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Enhancing Business Performance


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Enhancing business performance: the role of technology in developing skills and knowledge.

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Enhancing Business Performance

  1. 1. 21/02/2011| | Slide 1<br />Business and Community Engagement<br />Productive Knowledge and Learning Partnerships<br />Simon WhittemoreJISC InnovationEnhancing Business Performance: the Role of Technology in Developing Skills and Knowledgee-Science Centre, Edinburgh 21 February 2011<br /><br />
  2. 2. 21/02/2011|Slide 2<br />Context: why do we need JISC in UK education?<br />Climate of change in the sector: agile institutions, responsive to changing expectations, e.g. the student as ‘customer’, diverse learners and partners<br />Knowledge & information management: visionary and innovative use of ICT– business intelligence<br />Flexibility and efficiency - best practice in supporting and managing research and teaching and learning<br />Increased global competition in higher education<br />Changes in the economic environment <br />Need to balance increased competition between institutions<br />With the value that is brought by collaboration in the right areas<br />
  3. 3. Challenges in Creating productive Knowledge & Learning Partnerships<br />The ‘Language’ barrier<br />Academic culture v business culture<br />Accreditation v performance enhancement<br />Publications v sales...<br />Climate of cuts<br />Strategic choices<br />Stretched resources<br />Customer/partner expectations<br />Organisational and operational coherence<br />Relationship/contact retention, Data silos<br />Unclear processes and internal communications<br />Departmental silos and lack of cross-institutional intelligence<br />21/02/2011 | slide 3<br />
  4. 4. Opportunities<br />The Education ‘offer’<br />CPD training demand and income (HE) growing (HE-BCI Survey 2008-09)<br />Joint course/module development between business and HE/FE<br />Role of professional bodies<br />Distance/online learning<br />The Knowledge ‘offer’<br />Collaborative research<br />Consultancy<br />Evaluation, valuation<br />Performance improvement<br />Innovation capability<br />E-business<br />21/02/2011| slide 4<br />
  5. 5. 21/02/2011| slide 5<br />What we mean by Business and Community Engagement (BCE)?<br />Strategic management of relationships with external partners and clients, and of the associated services<br />What?<br />KNOWLEDGE TRANSFER/ EXCHANGE (KE); EMPLOYER ENGAGEMENT (EE) PUBLIC/ COMMUNITY ENGAGEMENT (PE); LIFELONG LEARNING (LL)<br />Institutional Strategic Areas (4):<br />CPD, workforce devt. (EE); Consultancy, collaborative research (KE) Public lectures/events/festivals (PE); Community-based learning (LL)<br />Services (e.g.):<br />Highly/multi-skilled, versatile workforce; innovative, sustainable business economy; cohesive, inclusive society;and efficient, dynamic, sustainable institutions…..<br />Benefits:<br />
  6. 6. Embedding Business and Community Engagement infoKit<br />21/02/2011| slide 6<br />
  7. 7. 21/02/2011| slide 7<br />Business and Community Engagement – Enabling effective interaction<br />BCE PRACTITIONERSRelationship and Service Management<br />External access to knowledge and expertise resources<br />Internal<br />Effective processes +Interoperable systems (e.g. CRM); <br />BUSINESS & COMMUNITYDEMANDProblem/need or opportunity<br />HE/FE KNOWLEDGE <br />& EXPERTISE <br />Research, Education<br />Strategic services;Virtual collaborative facilities<br />Productive knowledge and learning partnerships<br />
  8. 8. Enabling virtual collaboration........collaborative online tools<br />21/02/2011| slide 8<br />
  9. 9. 21/02/2011| slide 9<br />Supporting your Institution <br />
  10. 10. 21/02/2011| slide 10<br />Four strategic priorities:<br />Embedding BCE<br />Organisational Capability for BCE<br />Relationship Management <br />Public Value and Civic engagement<br />JISC BCE Strategic Priorities 2011-2013 <br />
  11. 11. 21/02/2011| slide 11<br />Embedding BCE across other JISC supported areas<br />Institutional Innovation – WFD and LL projects<br />BCE Awareness and Education<br />Online promotion of research expertise <br />Access Management for BCE<br />JISC BCE Strategic Priorities 2011 to 2013 <br />
  12. 12. Lifelong Learning & Workforce Development Projects (13), e.g. <br />21/02/2011| slide 12<br />
  13. 13. BCE for Admin, IT, Libraries...<br />21/02/2011| slide 13<br />
  14. 14. 21/02/2011| slide 14<br />Organisational capability and efficiency for BCE<br />Online collaborative Tools for BCE<br />Training and CPD Online Diagnostic<br />Embedding BCE within Institutions - infoKit<br />Self-evaluation questionnaire<br />Key process components<br />Case studies <br />Organisational effectiveness for BCE<br />JISC BCE Strategic Priorities 2011 to 2013 <br />
  15. 15. CPD for BCE: A major national multi-stakeholder project<br />21/02/2011| slide 15<br />
  16. 16. Working with key national partners.....<br />21/02/2011| slide 16<br />
  17. 17. 21/02/2011| slide 17<br />Relationship Management<br />CRM<br />Process improvement, data sharing, change readiness, customer value<br />Student Lifecycle Relationship Management<br />Student experience<br />Retention, progression and non-completion<br />Alumni Engagement<br />Mutually beneficial engagement using web technologies<br />Service Design<br />Customer/user experience, Blueprinting<br />JISC BCE Strategic Priorities 2011 to 2013 <br />
  18. 18. JISC CETIS - CRM Self-analysis Framework <br />21/02/2011| slide 18<br />
  19. 19. Service Design<br />21/02/2011| slide 19<br />
  20. 20. 21/02/2011| slide 20<br />Public value and Civic Engagement<br />SME e-empowerment and SME Engagement models<br />Access to Resources demonstrators<br />HEIs/FECs take a leading role in facilitating innovation via integrated online service models (offering information and knowledge) with local partners<br />Open innovation pilots<br />HEIs FECs generating innovation via co-development of ideas in open online marketplaces<br />HE/FE exchange of good practices (TBC)<br />Developing Community Content<br />JISC BCE Strategic Priorities 2011 to 2013 <br />
  21. 21. E-empowering small businesses <br />SME engagement<br />SMEs part of their local community<br />50% GDP (some regions like SW, 99% companies)<br />Business support facilities limited<br />Dependence on local or online networks<br />SME Engagement Report (SERO report for JISC)<br />How do SMEs know what universities and colleges can offer? <br />Services to business, including SMEs, can be fragmented across institutions, especially universities<br />Institutions need to be flexible and respond rapidly in dealing with SMEs. <br />How great a priority is SME engagement? <br />Who defines the offer to SMEs?<br />21/02/2011| slide 21<br />
  22. 22. Acumen – JISC resources for SME Engagement<br />21/02/2011| slide 22<br />
  23. 23. Access to Resources and Open Innovation projects<br />21/02/2011| slide 23<br />
  24. 24. 21/02/2011| slide 24<br />Benefits of HE and FE working in partnership<br />Opportunities for institutions to lead local information, knowledge and expertise services<br />Government investment in developing the ‘technical class’<br />Translation role; engagement professional - critical <br />Unusual skill-set: ‘boundary-spanning’ skills; understands both ‘languages’; project management, negotiation, facilitation etc.<br />New markets from new combinations of knowledge <br />Online marketplaces<br />Someconcluding thoughts....<br />
  25. 25. JISC BCE You Tube channel <br />21/02/2011| slide 25<br />
  26. 26. 21/02/2011| | Slide 26<br />Thank you<br /><br /><br />