Emerging Technologies Mid-Term.Power Point Edition!!!!By jamie Heaphy
Which created a file that was 7MB, so I am unable to show it on this site.
Which I will explain in a minute or so.
New to Company – off the street!!
Banner Multi-company Locator. This is the screen used to locate customer’s accounts. Searches can be done by any of the criteria seen on the screen.Name, phone #, address, account #, and meter #.In my 7MB presentation I demonstrate how to search by name.
Once a customer is located, the CSR Interface screen will appear.In my big presentation I go though the process of demonstrating how to view particular information by navigating through the different tabs and maintenance screens.
In my big presentation I made use of PowerPoint, which most people here are familiar with. I used it to create the introduction and conclusion slides.I also used SnagIt to copy and paste some of my screenshots as well.
Emerging technologies mid term
PowerPoint Edition!!!!!!! By: Jamie Heaphy
For this on-line presentation Ichose to use Adobe Captivate.
Adobe Captivate is an e-learning tool that isapproved by Manitoba Hydro.Since the approval/justification process for newtechnologies can be very lengthy, over a year,exploring those options wouldn’t have beenproductive.The department that I work in has used Captivateto create several CBT’s already.Learning this tool will allow me to add to ourexisting library.
This is one tool of e-learning that is consideredthe corporate standard for all departments ofManitoba Hydro.The Employee Learning and Development groupprovides training and support for Captivate.
Ease of use.Ability to create interactive courses.Assessments can be created for students tomonitor their progress. Lots to learn for creating an effective learning tool…..as I am discovering. Downloading from home is expensive. $150.
Learning and ultimately mastering AdobeCaptivate will help to create CBT’s for severalapplications that can decrease travel and trainingcosts.
For my presentation I will be demonstrating howto perform Basic Navigation of the Manitoba HydroCustomer Information System (CIS) called Banner.I am using this demonstration of Banner as a testto see if this type of CBT can be used as a pre-training tool to shorten the in class training,thereby, reducing travel & training costs.
The majority of the people we train are new tothe company.The purpose for this pre-training plan is to get thenew employees some basic knowledge of Banner.The plan would be to create several CBT’s forshort simple functions/applications with the hopeof reducing classroom training by 50%.
The Basic Navigation demonstration is just the tipof the iceberg of what Banner can do. Banner canallow Hydro Representatives to perform billingfunctions, meter management , and create serviceorders. Basically, any department that deals directlywith customers, uses Banner.