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NoVA UX Meetup
Usability Testing
Workshop
Will King
king@addthis
@aphizeonado
PM/UX Researcher for AddThis
Why User Test?
You don’t want this
So this can happen...
Writing Tasks
Writing Test Questions
Consider Goals
Figure these out
Where do I start?
(I know I’m lazy…)
User Onboarding
Navigation
Purchase process
Here are some tips...
Provide brief context
Speak their language
Be specific
Don’t micromanage
Don’t ask leading questions
Things to Remember…
1. Provide Brief Context
2. Speak Their Language
3. Be Specific
4. Don’t Micromanage
5. Don’t Ask Lead...
How it feels to watch a user test
your product for the first time...
How should I act?
(I know I’m lazy…)
Keep it casual
Take brief notes
How do I analyze results?
(I know I’m lazy…)
Close but no cigar
Task Fail
Things to Remember…
1. Keep It Casual
2. Observe
3. Take Brief Notes
4. Score Considering
Confidence
NoVA UX User Testing Workshop July 2015 - Will King
NoVA UX User Testing Workshop July 2015 - Will King
NoVA UX User Testing Workshop July 2015 - Will King
NoVA UX User Testing Workshop July 2015 - Will King
NoVA UX User Testing Workshop July 2015 - Will King
NoVA UX User Testing Workshop July 2015 - Will King
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NoVA UX User Testing Workshop July 2015 - Will King

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Summary

User testing is something we all know we should do with our products or websites, but we seldom do because of perceptions of expensive time/financial commitments or that it is difficult to do. The reality couldn't be further from the truth! Join us for our testing workshop and learn user testing best practices and get hands on experience testing your own/your company's website, app, product. We encourage you to have a website or app you want to test ready when you arrive. We'll be pairing into small groups and giving everyone chances to moderate and test.

About Will King

Will works as a product manager and user researcher for AddThis and he also co-organizes NoVA UX. He's conducted user research for Fortune 500 companies, start-ups, government agencies, and most proudly, for AddThis. His educational background is in cognitive psychology, so watch out, he might psycho-analyze you if you're not careful ;). Will enjoys watching/reading sci-fi, bushwhacking, and the occasional RPG.

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NoVA UX User Testing Workshop July 2015 - Will King

  1. 1. NoVA UX Meetup Usability Testing Workshop Will King king@addthis @aphizeonado PM/UX Researcher for AddThis
  2. 2. Why User Test?
  3. 3. You don’t want this
  4. 4. So this can happen...
  5. 5. Writing Tasks Writing Test Questions
  6. 6. Consider Goals Figure these out
  7. 7. Where do I start? (I know I’m lazy…)
  8. 8. User Onboarding
  9. 9. Navigation
  10. 10. Purchase process
  11. 11. Here are some tips...
  12. 12. Provide brief context
  13. 13. Speak their language
  14. 14. Be specific
  15. 15. Don’t micromanage
  16. 16. Don’t ask leading questions
  17. 17. Things to Remember… 1. Provide Brief Context 2. Speak Their Language 3. Be Specific 4. Don’t Micromanage 5. Don’t Ask Leading Q.
  18. 18. How it feels to watch a user test your product for the first time...
  19. 19. How should I act? (I know I’m lazy…)
  20. 20. Keep it casual
  21. 21. Take brief notes
  22. 22. How do I analyze results? (I know I’m lazy…)
  23. 23. Close but no cigar
  24. 24. Task Fail
  25. 25. Things to Remember… 1. Keep It Casual 2. Observe 3. Take Brief Notes 4. Score Considering Confidence

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