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1
Israel IT Market: STKI “tiers” 2016 V2
Dr. Jimmy Schwarzkopf
Research Fellow,
STKI
http://index.stki.info/it-tiering
jim...
2
• Dr. Schwarzkopf has worked during the last 40 years in all areas of Computer Information
Services:
 As an Industry An...
3
STKI’s goal is to help our clients make the right choices in the strategic and financial management
of their information...
4
5
6
STKI Methodology: equilibrium model
The sum of all IT expenditures (from users)
has to be equal to all IT sales (from ve...
7
› Real revenues of software licenses and maintenance.
› Real revenues of hardware sales.
› Differentiation between new p...
STKI Summit 2016
Israeli IT Market 8
9
Global Information Technology
Report 2015
10
Israel 2016
11
12
Israel Economic Sentiment Chart
THE BUSINESS CONFIDENCE INDEX
increased from 15.8 in January to 17.7 in
February
THE CO...
13
Economy improves significantly in Q4 2015
In annual terms, GDP expanded 2.7% in Q4,
up from the 2.5% in Q3.
The Central...
14
State of the Economy Index
15
State of the Economy Index (% change*) 4/2014 - 4/2016
2-3 Q 2014
16
Over 65% is BAD
17
18
Israel Business Confidence Survey
STKI Summit 2016
Israeli IT Market 19
20
Number of Firms in Israel 1/2016
21
Number of Firms in Israel 1/2016
22
In order to get the “IT Market” (what is bought/sold out there) :
What users bought?
From whom?
Why?
IT Departments IT ...
23
24
25
industry
STKI IT
Market
Health
Index
STKI IT
Market
Health
Index
STKI IT
Market
Health
Index
STKI IT
Market
Health
Inde...
26
27
Client inquiries (STKI) FY 2014-15 shifting
28
Client inquiries (STKI) FY 2014-15 shifting
29
Tri-Modal IT Consequences
IT Centric Business Centric Customer Centric
30
IT Budget
Divisions Transfer Budget
P/L software vendor
MF
computing
Hybrid
computing
SaaS delivery
31
The “IT” market is in the middle of
profound change
(products/services and vendors)
STKI Summit 2016
Israeli IT Market
2015 Israel IT Market
32
33
The Great Debate: explanations
Even if the
graphs “look”
different
“not worse”
just smaller
“boutique”
34
The Great Debate: explanations
Even if the
graphs “look”
different
“not worse”
just smaller
“boutique”
35
VARs or Partners:
NO double bookings for IT market size forecasts
Value Added Resellers
“VAR or Partners”
are incorpora...
36
Products “sold” on the cloud
STKI “books” in on-premises software categories
NO double bookings for IT market size fore...
37
IT Market in Israel
STKI Summit 2016
Israeli IT Market
2015 Israel Hardware Market
38
39
Vendors: Hardware markets
40
Israel: IT Hardware Total Market 2014-2016
HARDWARE
41
Hardware: Servers and Clients
42
Server Markets
43
Market Players: Servers (manufacturers)
DB/DW, CONVERGED HW
& OTHER APPLIANCES
44
Market Players: Servers (Resellers-VARs)
DB/DW, Converged HW & other Appliances
45
Clients (B2B) Markets
46
Market Players: Client Computing (manufacturers) B2B
47
Market Players: Personal Computing (VARs)
48
Hardware : storage, networking and security
49
Storage and Networking Markets
storage 2014 2015 2016 2017 2018
Disks (HDD and SSD) 135,000 -3.70% 130,000 -3.08% 126,0...
