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Service-Oriented Project Management (SOPM)
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Consultant and author Jerry Manas shares his slide deck on Service-Oriented Project Management (SOPM), his framework for managing projects with a client-focused mindset. Visit Jerry's website at www.marengogroup.com.
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Service-Oriented Project Management (SOPM)
- 1. Service-Oriented Project Management (SOPM) Jerry Manas, PMP [email_address]
- 2. Despite standards, certifications, methodologies, and EPM systems, 75% of projects still fail . Are we delivering value?
- 3. “ Strive not to be a success, but rather to be of value.” - Albert Einstein
- 4. SOPM: A professional services approach to project management. A mindset toward value.
- 9. The SOPM Framework: Practical Simplicity
- 13. S=Causes change in same direction as the causing variable O=Causes change in opposite direction from the causing variable Understand the Whole System: Causal Loop Diagram
- 14. The Whole System: Causal Loop Diagram
- 16. Strategic Model Where? (end state) Why? What? How? (approach) How? (elaborated) Who? What? (specific) Problem/Need? Values/Synergy Expectations Client Vision Mission Goals Strategy Tactics Roles Objectives Relationships Client
- 19. Service Integration Matrix * Based on the integration model used at Disney Efficiency Show Courtesy Safety Process Elements Conducive Setting Team Behaviors
- 20. What might YOUR prioritized Service Quality Standards Look Like?
- 28. The Long-Term View “ Profit is the applause you get for taking care of your customers and creating a motivating environment for your people.” - Ken Blanchard, Leading at a Higher Level
- 29. SOPM: Making Project Management Part of a Service Culture
- 30. “ Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” - Peter Drucker “ The goal as a company is to have customer service that is not just the best, but legendary .” - Sam Walton