COLLIDING WORLDS OFDESIGNERS AND DEVELOPERS     Jennifer Fraser & Francis Beaudet        GO Agile Tour, November 2012     ...
DEVELOPERS ARE FROM VULCANDESIGNERS ARE FROM WONDERLAND                              2
OVERVIEW!  Introduction!  Personality Types and Communication Styles!  7 Suggestions!  Questions and Your Thoughts        ...
ABOUT THE SPEAKERS:Jennifer FraserDirector of DesignMacadamianFrancis BeaudetInteraction DesignerMacadamian               ...
5
Design + Development                        6
7
8
9
Ottawa                6 designers                48 developers                                              YerevanSan Mat...
Ottawa                6 designers                48 developers                12 hour time difference                      ...
= a challenge(for both communication and collaboration)                                                                   ...
Greatest challenge?•  communication•  collaboration•  lack of a common language                                13
“Translation from art speak to technology andback again, very different personalities.”                    (source: Macadam...
PERSONALITY TYPES
MYERS BRIGGS               16
FOCUS & ENERGY(source: http://mashable.com/2012/08/13/what-type-of-social-media-personality-are-you-infographic/ )        ...
TAKE IN INFORMATION(source: http://mashable.com/2012/08/13/what-type-of-social-media-personality-are-you-infographic/ )   ...
MAKE DECISIONS(source: http://mashable.com/2012/08/13/what-type-of-social-media-personality-are-you-infographic/ )        ...
DEADLINES(source: http://mashable.com/2012/08/13/what-type-of-social-media-personality-are-you-infographic/ )             ...
MYERS BRIGGS               21
SPOCK & ALICE                22
SPOCK & ALICE Once you have eliminated the           Why, sometimes I’ve believed as many as siximpossible, whatever remai...
MYERS BRIGGS – SPOCK (ISTJ)                              24
MYERS BRIGGS – ALICE (ENFP)                              25
SPOCK & ALICE                26
PERSONALITY TYPES AND WORK STYLES•  Take in and present information in a   •  Take in and present information in a   step-...
COMMUNICATION TIPS SPOCK TO ALICE                                  (ISTJ TO ENFP)•  Invite them to a brainstorming session...
COMMUNICATION TIPS ALICE TO SPOCK                                   (ENFP TO ISTJ)•  Design the conversation you want to h...
COMMUNICATION TIPS                     30
GENERAL COMMUNICATION TIPS1.    Explain Yourself: Explain why you did it the way you did it; de-      mystify the process ...
7 SUGGESTIONS
7 suggestions                            33
1 respect                    34
trustrespect           35
36
37
Step away from your own pre-conceived notions.                                                  38
39
40
41
42
1 respect             43
2 dance to the same beat                                                  44
45
Project goals and requirements.                                   46
Project goals and requirements.Design goals for the project.                                   47
Project goals and requirements.Design goals for the project.Who we are building the product for, and why.                 ...
PERSONNA                                               Mar$n:&Aircra4&Maintenance&Technician&(AMT)&                       ...
USE SCENARIOS                                                                                     Mar$n:&Service#Check#(Ro...
1 respect2 dance to the same beat                            51
3 communicate                            52
3 communicate often and early                                                            53
3 communicate often and early                                                            54
Less is not more… in this case                                    55
56
Daily scrum calls.                      57
Less than 15 minutes in length.3 questions:What did you do yesterday?What are you doing today?Is there anything blocking y...
59
60
61
Less than 15 minutes in length.3 questions:What did you do yesterday?What are you doing today?Is there anything blocking y...
63
3 communicate often and early                                                            64
3 communicate often and early                                                            65
66
Idea.         67
68
You are going to need to change      80% of your first idea.                                    69
1 respect2 dance to the same beat3 communicate                            70
4 think global                        71
think global…even at the expense of local                                   72
73
Ottawa                6 designers                48 developers                                              YerevanSan Mat...
75
Ottawa                6 designers                48 developers                                              YerevanSan Mat...
77
Ottawa 5:00pm   =   Yerevan 2:00am                                        78
Ottawa 1:00am   =   Yerevan 10:00am                                         79
80
1 respect2 dance to the same beat3 communicate4 think global                            81
5 show me yours…                                  82
83
84
Demo   Demo   Demo                        85
1 respect2 dance to the same beat3 communicate4 think global5 show me yours                            86
6 sh*t happens                              87
88
Change = Bad                89
Model and sketch by: Christian Kliegel                                          90
91
92
93
You are going to need to change      80% of your first idea.                                    94
Things are going to change.                               95
1 respect2 dance to the same beat3 communicate4 think global5 show me yours6 sh*t happens                            96
7 lather, rinse, repeat.                                                  97
1 respect2 dance to the same beat3 communicate4 think global5 show me yours…6 sh*t happens7 lather, rinse, repeat         ...
