Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Customer Segment Thinking and feeling ...
Upcoming SlideShare
Loading in …5
×

Empathy Map Template v1

24,573 views

Published on

For use and adaptation in Empathy Mapping exercise. For more on the method and its variations, see businessmodelgeneration.com; http://www.gogamestorm.com/wiki/index.php?title=Empathy_Map and www.xplane.com

This work is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported License.

Published in: Design, Business, Technology
License: CC Attribution-ShareAlike License
no profile picture user

  • Login to see the comments

Show More

Empathy Map Template v1

  1. 1. Customer Segment Thinking and feeling What is important to the customer? What are his hopes, dreams, fears? Seeing Hearing What does the customer’s What influences environment look like? the customer? Pains Gains What obstacles or challenges What does he hope to acheive, does the customer have? and how might he measure success? This work is licensed under the Creative Commons Attribution-Share Alike 3.0 Unported License. To view a copy of this license, visit http://creativecommons.org/licenses/by-sa/3.0/ or send a letter to Creative Commons, 171 Second Street, Suite 300, San Francisco, California, 94105, USA.

×