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Small business primer on IT presented by Jerry Masin for the benefit of the Greater Princeton Area Chapter of SCORE.

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  1. 1. I Got “IT” A Small Business Primer for Managing Technology Resources and Investments
  2. 2. Now more than ever, mentors matter. In times of uncertainty, building additional skills and capabilities for success are competitive advantages. SCORE provides resources and expertise to maximize the success of entrepreneurs, emerging and small businesses. I Got “IT” SCORE - Trusted Mentors in Turbulent Times - Our Mission
  3. 3. SCORE is committed to fostering economic development through the support of entrepreneurship, emerging and existing businesses and employment sustainability. The SCORE Association is the premier free business mentoring and advice service in the United States. SCORE, “Counselors to America’s Small Business”, is a non-profit association with 364 offices across the country. For 45 years, SCORE’s 12,400 working and retired business professionals have volunteered to help new generations of entrepreneurs and businesses. SCORE provides business mentoring as a free and confidential public service. SCORE is a resource partner with the U.S. Small Business Administration (SBA). Each year, SCORE serves over 350,000 clients . Since being founded in 1964, more than 8.5 million individuals have been counseled by SCORE or attended SCORE workshops. I Got “IT” About SCORE
  4. 4. I Got “IT” About Jerry Masin Jerry Masin is Founder and Principal Advisor of CompasScale LLC.  CompasScale is a management consultancy whose focus is building organizational capacity and capabilities for early-stage and emerging companies through the strategic design and implementation of technology and human capital infrastructure. CompasScale also provides retained and pro bono advisory services to for-profit and non-profit organizations on enterprise management, entrepreneurial development, business acceleration, and venture catalyst programs. Masin has over 30 years experience in building global organizations along with technology and human resources disciplines. He has led business-centric staff functions and has specific interest and expertise in the area of blended resource management. Masin is a frequent speaker on human capital and technology strategy and policy development along with financing initiatives for emerging and existing businesses. As a small business and venture counselor, Masin actively supports economic development, entrepreneurship and employment sustainability through his volunteer work with SCORE, Counselors to America’s Small Business, New Jersey Small Business Development Centers, FDU's Sustainable Business Incubator, the New Jersey Institute of Technology’s Enterprise Development Center, the Institute for Entrepreneurial Leadership, and Einstein’s Alley.
  5. 5. <ul><li>Secure a better understanding of SCORE and its benefits to those we serve and those who serve with us </li></ul><ul><li>What is IT? </li></ul><ul><li>Linking business and IT strategy </li></ul><ul><li>IT values </li></ul><ul><li>Sourcing alternatives </li></ul><ul><li>Resources </li></ul><ul><li>Questions and Answers </li></ul>I Got “IT” Agenda and Goals
  6. 6. Infrastructure Primary Systems: These include Data Centers, Networks, Servers, System Software, Databases, Storage Systems, Telephony and Desktops. Secondary Systems: These will include Email and Software running on desktops. Applications Enterprise Applications: These will include those core applications that form the basic foundation of running the business such as ERP systems and Business Applications. Support or Periphery Applications: These will include any Business Intelligence and Data warehousing tools, Document Management Systems, e-Learning Systems and Intranet Portals. I Got “IT” What is IT?
  7. 7. I Got “IT” IT Value Hierarchy
  8. 8. I Got “IT” The Alignment of Infrastructure and Applications
  9. 9. I Got “IT” Linking Business and Technology
  10. 10. I Got “IT” Developing Technology Strategy
  11. 11. <ul><li>In-sourcing </li></ul><ul><li>Out-sourcing </li></ul><ul><li>Co-sourcing </li></ul><ul><li>Total Cost of Ownership </li></ul><ul><li>Efficiency and Effectiveness </li></ul>I Got “IT” IT Resource Management Concepts
  12. 12. Cloud computing is a general term for anything that involves delivering hosted services over the Internet. These services are broadly divided into three categories: Infrastructure-as-a-Service (IaaS), Platform-as-a-Service (PaaS) and Software-as-a-Service ( SaaS ). The name cloud computing was inspired by the cloud symbol that's often used to represent the Internet in flow charts and diagrams. I Got “IT” Send in the “Clouds” – a brief review of cloud computing
  13. 13. <ul><li>Improve business focus . Outsourcing lets a company focus on broader business issues while having operational details assumed by an outside expert. </li></ul><ul><li>Access to world-class capabilities . By the very nature of their specialization, outsourcing providers bring extensive worldwide resources to meeting the needs of their customers. An organization with world-class capabilities offers access to new technology, tools, and techniques; increased career opportunities for personnel who make the transition to the outsourcing provider; more-structured methodologies, procedures, and documentation; and competitive advantage through expanded skills. </li></ul><ul><li>Accelerated reengineering benefits . Outsourcing is often a by-product of business process reengineering. It allows an organization to realize the anticipated benefits of reengineering by having an outside organization -- one that is already reengineered to world-class standards -- take over the process. </li></ul><ul><li>Shared risks . There are tremendous risks associated with the investments an organization makes. When companies outsource, they can be more flexible, dynamic, and adaptable to changing opportunities. </li></ul><ul><li>Redirection of resources . Every organization has limits on the resources available to it. Outsourcing permits an organization to redirect its resources from noncore activities toward activities that have greater return in serving the customer. </li></ul>I Got “IT” Strategic Reasons for Outsourcing
  14. 14. <ul><li>Reduction or control of operating costs . The single most important tactical reason for outsourcing is to reduce or control operating costs. Access to the outside provider's lower cost structure is one of the most compelling short-term benefits of outsourcing. </li></ul><ul><li>Increased availability of capital funds . Outsourcing reduces the need to invest capital funds in noncore business functions. Outsourcing can also improve certain financial measurements of the firm by eliminating the need to show return on equity from investments in noncore areas. </li></ul><ul><li>Cash infusion . Outsourcing can involve a cash payment resulting from the transfer of assets from the customer to the provider. Equipment, facilities, vehicles, and licenses used in current operations all have a value and are, in effect, sold to the provider as part of the outsourcing transaction. </li></ul><ul><li>Lack of internal resources . Companies outsource because they lack required resources. For example, if an organization is expanding its operations, especially into a new geographic area, outsourcing offers a practical and important alternative to building the needed capability from the ground up. </li></ul><ul><li>Problematic functions . Outsourcing is certainly one option for addressing functions that are difficult to manage or out of control. Outsourcing does not, however, mean abdication of management responsibility, nor does it work well as a knee-jerk reaction by companies in trouble. </li></ul>I Got “IT” Tactical Reasons for Outsourcing
  15. 15. <ul><li>SCORE </li></ul><ul><li>Business Incubation Network - www.njbin.org </li></ul><ul><li>New Jersey Technology Council - www.njtc.org </li></ul><ul><li>NJ Entrepreneur - www.njentrepreneur.com </li></ul><ul><li>New Jersey Small Business Development Centers – www.njsbdc.com </li></ul>I Got “IT” Resources
  16. 16. I Got “IT” Volunteering with SCORE Making Dreams Come True SCORE volunteer counselors enjoy a variety of personal rewards. As a SCORE volunteer you: • Provide leadership in the business community • Gain recognition and respect as a business mentor • Enjoy the satisfaction of contributing to the success of the communities you serve • Share in a great experience with other SCORE volunteers • Grow professionally and personally • Participate in lifelong learning • Make new friends To learn more about volunteering with SCORE, visit www.score.org/volunteer.html