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STKI Summit 2015..Jimmy Main Tent Presentation: IT Trends 2015

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STKI Summit 2015..Jimmy Main Tent Presentation: IT Trends 2015

  1. 1. STKI is here to serve you……… 1 Technology could be the thing that saves us all. Provided it doesn’t kill us first.
  2. 2. 2 IT’s royal flush : trends 2015
  3. 3. 3
  4. 4. Technologies…… coming at us at great speed 4
  5. 5. Technologies…… coming at us at great speed 5
  6. 6. 'Re-enterprization' of IT 6
  7. 7. Paul Otellini, ex-CEO at Intel was asked : “What is going to be obsolete next? Otellini responded: “Ignorance.” IT purposeful ignorance: • Rather be ignorant than challenge and acknowledge a truth about reality. • IT thinks they understand all things • Challenging one's beliefs is difficult. • It is difficult to admit that current views are subject to change - any of them could be incorrect. What is IT “purposeful ignorance” ?
  8. 8. But 2015: IT Strategy year 8 8
  9. 9. TODAY STKI ANALYSTS WILL TALK CARDS AND HANDS 9 STRATEGY THEMES ACTIONS
  10. 10. WE WILL TRY TO ANSWER THE FOLLOWING : • How customers will interact with: • Marketplace ? specific organizations? • How employees will deliver goods and services? • How IT will support both of these groups? • What does/should IT look like? • 'Re-enterprization' of IT Taking Place? • What steps should IT take? • What elements define and differentiate CIOs: • Conservative CIO • Modern CIO • Early adopter CIO
  11. 11. 11
  12. 12. Design Thinking: a “right-brain” science 12 Methodology for innovating in uncertain environments
  13. 13. Design Thinking: a “right-brain” science 13 Methodology for innovating in uncertain environments
  14. 14. 14
  15. 15. Hyper-connected Economy & On-demand Economy 15
  16. 16. The Hyperconnected Economy •When consumers overtook businesses (2013) as the main buyers of technology rules began to change: • Download speeds have increased by a factor of 12,000 • Data rates have dropped to a few agurot per megabyte • Wi-Fi in homes and offices • Mobility adds computing power from the cloud. • Everything has an IP address and is connected and can be accessed by an APP. •Individuals are equipped with two brains: •one inside their heads, •the other carried around in their hand • (but hyperconnected to the world around them) 16
  17. 17. Infinite Knowledge available 17
  18. 18. Our “hyperconnected” Consumer can be a “on-demand” freelancer •On-demand Economy divides between •people who have money but no time and people who have time but no money and provides for these two groups to trade with each other •On-demand Companies exploit low transaction costs : •Now that most people carry computers in their pockets •The transaction costs involved in finding people to do things can be pushed a long way down. •On-demand Economy is the result of pairing “freelance” workforce (through the smartphone-APP) with their underused capacity to the demand/needs: •This applies not just to people’s time, but also to assets •The “on-demand economy” is a continuation of the “sharing economy” 18
  19. 19. On-demand business model
  20. 20. Internet of Corporate Things (IoCT) Internet of Things (IoT) Internet of People (IoP) 20
  21. 21. When evolution pushes IT into a “smart” farm 21
  22. 22. When evolution pushes IT into a “smart” farm 22
  23. 23. Internet of THINGS (IoT) 23 Wearable Era
  24. 24. Internet of THINGS (IoT) 24 Wearable Era
  25. 25. emerging “ecosystems” of Internet of things services. • Automobile’s Ecosystem • Smart Automobiles • Vehicle-to-home • Vehicle-to-Grid • Home automation Ecosystem • Smart Home Entertainment: • Smart Home Monitoring & Control: • Building automation • Energy management • Lighting control • Smart Home Health Devices • Smart Home Computing Devices ,Gateways and Smart Appliances • Wearables’ Ecosystems • Sports & Fitness Wearables • Multimedia & Entertainment Wearables • Lifestyle Wearables: Smart Clothing, Smart Jewelry • Smart Watches • Smart Glasses • Enterprise Wearables • Healthcare Wearables • Military Wearables • Other IoT Ecosystems…….. • Healthcare • Advanced remote controls • Retail/shopping services • Telecom services 25
