Class notes week 12

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Class notes week 12

  1. 1. Hospitality Facilities Design and Planning Week 12 Organization of the Maintenance Department
  2. 2. Overview • Class discussion on Maintenance Department • Project – Presentation by teams on progress – Water Conservation Plan presentations
  3. 3. Roles of the Maintenance Department What is maintenance? What is repair? Is one more important that the other?
  4. 4. http://www.youtube.com/watch?v=GCkm7lYnMIo
  5. 5. How many politicians does it take to change a light bulb ?
  6. 6. Two. One to change it, and another one to change it back again.
  7. 7. The 80/20 Rule for Hotel Maintenance: 80 percent of your maintenance activities should be proactive in nature and only 20 percent should be doing unplanned maintenance items.
  8. 8. • Routine maintenance: regular upkeep • Preventive maintenance – Guestroom maintenance – Scheduled maintenance – Predictive maintenance (more high tech) • Emergency maintenance: costly and disruptive
  9. 9. Disruption • Keep room in service ($$) – What is OOO – Example
  10. 10. Guestroom Maintenance • Regular Rooms inspection program: – Housekeeping – Maintenance
  11. 11. http://www.youtube.com/watch?v=qETkvtPDYBk Preventive Maintenance
  12. 12. Good article: http://www.hotel-online.com/Trends/Payne/Articles/Maintenance_Repairs.htm
  13. 13. Work Order system • Who reports problem: – Guest – Housekeeping
  14. 14. Hotel Organization Chart
  15. 15. From last week… Water Conservation Plan for project hotel
  16. 16. Next Class Guest Speaker: Rolf Kielman – Architect, Partner at TruexCullins www.truexcullins.com

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