50
Market Players: “storage” (manufacturers)
Disks (HDD and SSD)
VTL Backup, Storage Appliances & networking
Tape Libraries
51
Market Players: “storage” (VARs)
Tape Libraries
VTL Backup, Storage Appliances & networking
52
Market Players: Networking Products
53
Market Players: Security Appliances
54
Market Players: VoIP & other call center equipment
55
Hardware: printers, monitors, self-service and data center
56
Printers, Monitors, DC Equipment, Self Service Markets
57
Market Players: DC equipment & enterprise printers
58
Market Players: POS ,Self-Service, monitors and Video Systems
STKI Summit 2016
Israeli IT Market 59
2015 Israel Software Market
60
Vendors that sell in the Software markets
61
Israel: IT Software Total Market 2014-2018
SOFTWARE
1,515,500 4.39% 1,582,000 4.42% 1,652,000 4.36% 1,724,000 4.76% 1,8...
62
Delivery and Development Software
63
Infrastructure and Middleware Software
64
Market Players: system software
65
Market Players: Storage and Backup Software
66
Market Players: Data Bases, Cloud and Automation Tools
67
Market Players: Middleware Software
68
Delivery and Development Software
e
69
Security, Cyber and Regulation (IT-GRC & e-GRC) Software
70
Market Players: project, portfolio, governance, risk and compliance software
71
Market Players: Development & ALM Software
72
Market Players: BSM Software
73
Market Players: Security/ Cyber Software
74
Software: Information Management
75
Software: Information Management Markets
76
Market Players: KM Tools
77
Market Players: Collaboration and Output Software
78
Market Players: Analytics & Data Mgmt Software
79
Software: Business Applications
80
Software: Business Applications Markets
81
Market Players: ERP Software (all sizes)
82
Market Players: Vertical Application Software
83
Market Players: CRM + CEM + Contact Centers + Service Channels
Application Software
84
Market Players: HR /Talent Mgmt/ LMS Software
85
Market Players: Marketing, WCM and e-commerce software
Marketing Tools .. Campaign Management
STKI Summit 2016
Israeli IT Market 86
87
Israel: Value Added Services Market 2011-2015
VALUE ADDED SERVICES
88
Vendors that sell in the VAS markets
89
The SIX categories of IT Value Added Services Offered in Israel
90
VAS: IT consulting and analysis services
91
VAS: IT consulting and analysis services
92
Market Players: IT Consulting
Consulting: IT Strategy / Digital Innovation/ Industry Analysts Consulting: IT Infrastruc...
93
Market Players: IT Consulting 2
Consulting: IT Business Applications (ERP, CRM, BI…)
94
VAS: Hardware & Software Maintenance Services
95
VAS: Hardware Maintenance Services
96
Market Players: Hardware Maintenance Services
97
VAS: Infrastructure Projects
98
VAS: Infrastructure Projects
99
Market Players: hardware integration projects
Consolidation/ Virtualization /Monitoring/ BSM/ Storage/
Hardware/ Data C...
100
Market Players: software integration and legacy projects
Software integration, middleware, SOA, BPM, ALM,
Testing tool...
101
Market Players: Security Projects
102
Market Players: Unified Communication (IM,Video,Voice) projects
103
VAS: Project Management, training and “Hatmaa” services
104
VAS: Project Management, training and “Hatmaa” services
105
Market Players: Office of the CIO Projects
106
Market Players: ALM, Q/A & Testing Projects
107
Market Players: Training Services
108
Market Players: “Hatmaa” Projects
109
VAS: contact center & EGRC Projects
110
VAS: contact center & eGRC & IT-GRC Projects
111
Market Players: Risk & GRC Projects
112
Market Players: VoIP- Call Center Projects
113
VAS: Business Application Implementation
114
VAS: Business Application Implementation
115
Market Players: ERP Projects
116
Market Players: Core / ERP vertical Projects
117
Market Players: CRM,
Marketing and social (on-premises & cloud)
118
Market Players:
Knowledge Management (ECM, Portals, LMS)
119
Market Players: Data Analysis (BI, Analytics, Big Data)
120
Market Players: Application development (on-premises & cloud)
121
Market Players: Web Accessibility
122
Market Players: Migration Projects
123
Market Players: Mobility Projects
124
Market Players: IoT and UX Projects
IoT (enterprise) Projects
UX Design
125
VAS: outsourcing services
126
VAS: outsourcing services
127
Market Players: "off site" data center
128
Market Players: help desk outsourcing
129
Market Players: complete outsourcing
129
130
Market Players: application cost-plus (managed services,
third party software maintenance, others)
131
Market Players: application SLA based (managed services, third party
software maintenance, others)
132
Market Players: Infrastructure cost-plus (managed services, storage,
DBA services, third party maintenance, others)
133
Market Players: Market Players: Infrastructure SLA based (managed services,
storage, DBA services, third party mainten...
