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                                     9 Silver Birch Circle
                                Fairport, New...
•    Communicate with printer manufacturers to requisition parts and complete repairs in
     order to avoid outside labor...
J Welch Skills1
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J Welch Skills1


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This is my most recent resume.

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J Welch Skills1

  1. 1. JOHN MARTIN WELCH 9 Silver Birch Circle Fairport, New York 14450 (585) 223-1271 Email: PROFESSIONAL SUMMARY • Customer service skills used to assist labs and sales force with resolving issues that affect output quality at customer sites. • Proven leader with 8 years supervisory experience who possesses the ability to organize a diverse workforce and manage projects in a fast paced environment to increase productivity and efficiency. • Strong interpersonal and communication skills that result in separate organizations working together with limited resources to achieve their goals. EASTMAN KODAK COMPANY Rochester, NY 1980-present Leadership • Coordinated, prioritized and delegated workflow through frequent communication with customers and technicians, making certain that inventory, equipment and personnel were available to provide consistently high quality and accurate data while meeting development deadlines. • Managed 11 imaging technicians in two separate lab environments eventually creating one cohesive workgroup, increasing efficiency while serving two distinct customer bases. • Supervised several employees and local university students at the 2000 Sydney Summer and 2002 Salt Lake City Winter Olympics Kodak Image Centers that resulted in near zero and zero defects respectively on thousands of customer orders. • Wrote employee performance appraisals and conducted periodic meetings to guide personnel behavior to best serve the organization and the individual’s future. • Facilitated daily production team meetings to keep coworkers informed of upcoming marketing events and incoming workload in order to maintain smooth workflow. • Acted as a liaison between 3 dimensional imaging lab and Creative Imaging Services to plan and coordinate resources for future production events to ensure deadlines were met. Team Player • Provide information and products to customers and assist the sales force on equipment settings to get highest quality photographic prints resulting in increased paper volume sales by 600,000 sq. ft. per year. • Train technicians on various digital exposing devices resulting in a more efficient workgroup and team members with broader skill sets. • Oversee renewal of service contracts for various OM printers using maintenance logs and utilization records to determine feasibility.
  2. 2. • Communicate with printer manufacturers to requisition parts and complete repairs in order to avoid outside labor costs resulting in the lab saving several thousand dollars per year. • Department Health, Safety and Environmental Representative making sure worksite stays free of hazardous conditions and employees stay current on all applicable training. Technical • Use digital imaging software packages to create photo books that included composition, layout, retouching, and printing for the purpose of testing new software and evaluating current software upgrades. • Test workflow software to ensure that latest upgrades run as intended. • Operate various digital printers to evaluate resulting color reproduction and image quality. • Produced images used in marketing and advertising materials and trade show displays, including the 30’ x 50’ Kodak Times Square prints. • Maintain and repair photographic processors in order to keep machines emulating processors used by Kodak customer labs to resolve customer issues and assure new products will perform optimally with similar equipment in the field. • Oversaw logistics of packaging and shipping mural prints that ensured customer satisfaction with a zero tolerance to imperfections. EDUCATION Medaille College Rochester, NY 2008 Degree Program: Bachelor of Arts in Business Administration Summa Cum Laude GPA: 3.95 Rochester Institute of Technology Rochester, NY 1999 Degree Program: Associate in Applied Sciences with a concentration in Photography with honors GPA: 3.57 Additional Training/Certifications: Eastman Kodak Company 2005 Imaging Science and Technology Career Development (2 year Certification Program) Eastman Kodak Company Development Training: -Dealing with Challenging Employees -Essential Leadership Skills -Excelling as a Supervisor -Leadership Discovery COMMUNITY SERVICE/VOLUNTEER ACTIVITIES • Coach basketball team of six through nine year olds, emphasizing skills development and teamwork through the YMCA. (2008-2009) • Teach soccer skills to five and six year olds and assist in talent evaluation for all age groups through the Fairport Soccer Club. (2007-present) • U of R/Kodak Healthy Workforce Board. (2007-2009) • Coached 7th and 8th grade boy’s basketball team. (1993-1996)