This short article lsits a set of business management controls required to manage better a 21st century organization as well as a list of resources that contain more details on all these management controls
enterprises better in
John KYRIAZOGLOU, CICA, B.A (Hon.)
Managing enterprises better in the 21st
By John Kyriazoglou
According to various sources1
‘management control’ is a management function aimed at
achieving defined goals within an established timetable, and usually understood to have three
(1) Setting standards,
(2) Measuring actual performance, and
(3) Taking corrective action.
In practical business terms, management controls, in a private company or public organizational
environment, are used daily by managers and employees to accomplish the identified objectives
of an organization (private company, public organization, or business entity, called ‘enterprise’
in this article).
Simply put, management controls are the operational methods that enable work to proceed as
Management is responsible for establishing and maintaining the business management control
environment. Auditors play a role in a system of internal controls by performing evaluations and
making recommendations for improved controls. Furthermore, every employee plays a role in
either strengthening or weakening the specific company’s internal business management control
system. Therefore, all employees need to be aware of the concept and purpose of internal
business management controls.
How many, of these business management controls, however, does an enterprise need?
2. List of business management controls
An indicative list of business management controls required to operate a business organization
more effectively and efficiently include:
1. Business Management Controls Framework
2. Business Management Controls System Manual
3. Charters for the board of directors, for corporate committees (Audit, Risk, Benefits and
Personnel, Information Technology, Financial Issues, and Business Continuity, etc.)
4. Development and implementation of corporate policies (for Financial Accounting, Customer
Relations, Fraud and Theft, Community Relations, Health and Safety, and Environment
Management, for Performance Management, Internal Audit, Risk Management, Business
Continuity, Compliance, IT Sales, Production, Supply Chain, Logistics, Warehouse Control, etc.)
5. Departmental Terms of Reference
6. Corporate Policies and Procedures Manual
7. Files, Documents and Records Management Procedures
8. Confidential Information Release Procedures
9. Management Reporting Procedures
10. Asset Protection Procedures
11. Legal Procedures (for the operation of the organization as a legal entity)
12. Administrative office controls including Physical Security Controls, Mail Controls, EDI
Controls, Facsimile Transmission Controls, daily activities controls, Forms Register, etc.
13. Human resource management controls including: Human Rights Policy, Benefits and
Personnel Committee, Job Descriptions, Employee Management Policies and Procedures
Handbook , HR Hiring and Dismissal System, etc.
14. Segregation of Duties controls
15. Rick and Compliance controls including Risk Management Action Plan,
Risk Register, Risk Evaluation Methodology, Compliance Program, Compliance Action Plan,
16. Business Strategic Plan
17. Financial Management Responsibility Controls
18. Financial Policies and Procedures Manual
19. Budget controls)
20. Financial Performance Controls
21. Customers Sales and Production Controls
22. Purchasing Management Controls
23. Production Operations Policies and Procedures Manual
24. Warehouse Management Controls
25. Project Management Controls
26. Manufacturing/Services Management Controls
27. Standardization Controls
28. Production Performance Controls
29. IT Governance Controls (IT Management Responsibility Controls, Information Technology
(IT) Policy, IT Asset Controls, IT Governance Standards, Policies and Procedures, IT Strategic
Controls, IT Security Controls, etc.)
30. Business Data Management Controls
A system of effective business management controls is fundamental to the safe and sound
management of all types and sizes of enterprises.
Effective internal controls help companies and organizations protect and enhance shareholders’
value and reduce the possibility of unexpected losses or damage to their reputation.
Proper understanding and implementation of the designed and implemented business
management controls will ensure better management and oversight to avoid any strategic and
operational weaknesses that could result in fraud, waste, abuse, or mismanagement.
4. End Notes
1. For more details, see:
5. Further resources
For more details on business management controls in all enterprise functions, see the books
authored by John Kyriazoglou and published as indicated below:
1. Book ‘IT Strategic & Operational Controls’, 2010, IT Governance, U.K.
2. Book ‘Business Management Controls: A Guide’, 2012, IT Governance U.K.
3. Book ‘Business Management Controls: Toolkit’, 2012, IT Governance U.K.
4. Book ‘IT-Business Alignment’ (Parts 1 & 2), 2012, bookboon.com.
5. Book ‘How to improve your company’s performance’, 2013, bookboon.com.
6. Book ‘How to Improve Your Production’ (Parts 1 & 2), 2013, bookboon.com.
7. Book ‘Managing your SME more effectively’ (Parts 1 & 2), 2013, bookboon.com.
8. Book ‘How to Improve Your Workplace Wellness’, 2015, bookboon.com.
9. Book ‘DATA PROTECTION AND PRIVACY MANAGEMENT SYSTEM’
(DATA PROTECTION AND PRIVACY GUIDE – VOL I), Publisher: bookboon.com. 2017.
10. Book ‘DP&P STRATEGIES, POLICIES AND PLANS’
(DATA PROTECTION AND PRIVACY GUIDE – VOL II), Publisher: bookboon.com. 2017.
11. Book ‘DATA PROTECTION IMPACT ASSESSMENT’
(DATA PROTECTION AND PRIVACY GUIDE – VOL III), Publisher: bookboon.com. 2017.
12. Book ‘DATA PROTECTION SPECIALIZED CONTROLS’
(DATA PROTECTION AND PRIVACY GUIDE – VOL IV), Publisher: bookboon.com. 2017.
13. Book ‘SECURITY AND DATA PRIVACY AUDIT QUESTIONNAIRES’
(DATA PROTECTION AND PRIVACY GUIDE – VOL V), Publisher: bookboon.com. 2017.