134
VAS: Cloud Services
135
VAS: Cloud Services
136
Market Players: BSaaS (many different) B2B Services
137
Market Players: PaaS & IaaS Services
* partners
138
Market Players: SaaS Services
139
Market Players: DRaaS Services
140
VAS: Staff Augmentation
141
VAS: Staff Augmentation
141
142
Market Players: “gulgalot”- temps- on premises augmentation
143
Market Players: Nearshore augmentation
144
http://index.stki.info/it-tiering/
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STKI Israeli IT market study 2016 V2

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STKI presents every year the State of the Israeli IT Market ...this is the 24th yearly study V2

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STKI Israeli IT market study 2016 V2

  1. 1. 1 Israel IT Market: STKI “tiers” 2016 V2 Dr. Jimmy Schwarzkopf Research Fellow, STKI http://index.stki.info/it-tiering jimmy@stki.info Tel: 972 9 7907000
  2. 2. 2 • Dr. Schwarzkopf has worked during the last 40 years in all areas of Computer Information Services:  As an Industry Analyst at META Group (Israeli Research Manager) and was named a META Group Research Fellow.  As an academic researcher in Entrepreneurship Sciences; has published and presented in the Academy of Management and Babson Conferences and Editorial Board Member of the academic journal "International Journal of Opportunity, Growth and Value Creation".  As a consultant in Arthur Andersen Consulting (USA), Booz Allen (USA) and Kesselman & Kesselman. As a systems professional in SCS Computers and the R&D Unit of the Israel Defense Forces.  As a sales and marketing professional in Digital Equipment Corporation.  Teaching in the MIS department / TelAviv Yafo Academic College and the Computer School of the IDF.  Entrepreneur founding three companies in the IT arena: STKI, store and forward mail and office information systems. • Dr. Schwarzkopf served on the Board of Directors of Ashot Ashkelon Industries, served as President of the Gymnazia Herzelia Association, Co-founder of the Mashov Political Movement and was a member of the Central Committee of the Labor Party. Major (Rav-Seren) in the reserves, Israel Defense Forces (where he served in an elite unit and later in the R&D unit). Registered Engineer (IS22881), member of MENSA Israel. • Dr. Schwarzkopf received BSE and MSE degrees (Systems Engineering) from the University of Central Florida. Received a MSIA (Management Information Systems) and ABD (PhD Program) in Systems Science (received (twice) the William Larimer Mellon Scholarship/Award) from Carnegie Mellon University. His doctorate (DM-Management/ Entrepreneurship) he received from Case Western Reserve University.
