For a century, this was what mobile services meant to libraries. (Talk about our integration of mobile services into Central)
I’ll note that I’ve already seen a few presentations here in St. Louis about mobile-related services that are far more innovative and interesting that what we’ve been doing in Seattle. I have to remind myself to keep in mind differences in audience and culture. We do have a lot of patrons with smartphones, but we don’t have quite the saturation of, say, a college campus. Also, within the postmodern glass and steel walls of our building there is a very traditional library culture. So it’s been a challenge to get and keep people thinking about mobility and to incorporate mobile services into library programs and services.
We launched the SPL Mobile app in 2010 after determining that we would not invest in making a mobile version of our traditional web site. We focused on mobilizing the highest trafficked parts of the site, which included – obviously – the catalog, our Ask a Librarian services, evens calendar, and library locations.
Overall, digital downloading continues to rise. This year, August and September are hard months for us to project because of a number of factors. First, the library was closed for a week at the end of August so we typically see a spike of activity preceding that. The impact of the OverDrive integration into SPL Mobile isn’t yet known – will it cause a permanent increase or just fork existing patterns? And, of course, the recent availability of Kindle-formatted eBooks is likely to send the curve even higher.
Presentation yesterday from University of Utah
Mobilizing for Mobile: The Seattle Public Library
Mobilizing for Mobile<br />Jim Loter<br />Director of Information Technology<br />firstname.lastname@example.org | @jloter<br />LITA National Forum, St. Louis, MO. October 2011<br />
Digital Book Downloads<br />Integrated OverDrive eBooks and eAudioBooks into SPL Mobile in July 2011<br />75,000 titles via OverDrive<br />17,180 available on 9/30/2011<br />3,500 eBook downloads via SPL Mobile in August 2011<br />
Digital Downloads 2011<br />423,000<br />?<br />312,000<br />111,000<br />
Notifications<br />Library Elf (libraryelf.com)<br />Due dates and holds pickup via SMS, email<br />Manage multiple library accounts<br />Patrons can use without subscription ($12/yr)<br />SPL subscribed in August 2011 – free to patrons (> 1000)<br />Considering ShoutBomb (shoutbomb.com)<br />Notifications plus SMS-based renewals, catalog queries, ask-a-librarian<br />
QR Codes<br />Very modest roll out so far<br />Used on “Library Closed” signs during week-long furlough<br />Recently piloted on book displays<br />Planning to use on door signs, link to Ask-a-Librarian service<br />
Digital PicksQR Coding physical books; link to download eBooks <br />
QR Code Scan Stats<br />Data collected over 2 week period<br />
Mobile Librarians<br />The “get out from behind the desk” campaign<br />Into the stacks<br />Into the community<br />Plan: provide tablets to librarians; develop tablet-enabled ILS functions<br />Barcode lookup/PIN reset<br />Patron account management<br />Circulation stats<br />