Mexican companies have a low success index in the implementation of Information Technology (IT) systems, measured as improvement in productivity and efficiency. Statistics shows only 26 percent of executives willing to continue investing in IT, whereas 43 percent do not intend to invest again in this type of technology. The perception of failure in implementation shows that organizations require new capabilities to get the benefits associated with IT.
Small enterprises are more suitable to apply complexity theories because of its manageable size. If successful, the firm grows according to the demands of the market. This growing occurs so rapidly that there is no time for organizational design, and all the core functions are performed by a single individual: the entrepreneur. At this stage there is the need to define processes, functions, and procedures; however this is not an easy task because the enterprise has become so complex that trying to uncover the hidden order within the brain of the entrepreneur becomes a long term effort.
It is presented the case of a small enterprise which aims to develop its organizational capabilities through an information system, which keeps its members informed on the status of the firm projects. The application of the complex adaptive systems concepts allowed to identify the specific enterprise information needs, and to develop a plan for technological update, which aligns with the short and medium term objectives of the organization. This planning process will reduce the cost of the information system.