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AIIM State of the ECM Industry Survey

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Provides a few slides from our annual State of the ECM Industry survey and a link to download the full survey results (free)...

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AIIM State of the ECM Industry Survey

  1. 1. State of the ECM Industry March 2008 End User Survey
  2. 2. Following presentation contains a few slides from our annual “State of the Industry” survey For full survey results (FREE!) go to: http://www.aiim.org/industry-watch.asp and click on “2008 State of the ECM Industry”
  3. 3. Copyright 2008, AIIM Re-use of data and charts permitted with attribution
  4. 4. In which country are you located? 13% 8% 7% 53% 4% 16% US UK AUS CAN IRE ROW N=916
  5. 5. Approximately how many employees are there in your organization? 14% 24% 62% 1-100 101-1000 over 1,000 N=924
  6. 6. In which industry sector does your organization operate? 18% 28% 11% 5% 8% 5% 6% 10% 10% S&L Govt Banking Manufacturing Util, Oil & Gas Fed Govt Insurance N=930 Chem & Pharm Healthcare Other
  7. 7. Pick the choice that best describes your role within your organization: Line of business 5 % of total President or exec 4 RM 27 DM or imaging 16 IT 26 Other 21 N=862
  8. 8. On a scale of 1 (TERRIBLE) to 10 (excellent), please rate the overall effectiveness of your organization in managing, controlling and utilizing electronic information. % of total 1 2 2 5 3 13 4 15 5 19 6 20 7 15 8 7 9 3 10 1 N=862
  9. 9. Imagine that your organization is sued by a former customer or constituent and must produce all the organizational information related to that person. Approximately how long do you believe that would take? 11% 5% 28% 21% 36% <1 day <1 week <1 month 1-2 months >2 months N=647
  10. 10. How confident are you, that if challenged, your organization could demonstrate that your electronic information is accurate, accessible, and trustworthy? 7% 19% 19% 33% 23% very confident quite confident confident slightly confident N=652 not confident at all
  11. 11. When you consider document and records management technologies, what is the most significant business driver for your organization? 7%5% 7% 28% 7% 3% 12% 32% compliance leadership/comp adv improve efficiency risk mgmt/continuity better cust service reduce costs N=648 faster turn/responsiveness inc profits/better perf
  12. 12. This presentation contains a few slides from our annual “State of the Industry” survey For full survey results (FREE!) go to: http://www.aiim.org/industry-watch.asp and click on “2008 State of the ECM Industry”
  13. 13. Copyright 2008, AIIM Re-use of data and charts permitted with attribution

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