  3. 3. 3 STKI’s goal is to help our clients make the right choices in the strategic and financial management of their information technology systems.  Founded in 1992, STKI is the leading market research and strategic analyst firm in Israel,  covering the IT infrastructures, IT applications and IT services industry . Over 22 years of experience in the IT analyst sector and thousands of annual face-to-face interviews with key industry participants  have enabled us to establish solid, long-standing relationships with our customers. Our customers include major IT organizations (government, financial institutions, telecoms, manufacturing, medical, education, etc.)  and IT suppliers/vendors (infrastructure and software suppliers, consulting and professional services firms). STKI works closely with vendor senior management (strategy, business development, and marketing).  Where end users are concerned, STKI meets with IT managers as well as with all levels of IT decision making,  thereby attaining complete information of processes. STKI's mission is to advise and analyze users of information technology as well as their suppliers while conducting original research and providing advisory services regarding all parts of the information system puzzle.  Israel's foremost IT companies have come to rely on STKI's market-proven experience and expertise. Our services include:  Face-to-face meetings  STKI Analyst House Calls (for both users and vendors)  CIO STKI "Help Desk"  Inquiries  Surveys  Strategic Marketing & Positioning  Round Tables for users  Vendor Discovery Series (Newsletters and workshops)  In-house Workshops  CIO Annual Bootcamp  CTO Annual Bootcamp  Brainstorming Workshops  STKI Annual Summit 
  4. 4. 4
  5. 5. 5
  6. 6. 6 STKI Methodology: equilibrium model The sum of all IT expenditures (from users) has to be equal to all IT sales (from vendors). most research firms are either a "demand-based" (market information based on data from users of IT) "supply-based" (market information based on data from IT vendors). STKI is one of the only research firms using an equilibrium model and the only one in Israel.
  7. 7. 7 › Real revenues of software licenses and maintenance. › Real revenues of hardware sales. › Differentiation between new projects and continuing projects. New projects count more. › We do not include any work/ products for OEMs and military non-IT projects. › We are learning how to account for cloud usage for IT (Israel) only › We distinguish between work done by the vendor's employees and work outsourced to another vendor. The revenue is transferred to the vendor actually doing the work. › Distinguish revenues from projects done in fixed price, cost plus (SLA defined) and staff augmentation (non SLA) projects. › Differentiate value between work done by high level internal professionals in a project and staff augmentation employees in the clients IT department. Take into consideration IT department’s view/mindshare of vendor’s value in projects/products What our study looks at:
  8. 8. STKI Summit 2016 Israeli IT Market 8
  9. 9. 9 Global Information Technology Report 2015
  10. 10. 10 Israel 2016
  11. 11. 11
  12. 12. 12 Israel Economic Sentiment Chart THE BUSINESS CONFIDENCE INDEX increased from 15.8 in January to 17.7 in February THE CONSUMER CONFIDENCE INDEX increased from minus 17.5 in December to minus 16.0 in January Both indexes have the highest readings in over four years.
  13. 13. 13 Economy improves significantly in Q4 2015 In annual terms, GDP expanded 2.7% in Q4, up from the 2.5% in Q3. The Central Bank expects GDP to grow 2.8% in 2016 and 3.1% in 2017. Focus Economics Consensus Foresee GDP to grow 3.0% in 2016 and 3.3% in 2017. Israel GDP Chart
