which is a gentle hint that we should listen twice as much as we talk.
  • BayLandsFCU recap Training day.

    1. 1. BayLands delivers great service to Members. The Magic Of Attitude!
    2. 2. BayLands delivers great service to Members. This is a Session ! FUN * *… is the energizer.
    3. 3. BayLands delivers great service to Members. Five Key Thoughts <ul><li>Fun brings learning. </li></ul><ul><li>Everybody is a winner. </li></ul><ul><li>You are in charge of your thoughts thus your feelings. </li></ul><ul><li>Maturity is seeing more options. </li></ul><ul><li>If I change what I say and do I change </li></ul><ul><li>my feelings too. </li></ul>
    4. 4. BayLands delivers great service to Members. How much? Up to 60,000 Words per day! Do you talk to yourself? Bill Gates
    5. 5. BayLands delivers great service to Members. Self-Talk <ul><li>Our self-talk is constant. </li></ul><ul><li>Our self-talk triggers physiological changes. </li></ul><ul><li>Negative self-talk gets the loudest when we need it the least. </li></ul><ul><li>You talk to yourself in ways you would never think of talking to someone else. </li></ul><ul><li>Ultimately if you have negative self-talk you create a toxic internal environment. </li></ul><ul><li>You need to listen to your body because it for darn sure listens to you. </li></ul>
    6. 6. BayLands delivers great service to Members. Wake me up and then you will see my Attitude. Our attitude toward others determines their attitude toward us.
    7. 7. BayLands delivers great service to Members. Now, where did my attitude go? Radiate the attitude of well being, confidence and enthusiasm -others will follow your lead.
    8. 8. BayLands delivers great service to Members. My mental attitude towards doing my business is poor. Success or failure in anything is caused more by mental attitude than by mental capacity.
    9. 9. Soooooo!
    10. 10. BayLands delivers great service to Members.
    11. 11. BayLands delivers great service to Members. My Top 10 to improve your ROE (Return on Energy 10. Every day do something nice for somebody. prozac Seratonin Top of your calendar.
    12. 12. BayLands delivers great service to Members. Top 10 10. Every day do something nice for somebody. 9. Think positive thoughts about Yourself.
    13. 13. BayLands delivers great service to Members. Repeat after me <ul><li>I like Myself </li></ul><ul><li>I like Myself </li></ul><ul><li>I like Myself </li></ul><ul><li>I like Myself </li></ul><ul><li>I like Myself </li></ul>Only one thought at a time!
    14. 14. BayLands delivers great service to Members. Top 10 10. Every day do something nice for somebody. 9. Think positive thoughts about Yourself. 8. Accept that life isn’t always fair.
    15. 15. BayLands delivers great service to Members. 8. Accept that life isn’t always fair. If life was fair, Elvis would be alive and all the impersonators would be dead.
    16. 16. BayLands delivers great service to Members. Top 10 Budda said… Be Perfect!! 8. Accept that life isn’t always fair.
    17. 17. BayLands delivers great service to Members. Top 10 10. Every day do something nice for somebody. 9. Think positive thoughts about Yourself. 8. Accept that life isn’t always fair. 7. Stop blaming other people.
    18. 18. BayLands delivers great service to Members. Top 10 and Things… 7. Stop blaming other people… Stop it!
    19. 19. BayLands delivers great service to Members. Top 10 10. Every day do something nice for somebody. 9. Think positive thoughts about Yourself. 8. Accept that life isn’t always fair. 7. Stop blaming other people. 6. Work smarter not harder
    20. 20. BayLands delivers great service to Members. Top 10 10. Every day do something nice for somebody. 9. Think positive thoughts about Yourself. 8. Accept that life isn’t always fair. 7. Stop blaming other people. 6. Work smarter not harder 5. Listen more talk less.
    21. 21. BayLands delivers great service to Members. 10. Stop talking. 9. Put the other person at ease. 8. Show the other person that you want to hear them. 7. Remove distractions. 6. Empathize with the other person . 5. Be patient . 4. Watch your own emotions. 3. Be very slow to disagree, criticize or argue. 2. Ask lots of questions. . 1. Stop talking. 10 Rules for good listening
    22. 22. BayLands delivers great service to Members. Top 10 10. Every day do something nice for somebody. 9. Think positive thoughts about yourself. 8. Accept that life isn’t always fair. 7. Stop blaming other people. 6. Work smarter not harder 5. Listen more talk less. 4. Don’t make excuses.
    23. 23. BayLands delivers great service to Members. Excuses!!! Who me make excuses? Never!!! Not me.
    24. 24. BayLands delivers great service to Members. Top 10 10. Every day do something nice for somebody. 9. Think positive thoughts about Yourself. 8. Accept that life isn’t always fair. 7. Stop blaming other people. 6. Work smarter not harder 5. Listen more talk less. 4. Don’t make excuses. 3. Say thank you.
    25. 25. BayLands delivers great service to Members. Thank You Thank You Thank You Thank You Thank You Thank You
    26. 26. BayLands delivers great service to Members. Top 10 10. Every day do something nice for somebody. 9. Think positive thoughts about Yourself. 8. Accept that life isn’t always fair. 7. Stop blaming other people. 6. Work smarter not harder 5. Listen more talk less. 4. Don’t make excuses. 3. Say thank you. 2. Be on time.
    27. 27. BayLands delivers great service to Members. Top 10 10. Every day do something nice for somebody. 9. Think positive thoughts about Yourself. 8. Accept that life isn’t always fair. 7. Stop blaming other people. 6. Work smarter not harder 5. Listen more talk less. 4. Don’t make excuses. 3. Say thank you. 2. Be on time. 1. Smile.
    28. 28. BayLands delivers great service to Members. easycheese
    29. 29. BayLands delivers great service to Members. Top 10 10. Every day do something nice for somebody. 9. Think positive thoughts about Yourself. 8. Accept that life isn’t always fair. 7. Stop blaming other people. 6. Work smarter not harder. 5. Listen more talk less. 4. Don’t make excuses. 3. Say thank you. 2. Be on time. 1. Smile.
    30. 30. BayLands delivers great service to Members. Summary <ul><li>Think positive about Yourself. </li></ul><ul><li>Remember my TEN little things. </li></ul><ul><li>Do what you said you would do! </li></ul><ul><li>Have Fun and Smile. </li></ul>Just do it!
    31. 31. BayLands delivers great service to Members. The End “ Goldie ”

    ×