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Knowledge Management: The key on Project Management success

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Project development within the global changing world in the information society asks for new Knowledge Management concepts and deeper research about networked while collaborative and remote organizations through high technology Project Management Offices as their close partners.

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Knowledge Management: The key on Project Management success

  1. 1. CLEGI – Universidade Lusíada de Vila Nova de Famalicão Knowledge Management: The key on Project Management success José António Henriques Dinis Carlos Tavares Ribeiro 1 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009
  2. 2. Project Management Why ?_ THE KEY ON PROJECT MANAGEMENT SUCCESS KNOWLEDGE MANAGEMENT: 2 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009
  3. 3. AGENDA_ ⇒ Project management in the organizations environment ⇒ Knowledge management paradigm THE KEY ON PROJECT MANAGEMENT SUCCESS ⇒ Knowledge and projects management KNOWLEDGE MANAGEMENT: ⇒ Conclusion 3 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009
  4. 4. Organizations < > Open Systems Innovation No Disappear!... ? Competitiveness Yes Knowledge THE KEY ON PROJECT MANAGEMENT SUCCESS Management Change KNOWLEDGE MANAGEMENT: Project Projects Management 4 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009
  5. 5. “We were in the seventies starting the temporary products era, where products were manufactured through temporary methods THE KEY ON PROJECT MANAGEMENT SUCCESS for temporary needs” Alvin Toffler, in Furure Shock, 1970. KNOWLEDGE MANAGEMENT: 5 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009
  6. 6. “in the seventies many organizations had a structure to solve problems that didn’t arise anymore” THE KEY ON PROJECT MANAGEMENT SUCCESS Alvin Toffler, in Furure Shock, 1970. KNOWLEDGE MANAGEMENT: 6 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009
  7. 7. IKM Supports Decision Making_ “80% of senior managers in industry have difficulty finding information to support decision making” Executive Decision Making THE KEY ON PROJECT MANAGEMENT SUCCESS System... KNOWLEDGE MANAGEMENT: 7 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009
  8. 8. Functional Matrix Project 100% 0% Project-based Non-project-based organizations organizations THE KEY ON PROJECT MANAGEMENT SUCCESS Weak Strong KNOWLEDGE MANAGEMENT: Matrix Matrix 0% 100% Part- Full- Project No time time Project Management Coordinator Management Office Coordinator (PMO) 8 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009
  9. 9. ON AC TI TI PA ON CI Project TE THE KEY ON PROJECT MANAGEMENT SUCCESS Manager AN Intangible Skills KNOWLEDGE MANAGEMENT: ADAPTATION 9 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009
  10. 10. Project Management Office (PMO)_ CEO Functional Functional Functional PMO Manager Manager Manager (Product) (Product) (Product) Manager THE KEY ON PROJECT MANAGEMENT SUCCESS Staff Staff Staff Project Manager Project Management KNOWLEDGE MANAGEMENT: Staff Staff Staff Project Manager Office Staff Staff Staff Project Manager (PMO) Project Coordinator Bolles, 1998: 36 (adapted). 10 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009
  11. 11. Project Management Office (PMO)_ ⇒ Institutionalize the project management, giving an overview of projects and optimize use of resources, which provides: → Time reduction to put new products on the market; → Address the development of innovation processes; THE KEY ON PROJECT MANAGEMENT SUCCESS → Strengthen continuous improvements; → Improve the organization communication system; KNOWLEDGE MANAGEMENT: → Facilitates proactive management (anticipate/react); → Ensure better management skills in the business organization. Bolles, 1998: 36 (adapted). 11 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009
  12. 12. Symbols Concepts HIGH Answer to Question: Wisdom Why? Understanding the Principles Beliefs Justifications Level Structure Answer to Question: Knowledge How? Understanding the Standards THE KEY ON PROJECT MANAGEMENT SUCCESS Background Meaning Answer to Questions: Information Dados What? Who? When? KNOWLEDGE MANAGEMENT: Understanding the Relationships LOW Data LOW Human Intervention Level HIGH (Comprehension/Understanding) Dinis (2005: 26) (adapted) 12 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009
  13. 13. Organizational Knowledge Creation Spiral SECI_ Epistemological Dimension Externalization Explicit Knowledge Combination THE KEY ON PROJECT MANAGEMENT SUCCESS KNOWLEDGE MANAGEMENT: Tacit Knowledge Socialization Internalization Ontological Individual Group Organization Inter-organization Dimension Knowledge Level Nonaka e Takeuchi, 1995: 73. 13 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009
  14. 14. Information and Knowledge Management WHY ?_ it! oing WHY BOTHER_ otd fn s to co the d to are mp THE KEY ON PROJECT MANAGEMENT SUCCESS co ing noth , is it KNOWLEDGE MANAGEMENT: g oin ofd in pa the 14 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009
  15. 15. Knowledge management systems_ ⇒ Organizations, in general, and project-based organizations, in a special way, need a vision about the value of institutional knowledge: →Knowledge should be seen as an asset to THE KEY ON PROJECT MANAGEMENT SUCCESS account and to preserve; →Information and knowledge management KNOWLEDGE MANAGEMENT: systems are essential in modern organizations. Ajmal & Koskinen, 2008 15 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009
  16. 16. Knowledge bases for projects implementation_ ⇒ Organization knowledge base – to store and provide information and expertise to meet the needs of the organization within the environment where projects are developed. ⇒ Project-management Knowledge – to store and THE KEY ON PROJECT MANAGEMENT SUCCESS provide information and knowledge about the theory and application of project management. KNOWLEDGE MANAGEMENT: ⇒ Project-specific knowledge – to store and provide information and knowledge on a specific project. Ajmal & Koskinen, 2008 16 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009
  17. 17. Specific knowledge of a project three categories_ ⇒ Technical knowledge – techniques, technologies, work processes, costs and other factors that are involved in specific aspects of each project. ⇒ Project management knowledge – methods and THE KEY ON PROJECT MANAGEMENT SUCCESS procedures needed for managing the projects. ⇒ Project-related knowledge – knowledge about KNOWLEDGE MANAGEMENT: the customer and other stakeholders in the project. Ajmal & Koskinen, 2008 17 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009
  18. 18. Future Businesses Information and Knowledge Management Systems Consistent Decision Sustainment and Effects Superiority Internationalization Objective Objective Objective Development of Projects and Innovation Processes THE KEY ON PROJECT MANAGEMENT SUCCESS Business Planning Effective Information Internationalization Envelopment Superiority Strategies Partnership KNOWLEDGE MANAGEMENT: Integrated Logistics Networking Chain Communication Transformation/Change Objective Areas Effects-Based Approach to Projects Based and adapted from (NATO, 2004). 18 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009
  19. 19. Conclusion_ THE KEY ON PROJECT MANAGEMENT SUCCESS KNOWLEDGE MANAGEMENT: 19 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009
  20. 20. The role of the knowledge management is a key to achieve success levels THE KEY ON PROJECT MANAGEMENT SUCCESS of project management in the organizations. KNOWLEDGE MANAGEMENT: 20 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009
  21. 21. Thanks *** THE KEY ON PROJECT MANAGEMENT SUCCESS Obrigado José Dinis KNOWLEDGE MANAGEMENT: jhdinis@sapo.pt 21 INTERNATIONAL CONFERENCE ON MANAGING SERVICES IN THE KNOWLEDGE ECONOMY >>> 17 JULY 2009

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