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"Maybe My Friend Can Help" Implementing a Roaming Peer-to-Peer Reference Service Model

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By Abby Moore and Beth Martin, Atkins Library, University of North Carolina Charlotte

Presented on March 18, 2015 for the Trends in Research Assistance portion of the NCLA-RASS Conference Series--Trends in Reference 2015.

Published in: Education
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"Maybe My Friend Can Help" Implementing a Roaming Peer-to-Peer Reference Service Model

  1. 1. Maybe My Friend Can Help: A Roaming Peer-to-Peer Service Model at UNC Charlotte’s Atkins Library
  2. 2. Presenters: Beth Martin Head of Access Services Abby Moore Education Librarian 2
  3. 3. Planning the Program 3
  4. 4. Implementation Tools • iPads • Barcode readers • Survey instruments • Chat service • Access Services • Printing/Scanning • Directions Initial training 4
  5. 5. Implementation Continued ● Research Services ● Customer Service ● Chat Services • Staffing • Culture Training 2 Concerns 5
  6. 6. Beta Test 6
  7. 7. Beta Test Continued 7
  8. 8. Next Steps • Hiring Student Associates • Research Training • Marketing • Program and Training evaluations • Soft 2015 summer rollout • Fall 2015 official rollout 8
  9. 9. Contact Information Abby Moore amoor164@uncc.edu Beth Martin sarmarti@uncc.edu 9

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