  26. 26. Don’t allow history to repeat itself 26
  27. 27. 'Re-enterprization' of IT: Internet of Corporate Things 1. IP Devices a. Mobile APPS b. Embedded systems c. PCs (workstations) d. ATMs e. Other “connected products” 2. Secure communications 3. Inside the firewall: a. enterprise software, b. analytics c. IT services and operations d. Development platforms e. Security 4. Outside the firewall communications a. Cloud operations b. Cloud platform c. Cloud development d. Cloud applications e. security 27
  28. 28. Israeli IoCT: police today 28
  29. 29. More Israeli examples of IoCT 29
  30. 30. SAMSUNG Ecosystem vs APPLE Ecosystem 30
  31. 31. Internet of People (IoP) 31
  32. 32. Internet of People (IoP) defines the new USER : B2U 32
  33. 33. B2U Buys Experiences, Not Things 33
  34. 34. POWER transfer from “seller” to “customer” 34 user generated content
  35. 35. 'Re-enterprization' of IT Taking Place? 35
  36. 36. ENGAGE & INNOVATE 36 ENGAGE & INNOVATE GOVERN & PROTECT DELIVER & MAINTAIN IT Strategy
  37. 37. Innovative technologies and the “ B2U-customer/employee” 37
  38. 38. IT v3.0 is really an exchange of tech innovation 38
  39. 39. Start building “customer journeys” 39 IT needs to stop thinking from the inside out start thinking from the outside in INNOVATE from the outside in, close to the customer IT needs to stop thinking from the inside out start thinking from the outside in INNOVATE from the outside in, close to the customer
  40. 40. lifetime experience… from the first time they go to our web site through the last time they ever use one of our cars and decide not to be a member any more. We map that cycle and follow it. Scott Griffith, CEO Zipcar Zip car maps “lifetime” customer journeys
  41. 41. customer experience score and customer effort score 41
  42. 42. customers always have an experience (good, bad, or indifferent) 42
  43. 43. What is “amazonification” ???
  44. 44. What is “amazonification” ??? 44 late late late sorry.. We will send another one
  45. 45. Engagement systems require amazonification of companies 45 only source of competitive advantage is the one that can survive technology-fueled disruption: obsession with customer experience (and service)
  46. 46. How does the client relationship work 46 2000-2005 2006-2014 2014-20XX
  47. 47. IT transformation 47
  48. 48. IT is divided in many distinct “worlds” 48 Emotion-Based Systems
  49. 49. Business (not consumers) adopters of IoT 49 • IT is responsible for everything with an IP address • IoT are not only IP addressable artifacts but data input/output devices that IT has to collect and organize for a “purpouse” • IT is responsible for producing INTELLIGENCE from them
  50. 50. From “functional” to “bonding” experiences 50 EMOTION-BASED SYSTEMS
  51. 51. Systems of Records (INTELLIGENCE) 51 Design starts with transactions processes & data
  52. 52. Systems of Engagement (IMMERSION) 52 Design starts with engagement processes & data
  53. 53. Mobility and “the hub” 53
  54. 54. INFORMATION REPOSITORY “the hub” platform INTERNET OF THINGS INTERNET OF PEOPLE PLACES & COMPANIES 54 Social Media
  55. 55. What does “the hub” platform do 55
  56. 56. Example of a HUB (TIBCO) 56
  57. 57. The Mobile Mind Shift: processes/data to moments 57 processes & data moments
  58. 58. Emotion-Oriented Systems (customer bonding systems) 58 Design starts with the MAGIC MOMENT NEED
  59. 59. Emotion-Oriented Systems: Magic Moments 59
  60. 60. 2015-16 trend toward core-systems modernization 60 HUB is driving the need for more agile and sophisticated core systems (that can support more extensive use of data). “Systems of records” • were not architected in a way that was suited for standard APIs. • At the time they were designed no one was doing analytics or connecting to mobile APPs.
