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Ethical Dilemma atLonestar Steakhouse &        Saloon     Julia Megan Masters
Step 1: Recognize the Ethical Dilemma     I was working at Lonestar Steakhouse & Saloon as a host a      few years ago wh...
Step 2: Get the Facts    After observing my coworker for a few days to make sure she     was forging the tip amount, I le...
Step 3: Identify Your Options     I realized I had two options.      1. I could tell my manager about what I saw.      2....
Step 4: Test Each Option     If I were to tell my manager, I would be doing the right thing. I      would be protecting t...
Step 5: Decide Which Option to Follow     After reviewing my options, it was very clear which one I      needed to follow...
Step 6: Double-check with the spotlightquestions     I asked myself “How will I feel if my family finds out about my     ...
Step 7: Take Action     After double-checking that I was doing the right thing, I went      to my manager and told him wh...
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MGT Midterm Question 3

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Please look at the following links to see how to protect yourself from Credit Card Fraud

http://www.youtube.com/watch?v=ZJgEyKcUwV0

http://www.youtube.com/watch?v=ul2BxIuZ7QI

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MGT Midterm Question 3

  1. 1. Ethical Dilemma atLonestar Steakhouse & Saloon Julia Megan Masters
  2. 2. Step 1: Recognize the Ethical Dilemma  I was working at Lonestar Steakhouse & Saloon as a host a few years ago when I noticed a server was leaving the restaurant with twice the amount of tips as everyone else. It was then I noticed that she was changing the amount of the tip that each customer left her on their credit card.
  3. 3. Step 2: Get the Facts  After observing my coworker for a few days to make sure she was forging the tip amount, I learned that I was correct. I saw her adding a one in front of every tip she was given on a credit card. This gave her at least ten dollars more on each tip.
  4. 4. Step 3: Identify Your Options  I realized I had two options. 1. I could tell my manager about what I saw. 2. I could not say anything and let her keep changing tip amounts.
  5. 5. Step 4: Test Each Option  If I were to tell my manager, I would be doing the right thing. I would be protecting the customer and the restaurant from legal impacts.  If I were to not tell my manager I would be doing the wrong thing. I would be allowing a coworker to break the law, and steal from customers.
  6. 6. Step 5: Decide Which Option to Follow  After reviewing my options, it was very clear which one I needed to follow. I needed to tell my manager what I saw.
  7. 7. Step 6: Double-check with the spotlightquestions  I asked myself “How will I feel if my family finds out about my decision?” - I would feel proud for doing the right thing.  I asked myself “How will I feel about this if my decision is reported in the local newspaper or posted on the Internet?” - I would be happy to be recognized for doing the right thing.
  8. 8. Step 7: Take Action  After double-checking that I was doing the right thing, I went to my manager and told him what I had seen. My manager then went through her credit card receipts and found the proof needed to confront her about the issue.

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