  14. 14. 14 State of the Economy Index
  15. 15. 15 State of the Economy Index (% change*) 4/2014 - 4/2016 2-3 Q 2014
  16. 16. 16 Over 65% is BAD
  17. 17. 17
  18. 18. 18 Israel Business Confidence Survey
  19. 19. STKI Summit 2016 Israeli IT Market 19
  20. 20. 20 Number of Firms in Israel 1/2016
  21. 21. 21 Number of Firms in Israel 1/2016
  22. 22. 22 In order to get the “IT Market” (what is bought/sold out there) : What users bought? From whom? Why? IT Departments IT Vendors How much did they sell? To whom? For how much? Competitors? 24 years of IT market history 2013 2014 HARDWARE 1,694,000 3.61% 1,755,200 SOFTWARE 1,350,200 6.72% 1,441,000 VALUE ADDED SERVICES 3,126,000 4.48% 3,266,000 TOTAL 6,172,213 4.73% 6,464,214
  23. 23. 23
  24. 24. 24
  25. 25. 25 industry STKI IT Market Health Index STKI IT Market Health Index STKI IT Market Health Index STKI IT Market Health Index STKI IT Market Health Index government $1,350 $1,250 $1,310 $1,350 $1,500 education $250 $230 $235 $230 $260 health $300 $290 $275 $290 $320 banks $900 $815 $835 $850 $800 insurance $350 $400 $425 $430 $400 fin other $200 $190 $215 $245 $246 STKI IT Market Health Index Budgets 2013 Budgets 2014 Budgets 2015 Budgets 2016 2012 2013 2014 2015 2016 $1,525 $1,770 79.38% $1,405$1,450 76.32% $1,820 $1,475 81.04% $1,446 81.55% STKI IT Market Health Index $2,080$1,870$1,900 69.52% Budgets 2012industry STKI IT Market Health Index STKI IT Market Health Index STKI IT Market Health Index STKI IT Market Health Index STKI IT Market Health Index government $1,350 $1,250 $1,310 $1,350 $1,500 education $250 $230 $235 $230 $260 health $300 $290 $275 $290 $320 banks $900 $815 $835 $850 $800 insurance $350 $400 $425 $430 $400 fin other $200 $190 $215 $245 $246 STKI IT Market Health Index Budgets 2013 Budgets 2014 Budgets 2015 Budgets 2016 2012 2013 2014 2015 2016 $1,525 $1,770 79.38% $1,405$1,450 76.32% $1,820 $1,475 81.04% $1,446 81.55% STKI IT Market Health Index $2,080$1,870$1,900 69.52% Budgets 2012
  26. 26. 26
  27. 27. 27 Client inquiries (STKI) FY 2014-15 shifting
  28. 28. 28 Client inquiries (STKI) FY 2014-15 shifting
  29. 29. 29 Tri-Modal IT Consequences IT Centric Business Centric Customer Centric
  30. 30. 30 IT Budget Divisions Transfer Budget P/L software vendor MF computing Hybrid computing SaaS delivery
  31. 31. 31 The “IT” market is in the middle of profound change (products/services and vendors)
  32. 32. STKI Summit 2016 Israeli IT Market 2015 Israel IT Market 32
  33. 33. 33 The Great Debate: explanations Even if the graphs “look” different “not worse” just smaller “boutique”
  34. 34. 34 The Great Debate: explanations Even if the graphs “look” different “not worse” just smaller “boutique”
  35. 35. 35 VARs or Partners: NO double bookings for IT market size forecasts Value Added Resellers “VAR or Partners” are incorporated into STKI’s “TIERS”. Both sell into the Israeli Market.
  36. 36. 36 Products “sold” on the cloud STKI “books” in on-premises software categories NO double bookings for IT market size forecasts
  37. 37. 37 IT Market in Israel
  38. 38. STKI Summit 2016 Israeli IT Market 2015 Israel Hardware Market 38
  39. 39. 39 Vendors: Hardware markets
  40. 40. 40 Israel: IT Hardware Total Market 2014-2016 HARDWARE
  41. 41. 41 Hardware: Servers and Clients
  42. 42. 42 Server Markets
  43. 43. 43 Market Players: Servers (manufacturers) DB/DW, CONVERGED HW & OTHER APPLIANCES
  44. 44. 44 Market Players: Servers (Resellers-VARs) DB/DW, Converged HW & other Appliances
  45. 45. 45 Clients (B2B) Markets
  46. 46. 46 Market Players: Client Computing (manufacturers) B2B
