Ethical Dilemma atLonestar Steakhouse & Saloon Julia Megan Masters
Step 1: Recognize the Ethical Dilemma I was working at Lonestar Steakhouse & Saloon as a host a few years ago when I noticed a server was leaving the restaurant with twice the amount of tips as everyone else. It was then I noticed that she was changing the amount of the tip that each customer left her on their credit card.
Step 2: Get the Facts After observing my coworker for a few days to make sure she was forging the tip amount, I learned that I was correct. I saw her adding a one in front of every tip she was given on a credit card. This gave her at least ten dollars more on each tip.
Step 3: Identify Your Options I realized I had two options. 1. I could tell my manager about what I saw. 2. I could not say anything and let her keep changing tip amounts.
Step 4: Test Each Option If I were to tell my manager, I would be doing the right thing. I would be protecting the customer and the restaurant from legal impacts. If I were to not tell my manager I would be doing the wrong thing. I would be allowing a coworker to break the law, and steal from customers.
Step 5: Decide Which Option to Follow After reviewing my options, it was very clear which one I needed to follow. I needed to tell my manager what I saw.
Step 6: Double-check with the spotlightquestions I asked myself “How will I feel if my family finds out about my decision?” - I would feel proud for doing the right thing. I asked myself “How will I feel about this if my decision is reported in the local newspaper or posted on the Internet?” - I would be happy to be recognized for doing the right thing.
Step 7: Take Action After double-checking that I was doing the right thing, I went to my manager and told him what I had seen. My manager then went through her credit card receipts and found the proof needed to confront her about the issue.