The document discusses branding and what constitutes a brand. It states that a brand is not just a company's name, logo, tagline, or advertising, but is the sum of all of these elements plus the mental associations and experiences the brand evokes in consumers. The document outlines how brands can command price premiums, create barriers to competition, and be built around emotions, values, and storytelling. It provides advice on assessing a brand's positioning and developing a brand identity and story.
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A set of mental associations
held by the consumer which
add to the perceived value of a
product or service.
A brand is a promise built one
experience at a time.
A gut feeling.
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Brands help you own a category.
• OATMEAL
• TISSUES
• FRIED CHICKEN
• GLASS CLEANER
• HOT SAUCE
• WHITE BREAD
• BANDAGES
• SUNGLASSES
• JEANS
• AUTO RACING
• DIJON MUSTARD
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What problem do you solve?
What is unique
about your business?
What inspires you every day?
How do you make a difference?
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ASK YOURSELF
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PICK A SIDE
PERSONABLE/FRIENDLY __________________________________________CORPORATE PROFESSIONAL
SPONTANEOUS/HIGH ENERGY__________________________________________CAREFUL/PLANNING
MODERN/HIGH TECHNOLOGY___________________________________________CLASSIC/TRADITIONAL
CUTTING EDGE/OUT OF THE BOX_______________________________________ESTABLISHED
FUN_________________________________________SERIOUS
ACCESSIBLE TO ALL_________________________________________SPECIFIC MARKET
UPSCALE_________________________________________DOWN HOME
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D
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THE CUSTOMER IS
THE ONLY THING THAT
COUNTS.
Know what’s important to them.
ASK what’s important to them.
Keep asking.
Build long term relationships.
Don’t talk down to them.
Dig deep. Offer more.
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