  47. 47. 47 Market Players: Personal Computing (VARs)
  48. 48. 48 Hardware : storage, networking and security
  49. 49. 49 Storage and Networking Markets storage 2014 2015 2016 2017 2018 Disks (HDD and SSD) 135,000 -3.70% 130,000 -3.08% 126,000 -2.38% 123,000 -2.44% 120,000 VTL Backup and other Storage Appliances 29,000 -3.45% 28,000 -7.14% 26,000 -3.85% 25,000 -4.00% 24,000 Tape Libraries 11,000 -4.55% 10,500 -4.76% 10,000 -10.00% 9,000 0.00% 9,000 total 175,000 -3.71% 168,500 -3.86% 162,000 -3.09% 157,000 -2.55% 153,000 networking 2014 2015 2016 2017 2018 Enterprise Networking 205,000 0.98% 207,000 1.93% 211,000 -2.84% 205,000 -2.44% 200,000 Security / Cyber 95,000 10.53% 105,000 14.29% 120,000 8.33% 130,000 3.85% 135,000 VoIP/Call Center Equipment 55,000 -9.09% 50,000 -4.00% 48,000 -6.25% 45,000 -4.44% 43,000 total 355,000 1.97% 362,000 4.70% 379,000 0.26% 380,000 -0.53% 378,000
  50. 50. 50 Market Players: “storage” (manufacturers) Disks (HDD and SSD) VTL Backup, Storage Appliances & networking Tape Libraries
  51. 51. 51 Market Players: “storage” (VARs) Tape Libraries VTL Backup, Storage Appliances & networking
  52. 52. 52 Market Players: Networking Products
  53. 53. 53 Market Players: Security Appliances
  54. 54. 54 Market Players: VoIP & other call center equipment
  55. 55. 55 Hardware: printers, monitors, self-service and data center
  56. 56. 56 Printers, Monitors, DC Equipment, Self Service Markets
  57. 57. 57 Market Players: DC equipment & enterprise printers
  58. 58. 58 Market Players: POS ,Self-Service, monitors and Video Systems
  59. 59. STKI Summit 2016 Israeli IT Market 59 2015 Israel Software Market
  60. 60. 60 Vendors that sell in the Software markets
  61. 61. 61 Israel: IT Software Total Market 2014-2018 SOFTWARE 1,515,500 4.39% 1,582,000 4.42% 1,652,000 4.36% 1,724,000 4.76% 1,806,000 2017 changes 2018changes2014 changes 2015 changes 2016
  62. 62. 62 Delivery and Development Software
  63. 63. 63 Infrastructure and Middleware Software
  64. 64. 64 Market Players: system software
  65. 65. 65 Market Players: Storage and Backup Software
  66. 66. 66 Market Players: Data Bases, Cloud and Automation Tools
  67. 67. 67 Market Players: Middleware Software
  68. 68. 68 Delivery and Development Software e
  69. 69. 69 Security, Cyber and Regulation (IT-GRC & e-GRC) Software
  70. 70. 70 Market Players: project, portfolio, governance, risk and compliance software
  71. 71. 71 Market Players: Development & ALM Software
  72. 72. 72 Market Players: BSM Software
  73. 73. 73 Market Players: Security/ Cyber Software
  74. 74. 74 Software: Information Management
  75. 75. 75 Software: Information Management Markets
  76. 76. 76 Market Players: KM Tools
  77. 77. 77 Market Players: Collaboration and Output Software
  78. 78. 78 Market Players: Analytics & Data Mgmt Software
  79. 79. 79 Software: Business Applications
  80. 80. 80 Software: Business Applications Markets
  81. 81. 81 Market Players: ERP Software (all sizes)
  82. 82. 82 Market Players: Vertical Application Software
  83. 83. 83 Market Players: CRM + CEM + Contact Centers + Service Channels Application Software
  84. 84. 84 Market Players: HR /Talent Mgmt/ LMS Software
  85. 85. 85 Market Players: Marketing, WCM and e-commerce software Marketing Tools .. Campaign Management
  86. 86. STKI Summit 2016 Israeli IT Market 86
  87. 87. 87 Israel: Value Added Services Market 2011-2015 VALUE ADDED SERVICES
  88. 88. 88 Vendors that sell in the VAS markets
  89. 89. 89 The SIX categories of IT Value Added Services Offered in Israel
  90. 90. 90 VAS: IT consulting and analysis services
  91. 91. 91 VAS: IT consulting and analysis services
