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Portal Overviewv1


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Client Interaction Portal - key account marketing on a web2.0 platform

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Portal Overviewv1

  1. 2. <ul><li>DMi is a new trading division of Decisive Media Group - the owners of Its mission is to bring innovative products that enable any organisation to harness the power of the internet, to support their business needs, at an affordable price. </li></ul><ul><li>Over the past 8 years Decisive Media have designed, developed and implemented multiple online products and services for some of the world’s leading technology companies. </li></ul><ul><li>These include HP, BT, IBM, Ericsson, Cisco, Siemens and Microsoft to name but a few </li></ul><ul><li>DMi provides “white labelled” solutions that have been created using this knowledge and experience. </li></ul>About the company …
  2. 3. Delivering Account Based Marketing Results <ul><li>Currently we have found that the general industry focus is on customer retention and development - driving growth in revenue and margin from existing relationships. </li></ul><ul><li>With this in mind, DMi presents this simple, effective customer service solution - the Client Interaction Portal (CIP) </li></ul>
  3. 4. <ul><li>Automatic communication to your customers: The CIP features a number of tools that automatically update using RSS, such as news and video feeds. The Portal comes with a content spider that indexes any of your web based content and feeds this in automatically to the CIP . </li></ul><ul><li>Better visibility of products and services: The CIP allows you to feature your products and services that are most relevant to each customer, preventing the information being buried inside your existing online presence. </li></ul><ul><li>ROI tracking on Customer Account Marketing Activities: The CIP has a comprehensive measurement engine that tracks every click made by every user. This means you can view, down to an individual basis, who is viewing what. </li></ul><ul><li>Defined Sales Reach: Through the intra-site messaging tool, the CIP targets your sales messages to your individual customers. </li></ul><ul><li>Retaining Customers: Retaining customers and achieving top marks through Supplier Performance Management schemes is a priority. By providing a bespoke website for the relationship between buyer and vendor, the CIP allows you to remain one step ahead of the competition. </li></ul>Benefits of the Client Interaction Portal (CIP)
  4. 5. <ul><li>Simple to deploy: The process for installing additional customer portals can take as little as 5 days. </li></ul><ul><li>Personalized design: There are two options for designing your portal: either select one of the supplied templates or create your own template to fit your own designs . </li></ul><ul><li>Hosted by DMflex: DMi utilizes a global footprint of data centers that allows us to maintain a 99.97% uptime. </li></ul><ul><li>Scalable: The DMi Portal platform can scale from 1-1000 customer portals. </li></ul><ul><li>Latest technology: DMi’s R & D team is heavily connected with the global technology sector. It is by utilizing this knowledge that some of the latest technological developments (Web 3.0) can be incorporated into the CIP. </li></ul><ul><li>Global Footprint: The CIP can be served from one of our three data centers (Hong Kong, San Francisco or London). The CIP can also be made available in a number of languages including: French, Spanish, German, Italian. </li></ul><ul><li>Content Management: DMi’s sister company, Decisive Media Ltd, can supply a number of services and staff to support your Client Interaction Portal, from video and content creation, to day-to-day content management. </li></ul>Advantages of the Client Interaction Portal (CIP)
  5. 6. <ul><li>Integrated into each CIP are the following key features: </li></ul><ul><li>Video Library </li></ul><ul><li>Document Library </li></ul><ul><li>Secure content facility </li></ul><ul><li>News Integration </li></ul><ul><li>User Management System </li></ul><ul><li>Events Management System </li></ul><ul><li>Usage Reports </li></ul><ul><li>TAG Cloud </li></ul><ul><li>RSS Integration </li></ul><ul><li>Full Commenting and Rating against content </li></ul><ul><li>Group functionality </li></ul><ul><li>Telephony and SMS enabled </li></ul><ul><li>Managed Firewall, Hosting and Backup services </li></ul><ul><li>Full click / tracking reports </li></ul><ul><li>Central Management System </li></ul><ul><li>Language Packs </li></ul><ul><li>Updates </li></ul>Features of the Client Interaction Portal (CIP)
  6. 7. Existing CIP Customers