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Mobile UX Design in the Enterprise - Baltimore Parlay

Introductory presentation on the opportunity for UX designers in enterprise mobile application development. Presented by Jim Jarrett on 16 November 2010 at BoxTone HQ in Columbia MD for a Baltimore Parlay event focused on mobile UX.

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Mobile UX Design in the Enterprise - Baltimore Parlay

  1. 1. Mobile UX Design in the Enterprise Baltimore Parlay 16 November 2010 @ in Columbia, MD by Jim Jarrett @JarrettUX
  2. 2. Welcome to the third technology bubble. Source: Luke Wroblewski @LukeW “Mobile First” presentation Bubble 1: The PC 1993 100 million PC users Bubble 2: The Internet 2005 1 billion internet users Bubble 3: The Mobile Web 2012 10 billion+ web-capable devices (yes, more than the population of Earth)
  3. 3. Mobile applications are driving technology adoption. Sources: 18 October 2010, PC Magazine “Extrapolating the Apple- Android Showdown: Who's Right?” 17 July 2010, May 2010 App Usage Share vs Device Market Share 40% vs 15% for Apple 26% vs 10% for Android 6% vs 19% for BlackBerry App Downloads 17.2 million iOS vs 1.5 million BlackBerry per day 9 months Apple vs 21 months Android to 1 billionth 9 apps/mo/user iOS and Android vs 14 apps total BlackBerry 2x iOS users download paid apps vs Android Time Spent in Apps 79+ minutes per day per user on iOS and Android
  4. 4. Mobile app development is highly diverse and still immature. Source: Forrester-Dr. Dobb’s Developer Technologies Survey 3Q 2010 13% of developers are working on mobile apps (up from 10% in 2009). Platforms 55% iPhone, 50% Android, 42% WinMo/Phone, 36% iPad, 19% BlackBerry, 8% Symbian Technologies 61% native, 39% mobile browser, 15% RIA plug-ins
  5. 5. Mobile penetration in the enterprise is accelerating. Sources: BoxTone October 2010, Gartner 24 September 2010 Enterprise Adoption 73% planning iOS in next 12 months 88% considering Android in next 12 months 73% are deploying or considering apps now Primary Challenges Secure configuration and deployment Deploy and manage approved apps iPad is Disruptive Amazingly fast adoption Point-of-Sale/Service/Care Killer app is mobile information sharing
  6. 6. UX for mobile apps presents unique challenges and opportunities. See also: Technology Multiple form factors; capability differences; slow connections; new devices continuously; voice, gestures, location, orientation, cameras, ... Context Always present, sometimes connected; evolving social mores; age and cultural usage differences Standards Immature; inconsistent; sometimes wrong
  7. 7. Mobile app success is the user experience. See also: Analysts at Gartner conference 19 October 2010 “… only 20% of development teams today have UX experts, by 2013 some 75% will have to in order to be successful.” “In the next three months, every app development team must hire or dedicate one or two UX experts for mobile.” “Maybe you got away with it on desktop or web, but you will fail in mobile without them.” “By the way, there are only a few hundred [UX experts] – if that – who know mobile.” “Design and UX are being driven heavily by mobile scenarios across all of IT.”
  8. 8. A $4 billion mistake. “The U.S. Census Bureau hopes to improve one of the most expensive and time consuming parts of its 2010 population count with the help of GPS- enabled handheld devices. The bulk of respondent data still will be gathered through mailings of paper forms, the Internet, and telephone calls. But 500,000 PDA-toting census takers will disperse to households that haven't responded to surveys to get information and verify addresses and corresponding GPS coordinates.” - 10 April 10 2006 “The U.S. Census Bureau’s flub of a large-scale mobile implementation—the latest in a long line of government IT disasters—sets modernization back a decade… There were a number of performance issues, such as slow and inconsistent data reporting, according to the GAO report, and the Census Bureau didn’t specify how it planned to measure the device’s performance. These problems persist to this day.” - 20 May 2008 Sources: Information Week “US Census Bureau Goes Wireless”, CIO Insight “Behind the Census Bureau`s Mobile SNAFU”
  9. 9. Catch the mobile UX wave. Jim Jarrett @JarrettUX Any Questions?