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Centralized team in a decentralized world: Engineering tools at Netflix
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Netflix is famous for its culture of Freedom and Responsibility, which empowers engineers to choose the best tool for the job. Engineering teams at Netflix can follow the latest industry trends and sometimes they even create them. No one single team is responsible for innovation: does this generate opportunity or waste or both? The Engineering Tools team helps to direct other teams’ experimentation toward new products while preserving their own ability to innovate. This talk will explore the challenges of building and operating a centralized service team in the decentralized microservice world of Netflix. This includes building tools customers love, standing up an effective customer service model, productizing innovations, enabling self-service tooling, and providing consulting services to engineering teams. Mike will share tips on how to effectively establish a “tools team” in your organization.
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Centralized team in a decentralized world: Engineering tools at Netflix
- A centralized team in a decentralized world: Engineering tools at Netflix Mike McGarr @SonOfGarr
- increase the # of delighted customers while decreasing support waste
- increase rate of innovation while decreasing the impact of change
- Customers
- our customers are engineers
- microservices
- highly aligned, loosely coupled
- subcultures
- free market
- we build products
- the Paved Road
- the Paved Road
- the Paved Road
- one paved road does not fit all
- wide spectrum of needs
- be your own customer
- Support
- you build it, you support it
- sometimes tools break
- optimize communication channels for customers
- chat
- more than five minutes
- walk-bys
- interruptions
- maker's schedule
- first responder
- ad hoc
- we have avoided ticketing systems
- make creating a ticket easy
- minimize context switching
- Innovation
- tool stagnation 4 tools don't evolve 4 customers want new features 4 "it works, why change it" 4 lacks organization alignment
- distribute innovation
- institutionalize innovation
- "...hiring managers should staff beyond the bandwidth needed for known tasks. 1 Daniel Jacobson, Netflix
- hire beyond your needs
- make space for innovation
- Change
- 2014 migrations 4 Perforce to git 4 Java 6 to Java 7 4 Shard Jenkins 4 Evacuate the data center
- so we're done...right?
- 2015 migrations 4 Ant to Gradle 4 CentOS/Precise to Trusty 4 Asgard to Spinnaker 4 Tomcat 6 to 7 (or is it 8, or 9?) 4 Java 7 to Java 8
- change is the only constant
- change campaigns
- targeted communication
- beyond email 4 hipchat banners 4 posters 4 blesk notifications 4 http://go/migrations
- evolve your message
- "Wanted: beta testers"
- "production ready"
- "a cure for what ails ye"
- "deprecation warning: the end is nigh!"
- "you are the last to go"
- "let's help you finish"
- measure change
- automate change
- make continuous change easy
- understand your customers develop a customer support model make space for innovation make continuous change easy
- we're hiring Senior Gradle Engineer - click to apply Senior Full Stack Engineer - click to apply email me - mmcgarr@netflix.com
- image attributions: http://bit.ly/1KrwACQ github repo: https://github.com/jmcgarr/centralized-teams- talk