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"I Didn't Know I Could Use the Library!" Meeting the Needs of Students Online

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Presentation for WILU 2013: What do you do with students you rarely see in the library? University of Wisconsin-Green Bay has a growing online student population. Reaching these students can be challenging. Many still view the library as just a brick-and-mortar building, and not an online 24/7 resource. Librarians conducted an assessment of online students to investigate their needs. This session will focus on the assessment results and the information literacy outreach plan put into place. It will highlight several initiatives, including the embedded librarian program, faculty-librarian collaboration, marketing efforts, and learning tools geared towards online students. Based on feedback from students and faculty, an increase in reference questions, as well as high usage statistics from librarian-created tutorials and discussion boards, the outreach plan is working. Come and learn about these best practices for online learners and share your ideas, as well.

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"I Didn't Know I Could Use the Library!" Meeting the Needs of Students Online

  1. 1. Joe HardenbrookInstruction & Reference LibrarianUniversity of Wisconsin-Green Bayhardenbj@uwgb.edu@mrlibrarydudeLink: http://wp.me/p1mafe-ph
  2. 2. UW-Green Bay6,700 studentsAdult Degree& NursingOnline classes: mostlyMSW & HealthInformationTechnology75 % onlineSummer classes:traditionalSome online optionsforstudents
  3. 3. Adult Degree Program900+ studentsBachelor of Arts,Bachelor of Applied Studies,Bachelor of Business Admin.onlinewith some other formatsMostlyMix of full-time & retiredfaculty, and adjuncts
  4. 4. Survey – Spring 2011informationProvidewhat services are usedAssesswhat is neededFind outGage knowledgeof library servicesStudentSurvey FacultySurvey
  5. 5. Student SurveyawarenessLack ofProblems withfull-text articlesLibrary infoMoreneeded in coursesintroquestionsSurvey
  6. 6. Student Survey
  7. 7. Faculty Surveyciting sourcesStudents need helptoolFaculty need aLibraryfamiliarize themselvestowith theintrocomponent should beLibraryadded to coursesquestionsSurvey
  8. 8. Faculty Survey
  9. 9. Morepromotionof libraryservicesResearchassistanceavailableevenings &weekendsIncreaseuse ofEmbeddedLibrarianMore onlinetutorialsMorecitationassistanceIncrease useof libraryresourcesfor studentworkOutreach Plan
  10. 10. Embedded Librarianfaculty in D2LwithPartnerPilot ProgramDiscussionForumsto the LibraryPuts a Name & FaceapproachFlexiblecomponent is keyResearch
  11. 11. BenefitsPersonalConnectionSelf-ConfidenceBuildsproactiveLibrarian can bewith issuesDecreasefaculty workload
  12. 12. Stats9course sectionsFall 201118 course sectionsSpring 201236 course sectionsFall 201224 course sectionsSpring 2013Subject AreasAnthropologyArts & Visual DesignEnglish CompositionHuman BiologyHuman DevelopmentInterdisciplinaryStudiesManagementNursing
  13. 13. TipspostsDatabase of“Ready to Go”Intro Videoaccount for accessAdd “secondary”students to postto forumEncourage
  14. 14. http://libguides.uwgb.edu/adult_degreehttp://libguides.uwgb.edu/AD_facultyAdult Degree Library Guide
  15. 15. Adult Degree Library Guide535 viewsFall 2011613 viewsSpring 20121856 viewsFall 20121627 viewsSpring 2013 (to date)
  16. 16. Course Research GuidesHuman Biology 102:Intro to Human BiologyHuman Development 336:Gender DevelopmentAcross the Lifespan5,129viewsFall 201021,070 viewsFall 201144,455 viewsFall 2012Total Guide Stats
  17. 17. Citing Sources - NoodleToolsfeedbackSurveyFrequentlyasked forPilot yearhttp://libguides.uwgb.edu/CiteYourSource
  18. 18. TutorialsCaptivate& iMovieServicesSkillsDatabases
  19. 19. Tutorial PlanningHighImportanceEvaluatinginformation foundon websitesHow to identify if asource is scholarlyHow to citematerials properlyMediumImportanceChoosing relevantlibrary databasesChoosing correctsearch terms andkeywordsHow to locate afull-textInformation onplagiarism andacademic honestyLowImportanceSearching forarticles in a librarydatabaseGetting materialsnot owned byCofrin LibraryFinding a book inthe library catalog
  20. 20. MarketingPilot ProgrammeetingsDepartmentNewsletters & EmailMarketing GraphicsStudent Orientation
  21. 21. Advocating for SupportdedicatedHavingpeopleFundingallocationaskLibrary leadershipneeds tostoryTell yourdataDemonstrate with
  22. 22. rightTargeting thecoursesRetentionSkillsassessmentAssessmentof servicesVirtualoffice hoursSynchronousabilityPortalTutorialGoing ForwardOnlineorientation
  23. 23. Sharing & Questions
  24. 24. This presentation uses Creative Commons images available from Flickr: “Like”: http://www.flickr.com/photos/catspyjamasnz/6962664528/ “Abstract Fabric Swirls Background”: http://www.flickr.com/photos/hippie/2496105788/ “8th Floor, Looking Towards the Northwest”:http://www.flickr.com/photos/uwgbadmissions/4566554982/in/set-72157623964402410 “Cofrin Library on a fall morning”: http://www.flickr.com/photos/uwgbadmissions/5057569642/in/set-72157625053510342 “HELP POINT”: http://www.flickr.com/photos/polandeze/2274363944/ “Survey Says…”: http://www.flickr.com/photos/rusty_clark/8620867436/ “070305”: http://www.flickr.com/photos/cocoen/411960476/ “Shelving”: http://www.flickr.com/photos/cofrin_library/5185468876/in/set-72157625288287283 “The Adventurers”: http://www.flickr.com/photos/mikee032901/2306216747/ “2008-01-26 (Editing a paper) – 30”: http://www.flickr.com/photos/nics_events/2349632397/ “Questions”: http://www.flickr.com/photos/oberazzi/318947873/Image Sources

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