  61. 61. New Mandate: Create Value With Data 61
  62. 62. New Mandate: Create Value With Data 62
  63. 63. In order to BOND: Emotion-Oriented Systems 63
  64. 64. Apps and applications are two very different expressions of software 64 The defining characteristic of an APP is its reduced functional presence. APPS do less than applications.They solve magical moments. That is their goal Transaction layer Differentiation layer Innovation layer IT department up to 2014 Transaction layer Differentiation layer Innovation layer IT department after 2014
  65. 65. 40Source: Megan Quinn, KPCB Partner. Evolution of Apps tto Internet Unbundling
  66. 66. Deutsche Bank Expands Its APPS Store in its website 66
  67. 67. Also Mobile apps have to pass the “toothbrush test” 67 "toothbrush test“ "Is this something you will use once or twice a day, and does it make your life better?"
  68. 68. “toothbrush test” examples 68
  69. 69. ...now some apps are disappearing altogether... WUTFoursquare Swarm Runkeeper Breeze Dark Sky We’re entering the age of apps as service layers. These are apps you have on your phone but only open when you know they explicitly have something to say to you. They aren’t for ‘idle browsing,’ they’re purpose-built & informed by contextual signals like hardware sensors, location, history of use & predictive computation. 41Source: Matthew Panzarino, Techcrunch. Evolution of Apps  Internet Unbundling = RiseOf Invisible App
  70. 70. Spectrum of “trust” based moments served by APPs 70 emotion based systems
  71. 71. Spectrum of “trust” based APPs 71
  72. 72. Spectrum of “trust” based Benevolent Moments APPs 72
  73. 73. Example of emotion based systems (Benevolent APP) 73
  74. 74. Examples of emotion based systems (mobile benevolent systems) 74
  75. 75. Cloud and cloud architecture 75
  76. 76. DELIVER & MAINTAIN 76 ENGAGE & INNOVATE GOVERN & PROTECT DELIVER & MAINTAIN IT Strategy
  77. 77. IT Strategic Plan 2015-2021 (example) 77 Server & Storage Virtualization Distributed Virtualization Cloud Architecture On-premises Cloud Services by “choice” Up to 2012 2014-17 2017-19 2019-on2012-14 Open Source Converged Infrastructure
  78. 78. New Computer Services Form ? What’s new in the “cloud” model ? Acquisition Model: Based on purchasing of services Business Model: Based on pay for use Access Model: Over the Internet to ANY device Technical Model: Scalable, elastic, dynamic, multi-tenant, & sharable Gordon Bell 78
  79. 79. Comparing “as a service” for Pizza & Cloud 79
  80. 80. Cloud and Container Options 80 On-premisesIaaS IaaS with containers PaaSSaaS Servers Storage Networking O/S
  81. 81. Cloud Computing Service Models 81
  82. 82. 82
  83. 83. Governance and security 83
  84. 84. GOVERN & PROTECT 84 ENGAGE & INNOVATE GOVERN & PROTECT DELIVER & MAINTAIN IT Strategy
  85. 85. IT Strategy needs IT Architecture Governance 85 IT needs to create and maintain a strong architecture governance function to ensure that each project is consistent with the overall 2020 technology direction
  86. 86. Risk in IT is not limited to information security 86 IT-related risks: • Late project delivery • Not achieving enough value from IT • Compliance • Misalignment • Obsolete or inflexible IT architecture • IT service delivery problems • Etc.
  87. 87. DATA BREACHES: the nightmare 87
  88. 88. “When something online is free, you’re not the customer, you’re the product.” “When something online is free, you’re not the customer, you’re the product.” (advertisers are the clients, and the users enjoying free content are what’s being sold) Online free services usually make money by extracting lots of data from users — and then selling that data, or using it for targeted availability of those users for advertising, to advertisers. 88
  89. 89. Reputation Economy: online reputation 89 Your online reputation is how others see you when they look for you online. Online reputations are fast becoming THE most valuable currency of the 21st century. Online reputation : includes news articles, blog posts, social media profiles, “people search” sites, public records, Wikipedia articles, automatically generated content, photos, videos—anything. Do you really want to let someone else define your reputation? Put out the content that tells your story: the way you want it to be told
  90. 90. BUT: most security breaches are “inside jobs” 90
  91. 91. You want secure messaging? 91
  92. 92. 92

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