  92. 92. 92 Market Players: IT Consulting Consulting: IT Strategy / Digital Innovation/ Industry Analysts Consulting: IT Infrastructure/ Delivery (on-premises & cloud)
  93. 93. 93 Market Players: IT Consulting 2 Consulting: IT Business Applications (ERP, CRM, BI…)
  94. 94. 94 VAS: Hardware & Software Maintenance Services
  95. 95. 95 VAS: Hardware Maintenance Services
  96. 96. 96 Market Players: Hardware Maintenance Services
  97. 97. 97 VAS: Infrastructure Projects
  98. 98. 98 VAS: Infrastructure Projects
  99. 99. 99 Market Players: hardware integration projects Consolidation/ Virtualization /Monitoring/ BSM/ Storage/ Hardware/ Data Center Environment/ Networking Projects
  100. 100. 100 Market Players: software integration and legacy projects Software integration, middleware, SOA, BPM, ALM, Testing tools, DevOps
  101. 101. 101 Market Players: Security Projects
  102. 102. 102 Market Players: Unified Communication (IM,Video,Voice) projects
  103. 103. 103 VAS: Project Management, training and “Hatmaa” services
  104. 104. 104 VAS: Project Management, training and “Hatmaa” services
  105. 105. 105 Market Players: Office of the CIO Projects
  106. 106. 106 Market Players: ALM, Q/A & Testing Projects
  107. 107. 107 Market Players: Training Services
  108. 108. 108 Market Players: “Hatmaa” Projects
  109. 109. 109 VAS: contact center & EGRC Projects
  110. 110. 110 VAS: contact center & eGRC & IT-GRC Projects
  111. 111. 111 Market Players: Risk & GRC Projects
  112. 112. 112 Market Players: VoIP- Call Center Projects
  113. 113. 113 VAS: Business Application Implementation
  114. 114. 114 VAS: Business Application Implementation
  115. 115. 115 Market Players: ERP Projects
  116. 116. 116 Market Players: Core / ERP vertical Projects
  117. 117. 117 Market Players: CRM, Marketing and social (on-premises & cloud)
  118. 118. 118 Market Players: Knowledge Management (ECM, Portals, LMS)
  119. 119. 119 Market Players: Data Analysis (BI, Analytics, Big Data)
  120. 120. 120 Market Players: Application development (on-premises & cloud)
  121. 121. 121 Market Players: Web Accessibility
  122. 122. 122 Market Players: Migration Projects
  123. 123. 123 Market Players: Mobility Projects
  124. 124. 124 Market Players: IoT and UX Projects IoT (enterprise) Projects UX Design
  125. 125. 125 VAS: outsourcing services
  126. 126. 126 VAS: outsourcing services
  127. 127. 127 Market Players: "off site" data center
  128. 128. 128 Market Players: help desk outsourcing
  129. 129. 129 Market Players: complete outsourcing 129
  130. 130. 130 Market Players: application cost-plus (managed services, third party software maintenance, others)
  131. 131. 131 Market Players: application SLA based (managed services, third party software maintenance, others)
  132. 132. 132 Market Players: Infrastructure cost-plus (managed services, storage, DBA services, third party maintenance, others)
  133. 133. 133 Market Players: Market Players: Infrastructure SLA based (managed services, storage, DBA services, third party maintenance, others)
  134. 134. 134 VAS: Cloud Services
  135. 135. 135 VAS: Cloud Services
  136. 136. 136 Market Players: BSaaS (many different) B2B Services
  137. 137. 137 Market Players: PaaS & IaaS Services * partners
  138. 138. 138 Market Players: SaaS Services
  139. 139. 139 Market Players: DRaaS Services
  140. 140. 140 VAS: Staff Augmentation
  141. 141. 141 VAS: Staff Augmentation 141
  142. 142. 142 Market Players: “gulgalot”- temps- on premises augmentation
  143. 143. 143 Market Players: Nearshore augmentation
  144. 144. 144 http://index.stki.info/it-tiering/

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