Lather, rinse, and repeat.                              99
1 respect2 dance to the same beat3 communicate4 think global5 show me yours…6 sh*t happens7 lather, rinse, repeat         ...
Ottawa                6 designers                48 developers                                              YerevanSan Mat...
SPOCK & ALICE                102
“…collaboration makes the whole better than thesum of the parts.”                     (source: Macadamian Employee Survey)...
THANK YOU!             104
CONTACT US                Questions?                Thoughts?                Stories to share?Jennifer Fraser             ...
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Colliding Worlds of Designers and Developers

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Colliding Worlds of Designers and Developers

  1. 1. COLLIDING WORLDS OFDESIGNERS AND DEVELOPERS Jennifer Fraser & Francis Beaudet GO Agile Tour, November 2012 1
  2. 2. DEVELOPERS ARE FROM VULCANDESIGNERS ARE FROM WONDERLAND 2
  3. 3. OVERVIEW!  Introduction!  Personality Types and Communication Styles!  7 Suggestions!  Questions and Your Thoughts 3
  4. 4. ABOUT THE SPEAKERS:Jennifer FraserDirector of DesignMacadamianFrancis BeaudetInteraction DesignerMacadamian 4
  5. 5. 5
  6. 6. Design + Development 6
  7. 7. 7
  8. 8. 8
  9. 9. 9
  10. 10. Ottawa 6 designers 48 developers YerevanSan Mateo 1 designer4 designers 42 developers Cluj2 developers 0 designers 12 developers 10
  11. 11. Ottawa 6 designers 48 developers 12 hour time difference YerevanSan Mateo 1 designer4 designers 42 developers Cluj2 developers 0 designers 12 developers 11
  12. 12. = a challenge(for both communication and collaboration) 12
  13. 13. Greatest challenge?•  communication•  collaboration•  lack of a common language 13
  14. 14. “Translation from art speak to technology andback again, very different personalities.” (source: Macadamian Employee Survey) 14
  15. 15. PERSONALITY TYPES
  16. 16. MYERS BRIGGS 16
  17. 17. FOCUS & ENERGY(source: http://mashable.com/2012/08/13/what-type-of-social-media-personality-are-you-infographic/ ) 17
  18. 18. TAKE IN INFORMATION(source: http://mashable.com/2012/08/13/what-type-of-social-media-personality-are-you-infographic/ ) 18
  19. 19. MAKE DECISIONS(source: http://mashable.com/2012/08/13/what-type-of-social-media-personality-are-you-infographic/ ) 19
  20. 20. DEADLINES(source: http://mashable.com/2012/08/13/what-type-of-social-media-personality-are-you-infographic/ ) 20
  21. 21. MYERS BRIGGS 21
  22. 22. SPOCK & ALICE 22
  23. 23. SPOCK & ALICE Once you have eliminated the Why, sometimes I’ve believed as many as siximpossible, whatever remains, however impossible things before breakfast.” improbable, must be the truth... 23
  24. 24. MYERS BRIGGS – SPOCK (ISTJ) 24
  25. 25. MYERS BRIGGS – ALICE (ENFP) 25
  26. 26. SPOCK & ALICE 26
  27. 27. PERSONALITY TYPES AND WORK STYLES•  Take in and present information in a •  Take in and present information in a step-by-step way big picture way•  Make decisions by stepping back •  Make decisions by stepping into from the situation and taking an the situation and taking an objective view empathetic view•  Devote their energy to tasks that •  Get energy from seeing potential they see as important to fulfilling in things, but their interest wanes a goal, but resist putting energy when the “routine” takes over, or if into those for which they cant see a new, more interesting project a practical application comes along•  Meticulous in attention to details •  Determines the values for each and examine things closely to solution in terms of how it ensure that they are correct contributes to the overall whole•  Excels at handling logical problems •  Easily handles and excels in in an orderly way ambiguous situations 27
  28. 28. COMMUNICATION TIPS SPOCK TO ALICE (ISTJ TO ENFP)•  Invite them to a brainstorming session to explore other options.•  Frame the conversation within the context of user’s goals.•  Include qualitative and emotive details in the conversation.•  Show how the specific pieces relate to the overall whole. •  Show differing examples of a similar pattern on the target platform.•  If words aren’t working, try showing them a prototype or invite them to your desk to talk about it in-person. 28
