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CORE DEVOPS
at British Gas Connected Homes
Docs, Comms and Honesty
Hello - My Name Is
Jay Harrison
Purveyors of Smart Energy products including
Hive Active Heating,
British Gas - MyEnergy,
...
 Human and technical transformation
 Changes in approach, thinking and process
 Key were Documentation, Communication a...
C.A.L.M.S
Culture, Automation, Lean, Metrics, Sharing
Sharing is the neglected younger sibling of the
Culture aspect
DevOp...
 Knowledge - internally to DevOps and Dev
teams
 Time - directly influencing the dev process
 Information - to the wide...
 Sharing honestly engenders trust
 Without honesty, distrust is inevitable
 With use, honesty becomes a tool to promote...
“To tell the truth is an act of love.
To withhold the truth is an act of hate.
Or worse, apathy.
― Gene Kim, The Phoenix P...
Path to the How
Direct
Engagement
Fully
Embedded
Centralised
Operations
Team
( Not to Scale! )
 Fully Embedded DevOps Engineers
 Each Engineer assigned to a Product Team
 Products can be for Developers, Operations,...
Specifics of the How
Documentation
○ Clear
○ Concise
○ Easy to find
○ Searchable
○ Audited
Communication
○ Often
○ Honest
...
Thank You
Any questions?
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Cloud World Forum - Core DevOps at BGCH - Doc, Comms and Honesty

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Want to know how we promoted DevOps at BGCH? Telling everyone everything. Sharing is caring.

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Cloud World Forum - Core DevOps at BGCH - Doc, Comms and Honesty

  1. 1. CORE DEVOPS at British Gas Connected Homes Docs, Comms and Honesty
  2. 2. Hello - My Name Is Jay Harrison Purveyors of Smart Energy products including Hive Active Heating, British Gas - MyEnergy, British Gas - Connected Boiler DevOps Engineering Lead at British Gas Connected Homes
  3. 3.  Human and technical transformation  Changes in approach, thinking and process  Key were Documentation, Communication and Honesty BGCH DevOps Transformation
  4. 4. C.A.L.M.S Culture, Automation, Lean, Metrics, Sharing Sharing is the neglected younger sibling of the Culture aspect DevOps Methodology
  5. 5.  Knowledge - internally to DevOps and Dev teams  Time - directly influencing the dev process  Information - to the wider organisation  Failures as well as successes Sharing –The What
  6. 6.  Sharing honestly engenders trust  Without honesty, distrust is inevitable  With use, honesty becomes a tool to promote understanding and a weapon against narrow thinking Sharing –The Why
  7. 7. “To tell the truth is an act of love. To withhold the truth is an act of hate. Or worse, apathy. ― Gene Kim, The Phoenix Project
  8. 8. Path to the How Direct Engagement Fully Embedded Centralised Operations Team ( Not to Scale! )
  9. 9.  Fully Embedded DevOps Engineers  Each Engineer assigned to a Product Team  Products can be for Developers, Operations, Business as a whole and even Customers Sharing –The How
  10. 10. Specifics of the How Documentation ○ Clear ○ Concise ○ Easy to find ○ Searchable ○ Audited Communication ○ Often ○ Honest ○ Clear ○ Wide Sharing ○ Knowledge ○ Time ○ Information ○ Expertise
  11. 11. Thank You Any questions?

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