Slides for an invited short talk delivered at HCI International 2011 in Orlando, Florida. Full paper available on request or via the conference proceedings. I believe these will be made available via ACM Digital Library.
Debunking Technical Innovation<br />Peter Drucker describes seven sources of innovative opportunity. Only one is technology. The others:<br />The unexpected<br />Incongruities<br />Process need<br />Changes in industry structure<br />Demographics<br />Changes in perception<br />Innovation and Entrepreneurship, Drucker,1985<br />
Some Solutions<br />Define clear goals based on valued added to customers<br />Develop metrics that objectively measure progress<br />Recognize refining innovation is different than radical innovation<br />Develop cross functional teams accountable for progress<br />Establish a consumer-producer mindset within teams<br />Recognize that progress may take more than a fiscal year<br />Allocate resources based on facts about bottlenecks<br />Ensure the teams have adequate feedback loops<br />Based on data grounded in both user research and market data<br />Use an iterative design process that tracks metrics tied to goals<br />