Dave everett


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Dave everett

  1. 1.
  2. 2. Real Time Utility Monitoring Case Study, RM & Customer Experiences<br />Dave Everett<br />Commercial Manager Indirect Purchasing<br />RM Education. <br />
  3. 3. Agenda.<br />The journey of choice<br />Goals and measurement to success<br />Lessons Learned & Suggestions<br />Questions and answers.<br />
  4. 4. The Journey of Choice – Why real time?<br />No change – Using only Half hourly information from our meters on a month + 1 basis<br />Smart meters – Day + 1 information from a Smart meter roll out<br />Real Time – Live (5 Minute) information from all pulse capable utility meters, Smart or otherwise<br />Wired/Wireless – The high cost of cabling alone made our decision<br />
  5. 5. How detailed should we be?<br />Our choices:<br />Fiscal Meters – No need to install new meters allowed top level view of building use<br />Sub Metering – Great idea but planning is key<br />Ensure your electrical and pipework schematics are up to date. <br />Overlay on a each building on a floorplan, know what your metering<br />Do the same for Gas and Water<br />
  6. 6. Goals and Measuring Success<br />Even with a month +1 data we could set a goal and achieve it<br />But time erodes and old habits die hard<br />Human Psychology – Most of us like to compete in some way<br />Building Vs Building <br />This month Vs last month<br />Performance to target<br />Make it clear and make it simple – You’re able to interpret the<br />detailed information, someone seeing it for the first time may not<br />
  7. 7. Building Gas use before and after.<br />
  8. 8. Building Gas use before and after – early morning use corrected.<br />
  9. 9. Goals and Measuring Success – Real Time Motivates<br />Previous graph is most powerful the same day the problem is solved<br />The more you see progress the more supportive your end users<br />It’s not just about the users, it’s about us as well.<br />Show live progress to targets<br />Focus our activity where it’s needed most<br />Alert us when things go wrong, not when they are reported<br />Give us the information we need on demand, not tomorrow<br />Challenge the apathy, look at the graph in 2 slides time<br />
  10. 10. Water leak – Alert given and problem solved next day.<br />
  11. 11. “No leaks here – our water bills been the same for years…..”<br />
  12. 12. MI Data.<br />Lessons learned & Suggestions<br />Senior Sponsor Buy-in is invaluable<br />Whilst room/floor level monitoring is ideal you can do a lot without it<br />Create a rolling fund whereby 25%-50% of the savings are re-invested<br />Continuous programme of improvement (don’t let it stall)<br />Don’t ignore the other Utilities (Gas, Water, Fuel Oil, Diesel)<br />Communicate with your audience in different ways, simple & engaging<br />As changing behaviour can bring savings and advocates<br />Network with your peers, share information and experiences<br />
  13. 13. Thank you for listening.<br />For further information or a copy of this powerpoint please contact Dave Everett on 01235 854779 or email deverett@rm.com<br />