  29. 29. COMMUNICATION TIPS ALICE TO SPOCK (ENFP TO ISTJ)•  Design the conversation you want to have so that it happens in a structured way.•  Frame the conversation within the context of the project requirements.•  Provide backing research or data.•  Show how the larger pieces break down into the details. •  Show examples of a similar pattern on the target platform.•  If pictures or trying to talk to them about it isn’t working, try words. 29
  30. 30. COMMUNICATION TIPS 30
  31. 31. GENERAL COMMUNICATION TIPS1.  Explain Yourself: Explain why you did it the way you did it; de- mystify the process 2.  Ask questions: What is the issue? Are there other options? What are the trade-offs?3.  Listen: After you ask your question, be quiet and listen; too often we are too busy trying to make sure that we are heard that we forget to listen.4.  Look at it from their perspective: What pressures do they have? What options do they have?5.  Don’t take it personally: Criticism about the project or an idea is not a criticism of you.6.  Assume best intentions: We are all working to deliver the best product for the client. 31
  32. 32. 7 SUGGESTIONS
  33. 33. 7 suggestions 33
  34. 34. 1 respect 34
  35. 35. trustrespect 35
  36. 36. 36
  37. 37. 37
  38. 38. Step away from your own pre-conceived notions. 38
  39. 39. 39
  40. 40. 40
  41. 41. 41
  42. 42. 42
  43. 43. 1 respect 43
  44. 44. 2 dance to the same beat 44
  45. 45. 45
  46. 46. Project goals and requirements. 46
  47. 47. Project goals and requirements.Design goals for the project. 47
  48. 48. Project goals and requirements.Design goals for the project.Who we are building the product for, and why. 48
  49. 49. PERSONNA Mar$n:&Aircra4&Maintenance&Technician&(AMT)& My#job#is#to#perform#all#the#necessary#checks,#and#fix#any# problems,#before#I#sign#off#that#the#aircra<#is#safe#to#fly.”# Who#is#MarFn?# CharacterisFcs# 45#years#old# !  ‘Gun&slinger’&of&technicians;&either&firefigh$ng& Licensed#CAT3B# problems&or&performing&checks&so&aircra4&can&get& [Note:#CAT3A#refers#to#Avionics#Technician]# back&in&the&air&as&quickly&as&possible& 10#years#of#experience#in#aircraA#maintenance# !  ProcessEoriented;&will&always&follow&procedure&and&if& he&doesn’t&know&the&procedure,&he&will&look&it&up&Goals# !  Mar$n&uses&paper&checklist&and&make&notes&on&paper& while&performing&maintenance&on&the&aircra4.&&•  Safety&of&the&aircra4&and&its&passengers&are&of&MOST& !  Must&be&ready&to&perform&service&checks,&turn&checks& importance& and&adEhoc&checks&at&any&point&during&his&shi4&•  Try&to&minimize&the&$me&the&aircra4&is&on&the&ground;& this&means&working&with&&his&colleagues,&supervisor,&& Skills#and#Knowledge# Maintenance&Control&and&others&to&get&the&job&done& !  Very&experienced;&has&been&through&trade&program,&MoFvaFons# and&has&a&number&of&years&of&experience& !  Not&overly&comfortable&with&technology;&his&main& tools&are&a&pen,&radio&and/or&cell&phone&•  Mar$n&has&a&legal&responsibility&to&ensure&the&aircra4& !  Focused&but&curious&& is&safe&to&fly;&this&is&his&primary&mo$va$on& !  ProblemEsolver&•  Also&feels&the&pressure&to&prevent&delays&so&the&aircra4& can&get&back&in&the&air&(on&$me)& What#is#his#context?# !  Mar$n&goes&from&gate&to&gate,&troubleshoo$ng& problems&or&performing&the&necessary&checks.&When& it&is&busy,&he&has&limited&or&no&access&to&a&computer& un$l&the&end&of&his&shi4.&& !  On&a&good&day,&Mar$n&can&be&found&in&the&lounge& with&other&technicians&playing&euchre&or&reading&the& paper.&& 49
  50. 50. USE SCENARIOS Mar$n:&Service#Check#(RouAne)& I#am#hoping#for#a#rouAne#service#check;# this#plane#needs#to#be#in#the#air#in#6#hours. # Use#Scenario#1a# Tasks#(conFnued)# MarFn s# supervisor# has# assigned# him# Gates# 135.# He# Collect#necessary#tools/papers# noFces# that# tail# #215# that# just# came# in# at# Gate# 2# is# due# !  Ensure&he&has&his&tablet&and/or&cell&phone& for#a#service#check.#Since#the#next#flight#for#this#aircraA#is# !  Collects&parts&&&tools,&gets&in&his&truck&and&heads&to& not# for# another# 6# hours,# # he# collects# his# tools# and# gets# the&aircra4.& ready#to#perform#a#233#hour#service#check.## Perform#Check# # !  