How to Use Social for IT Project Management

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Jive's Gia Lyons and Thomas Reuters' Ellen Anderson did a deep dive on how a social intranet can enable employees to easily collaborate and deliver quality work—to boost performance.

In this presentation, Ellen Anderson shares how her team uses a social intranet for IT project management and to address obstacles to high performance (including lack of collaboration and ability to share). Learn how Ellen drives projects forward with Thomson Reuters' intranet.

Learn more at http://bit.ly/1aTo6Vq

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How to Use Social for IT Project Management

  1. 1. How to Use Social for IT Project Management Event 2 of 4 in Social Intranet Summer Series
  2. 2. Today’s Speakers © Jive confidential2 Ellen Anderson IT Program Director Thomson Reuters Gia Lyons Director, Product Marketing Jive Software
  3. 3. QUICK REFRESHER © Jive confidential3
  4. 4. A social intranet should address three critical areas.
  5. 5. Official info & comms Finding info & experts Getting work done
  6. 6. Official info & comms Finding info & experts Getting work done To drive Strategic Alignment Innovation Productivity
  7. 7. Official info & comms Finding info & experts Getting work done Strategic Alignment Innovation Productivity
  8. 8. Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Strategic Alignment Innovation Productivity mobile access reach & sentiment KPI metrics executive dashboard
  9. 9. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ Strategic Alignment Innovation Productivity mobile access activity tracking recommendations personalized search mobile access reach & sentiment KPI metrics executive dashboard
  10. 10. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ Strategic Alignment Innovation Productivity mobile access actions decisions context mobile access activity tracking recommendations personalized search mobile access reach & sentiment KPI metrics executive dashboard
  11. 11. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ Strategic Alignment Innovation Productivity mobile access actions decisions context mobile access activity tracking recommendations personalized search mobile access reach & sentiment KPI metrics executive dashboard All connected in a single system of collaboration and communication.
  12. 12. Ask an expert for help Reuse existing documents Solicit input on decisions Learn a new skill Learn a new job Solicit ideas Improve an idea Staff a project Official info & comms Finding info & experts Getting work done Intranet (SharePoint) Wikis Email cascades Town halls All-hands calls Printed publications Department meetings LMS HRIS HR/IT info Exec comms Company- wide comms Divisional comms Onboarding Managing talent Product certification Email Phone calls Conf rooms Web mtgs Chat messaging Wikis MS Office Google Docs SharePoint Dropbox Basecamp CRM, ERP Develop products Develop campaigns Update websites Plan events Launch products Create client presos Write proposals Manage client projects Resolve customer issues Corp directory Shared drives/CMS Communities of practice Yammer Chatter IBM Connections Email LinkedIn Google Google+ Strategic Alignment Innovation Productivity mobile access actions decisions context mobile access activity tracking recommendations personalized search mobile access reach & sentiment KPI metrics executive dashboard Let’s focus on this now.
  13. 13. REUTERS/Firstname Lastname ELLEN ANDERSON SR PROGRAM MANAGER, MIS - ENABLING TECHNOLOGY Thomson Reuters
  14. 14. 14 Ellen Anderson • Sr Program Manager, MIS - Enabling Technologies • Joined West in 1994 • Worked in many roles at Thomson Reuters from data center to development to program offices • ellen.anderson@thomsonreuters.com
  15. 15. 15 KEY STATS 60,000 employees in 100 countries Listed on the NYSE and TSX – symbol TRI 2012 Revenue – $12.9 billion Who are we? The worldThe world’s leading source of intelligent information’s leading source of intelligent information for businesses and professionalsfor businesses and professionals
  16. 16. 16 Who we serve
  17. 17. 17 About program management • Program governance - business units - departments - programs • Tools to manage projects and programs - project schedules - file sharing sites - financial tracking
  18. 18. 18 Common problems • Too many emails - lost and disconnected • Information ‘filed’ - disconnected without context of discussions, questions and conversions - disparate site from company news and information - static and rotting - permission maintenance • Geographically dispersed team • Meetings, meetings, and more meeting
  19. 19. 19 What we wanted • Fewer meetings • Easier to find people who can help • Less playing monkey in the middle • Easier to find information we can learn from, or reuse – reduce duplication • Faster way to get a project team up and running, and new team members • Higher quality project deliverables – higher customer satisfaction
  20. 20. 20 New way to run projects The Hub - Our social intranet
  21. 21. 21 Our social intranet • 1 million daily page views • 65k employees + contractors working together on The Hub • Rapid adoption and engagement • A tool to approach projects in the manner that we work
  22. 22. 22 How we changed • Leveraged the wild adoption of The Hub • Knew it could be better: walk the talk • Asked every team member to use The Hub for project communication - documents, discussions, questions, changes, anything • Brought back stragglers • Used the outlook and office connectors • Change! Lead!
  23. 23. 23 lessons learned in changing behavior • Keep at it • Encourage one another • Watch for non-responsiveness, give a nudge • Watch for rogue emails, bring it back in • Use widgets on pages, such as watch a tag to highlight project hot spots • Be thoughtful about categories and tags
  24. 24. 24 What it looks like • Many projects belong to a group • Not all projects look alike • Use @ mentions • Use email reply to post • Post schedules as images • Use questions and answered option • Use mobile module • Use outlook / office connector • Go live discussion threads
  25. 25. 25 Many projects to a group
  26. 26. 26 Comment on Document Approximation of actual implementation
  27. 27. 27 edit in document Deborah VroomStacey Pattens Jeffrey Dublay Jeffrey Dublay
  28. 28. 28 What We experienced • Less meetings • Documentation with improved meaning • More connected team • More engaged team • More experts • Improved stakeholder engagement • New team members get up to speed faster • Better delivery
  29. 29. 29 What next • Sharing how to use The Hub for projects • Sharing how to use connectors, apps, mobile, etc • Working with project managers at Thomson Reuters to change, collaborate, stop just stuffing documents for storage
  30. 30. 30 What else • Be serious about it • Project management requires collaboration • Project managers need to lead • Project managers need to change
  31. 31. 31 Questions... • ellen.anderson@thomsonreuters.com

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