Case Study: Regulatory Structured Content Background Regulatory Agency for the Energy Sector managing: • Regulations • Process Documentation • Submissions • Public Consultation Outcomes • Judgments Pressures: • Growing volume & complexity of regulations & submissions • Growing complexity of the consultation process • To bring costs under control or even reduce them • Maintain or even shorten the process cycle times
Case Study: Regulatory Structured Content Three Key Ingredients Top Tier Management Consulting Firm • Conducted a comprehensive process review • Collaborated with stakeholders to re-envision the future Content Management Consulting Firm • Facilitated a wide-ranging analysis & modeling activity • Developed target content models with rich semantics Content Management & Publishing Technology Vendors • Engaged to tailor their tools to support • The re-envisioned business process • Fully customized authoring environments • Sophisticated management & publishing services
Case Study: Outcome How do you think this turned out?
What Went Wrong? Over-indulgence in meaningful [semantic] markup Insanely complex authoring experience Insanely complex authoring tool customizations Insanely complex authoring support tools • Auto-complete • Validation • Packaging Insanely complex processing scenarios [publishing] Target vision disconnected from reality in key ways Naively transgressed obvious legal boundaries • Attempted to automate formatting submission after receipt Generated unsustainable maintenance costs
Lessons Learned<$ Element element-name > Semantics come at a price and must be associated with a concrete use Standard Generalized Markup Language (SGML) defined a Document Type Definition (DTD) as [organizing] “rules defined by an application”
Markup Considered Harmful Is there any value in using meaningful [semantic] markup? Theodor (Ted) Holm Nelson and Infrastructures for Information, Inc.
Basic Markup: HTML Formatting Markup Content Models Processing & Results Expedites online delivery Shouldn’t +$ have cost much but did Formatting -$ Minimum investment Didn’t get in XHTML Web Pages the way…
Inline Semantic Markup Different story Content Models Processing & Results Cost of processing semantic +$ markup is real -$ Semantics Benefits mainly seen in +$ more filtered formatting Formatting -$ The outcome XML / DITA Multiple Products is debateable
Balanced Markup: Just Enough Semantics Semantic Models Content Models Processing & Results +$ Semantics -$ +$ Formatting -$Semantic models provide semantic markup with the rigor needed to become really useful
Advanced Markup: Progression from Balanced Semantic Models Content Models Processing & Results +$ Semantics -$ +$ Formatting -$ More comprehensive semantic models co-evolve with inline semantic markup
Intelligent Content in a Normal Office Two Answers Even when you are trying to not use XML, you are probably using XML • MS Office / SharePoint Any application larger than an eggcup will need to interoperate with other applications • Exchanging information • Permitting extensibility to support interoperability Frankenstein goes mobile
Real Content Resists Definitive Categorization Real Content Demands Special attention
The Human Face of Intelligent Content The Web & XML united Browser-based collaborative authoring Strong object metadata supporting discovery & selection Container elements providing semantic guidance Content input as XHTML using common widgets Minimal inline semantic markup Attractive benefits profile Easily extensible over time
Asking Questions & Raising Objectionsor just making connections…Joe GollnerGnostyx Research Inc.email@example.comThe Content Philosopher Blogwww.gollner.ca