He&heads&directly&to&the&cockpit&and&checks&the&log&Context#of#Use# book&for&any&new&faults&documented&by&the&pilot& during&flight& Mar$n& is& just& star$ng& his& shi4& and& checking& the& tail& !  Using&his&tablet,&Mar$n&pulls&up&the&service&check& numbers&that&have&just&arrived&or&are&about&to&arrive&at&his& job&card&for&this&aircra4&&and&begins&following&the& assigned& gates.& He& discovers& that& tail& #215& is& due& for& a& electronic&checklist&and&performs&the&required& service& check.& Mar$n& collects& his& tools& and& necessary& checks/tasks& papers&and&leaves&the&Line&Maintenance&Office&to&head&to& !  Checks&off&items&as&he&completes&them& the&gate.& !  Enters&notes&into&the&system&as&necessary& !  Because&a&service&check&is&fairly&extensive,&Mar$n&Tasks# con$nues&performing&the&check&for&approx.&2E3& hours.&&Review#assignments# Note:#this&scenario&splits&into&two&decision&points:&a)& !  Using&his&tablet,&Mar$n&iden$fies&tail&#s&coming&in&on& rou$ne&(see&below),&and&b)&nonErou$ne&(see&next&slide)& the&gates&assigned&to&him&and&reviews&the&ETAs&for& each& A)#In#case#of#RouFne#Check# !  Searches&for&tail&#s&in&the&system&to&find&out&whether& !  Mar$n&completes&the&service&check&without&finding& they&have&service&checks&due& any&issues&or&faults.& !  He&iden$fies&one&that&just&came&in&Ensure&he&has&his& !  Reviewing&the&checklist&on&his&tablet,&he&ensures& tablet&and/or&cell&phone& everything&has&been&completed&and&marks&it&as& complete.& 50
  51. 51. 1 respect2 dance to the same beat 51
  52. 52. 3 communicate 52
  53. 53. 3 communicate often and early 53
  54. 54. 3 communicate often and early 54
  55. 55. Less is not more… in this case 55
  56. 56. 56
  57. 57. Daily scrum calls. 57
  58. 58. Less than 15 minutes in length.3 questions:What did you do yesterday?What are you doing today?Is there anything blocking you? 58
  59. 59. 59
  60. 60. 60
  61. 61. 61
  62. 62. Less than 15 minutes in length.3 questions:What did you do yesterday?What are you doing today?Is there anything blocking you? 62
  63. 63. 63
  64. 64. 3 communicate often and early 64
  65. 65. 3 communicate often and early 65
  66. 66. 66
  67. 67. Idea. 67
  68. 68. 68
  69. 69. You are going to need to change 80% of your first idea. 69
  70. 70. 1 respect2 dance to the same beat3 communicate 70
  71. 71. 4 think global 71
  72. 72. think global…even at the expense of local 72
  73. 73. 73
  74. 74. Ottawa 6 designers 48 developers YerevanSan Mateo 1 designer4 designers 42 developers Cluj2 developers 0 designers 12 developers 74
  75. 75. 75
  76. 76. Ottawa 6 designers 48 developers YerevanSan Mateo 1 designer4 designers 42 developers Cluj2 developers 0 designers 12 developers 76
  77. 77. 77
  78. 78. Ottawa 5:00pm = Yerevan 2:00am 78
  79. 79. Ottawa 1:00am = Yerevan 10:00am 79
  80. 80. 80
  81. 81. 1 respect2 dance to the same beat3 communicate4 think global 81
  82. 82. 5 show me yours… 82
  83. 83. 83
  84. 84. 84
  85. 85. Demo Demo Demo 85
  86. 86. 1 respect2 dance to the same beat3 communicate4 think global5 show me yours 86
  87. 87. 6 sh*t happens 87
  88. 88. 88
  89. 89. Change = Bad 89
  90. 90. Model and sketch by: Christian Kliegel 90
  91. 91. 91
  92. 92. 92
  93. 93. 93
  94. 94. You are going to need to change 80% of your first idea. 94
  95. 95. Things are going to change. 95
  96. 96. 1 respect2 dance to the same beat3 communicate4 think global5 show me yours6 sh*t happens 96
  97. 97. 7 lather, rinse, repeat. 97
  98. 98. 1 respect2 dance to the same beat3 communicate4 think global5 show me yours…6 sh*t happens7 lather, rinse, repeat 98
  99. 99. Lather, rinse, and repeat. 99
  100. 100. 1 respect2 dance to the same beat3 communicate4 think global5 show me yours…6 sh*t happens7 lather, rinse, repeat 100
  101. 101. Ottawa 6 designers 48 developers YerevanSan Mateo 1 designer4 designers 42 developers Cluj2 developers 0 designers 12 developers 101
  102. 102. SPOCK & ALICE 102
  103. 103. “…collaboration makes the whole better than thesum of the parts.” (source: Macadamian Employee Survey) 103
  104. 104. THANK YOU! 104
  105. 105. CONTACT US Questions? Thoughts? Stories to share?Jennifer Fraser Francis BeaudetDirector of Design Interaction Designerjennifer.fraser@macadamian.com francis@macadamian.com
 105

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