Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
excella.com | @excellaco
excella.com
@excellaco
Decoding Culture
Beyond the Fluff and Back to Business
Jeff Gallimore
DCSU...
excella.com | @excellaco
“Culture eats strategy for
breakfast.”
– Peter Drucker
https://upload.wikimedia.org/wikipedia/com...
excella.com | @excellaco
Merriam-Webster’s
2014 Word of the Year
Culture.
excella.com | @excellaco
The DevOps movement.
http://core0.staticworld.net/images/article/2014/06/devops-100314993-primary...
excella.com | @excellaco
Culture is a key aspect of
DevOps.
(So is Sharing, which is
related to culture.)
Culture
Automati...
excella.com | @excellaco
Take 15 seconds to yourself to come up with an answer for how you
would describe your organizatio...
excella.com | @excellaco
jk!!! ! ! !
excella.com | @excellaco
“Please describe your organization’s culture.”
https://c1.staticflickr.com/2/1206/874357185_e02e5...
excella.com | @excellaco
And then words…
https://17eb94422c7de298ec1b-8601c126654e9663374c173ae837a562.ssl.cf1.rackcdn.com...
excella.com | @excellaco
Culture is hard to describe.
https://muskmellon.files.wordpress.com/2012/05/i-cant-explain-2.jpg
excella.com | @excellaco
Culture is hard to measure.
http://metro.co.uk/2011/10/12/researchers-begin-counting-grains-of-sa...
excella.com | @excellaco
Culture is hard to change.
https://s-media-cache-ak0.pinimg.com/originals/83/8e/c7/838ec73c30a14a...
excella.com | @excellaco
Why is culture important?
http://img06.deviantart.net/bd80/i/2011/300/1/6/so_what_button_by_blueb...
excella.com | @excellaco
46x more frequent deploys.
440x faster lead times.
96x faster MTTR.
5x lower change failure rate....
excella.com | @excellaco
Culture predicts both IT performance and organizational
performance.
(p. 15)
excella.com | @excellaco
Because science.
Forsgren, N., J. Humble (2016). “The Role of Continuous Delivery in IT
and Organ...
excella.com | @excellaco
More successful organizations.
http://i.cdn.turner.com/nba/nba/.element/media/2.0/teamsites/celti...
excella.com | @excellaco
Happier employees.
https://c1.staticflickr.com/5/4129/4972978130_bc61453ffa_b.jpg
excella.com | @excellaco
What is culture?
http://i.vimeocdn.com/video/454221405_1280x720.jpg
excella.com | @excellaco
Westrum’s
Culture
Typology
excella.com | @excellaco
“Having a Just Culture means that you’re making effort to balance
safety and accountability.”
htt...
excella.com | @excellaco
“Work that gets learned-by-doing
lives by this pact: Technical errors
and their consequences are ...
excella.com | @excellaco
"An air traffic control provider reported a 50% drop in incidents
reported in the year following ...
excella.com | @excellaco
Balance accountability and learning.
https://www.flickr.com/photos/mikecogh/8035396680
excella.com | @excellaco
Psychological safety.
“If I make a mistake on our team, it is not held against me.”
excella.com | @excellaco
A Google study found
psychological safety was
“far and away the most
important” dynamic that set
...
excella.com | @excellaco
Because more science.
Edmondson, A. (1999). “Psychological Safety and Learning Behavior in
Work T...
excella.com | @excellaco
The safer you feel, the
more you learn.
The more you learn, the
better you perform.
Safety
Learni...
excella.com | @excellaco
How do you change culture?
https://media.licdn.com/mpr/mpr/AAEAAQAAAAAAAATsAAAAJGNhYjkzMDRmLThhZT...
excella.com | @excellaco
Assess.
https://content.linkedin.com/content/dam/business/talent-solutions/global/en_us/blog/2014...
excella.com | @excellaco
Strongly
disagree
Disagree Somewhat
disagree
Neither agree
nor disagree
Somewhat
agree
Agree Stro...
excella.com | @excellaco
DORA can provide insights on
cultural capabilities, like
• Westrum organizational culture.
• Clim...
excella.com | @excellaco
Assessing culture.
All items measured on a Likert-type scale, 1=Strongly disagree to 7=Strongly a...
excella.com | @excellaco
1. On my team, information is actively
sought.
2. On my team, failures are learning
opportunities...
excella.com | @excellaco
Educate.
http://www.supportingeducation.org/wp-content/uploads/2012/11/Apple-chalkboard-book.jpeg
excella.com | @excellaco
Knowing is half the battle.
http://cdn.churchm.ag/wp-content/uploads/2014/03/knowing-is-half-the-...
excella.com | @excellaco
Speak to the head and the
heart.
http://lauriehaller.org/wp-content/uploads/2015/05/20150518-1.jpg
excella.com | @excellaco
Winning IT and organizational performance.
http://i2.cdn.cnn.com/cnnnext/dam/assets/150606190815-...
excella.com | @excellaco
Burnout is real and has a human toll.
Read John Willis’ “Karojisatsu” post on the IT Revolution b...
excella.com | @excellaco
Think.
https://upload.wikimedia.org/wikipedia/commons/1/12/The_Thinker_close.jpg
excella.com | @excellaco
Change your mindset.
http://inutile.club/estatis/brain-transplant/img/scheme.png
excella.com | @excellaco
1. People do not come to work to
do a bad job.
2. Everyone is doing the best
they can given the i...
excella.com | @excellaco
Shift from ”Who?” to “Why?”
Why did you do what you did?
Why did that action make sense to you at...
excella.com | @excellaco
What would you think if this happened to you?
excella.com | @excellaco
The U.S. Navy came to different conclusions about collisions involving
two of its ships last year.
excella.com | @excellaco
"Both of these accidents were
preventable and the respective
investigations found multiple
failur...
excella.com | @excellaco
"Many of the decisions made that led
to this incident were the result of
poor judgment and decisi...
excella.com | @excellaco
Act.
https://www.flickr.com/photos/atoach/8094737104
excella.com | @excellaco
Model the behavior.
1. Frame work as learning problems, as opposed to execution
problems.
excella.com | @excellaco
Experiments.
“I have not failed 700
times. I have not failed
once. I have succeeded in
proving th...
excella.com | @excellaco
excella.com | @excellaco
DO: Get commitment from all
the appropriate players.
DON’T: Use an ad hoc or
improvisational appr...
excella.com | @excellaco
Just don’t.
excella.com | @excellaco
Model the behavior.
1. Frame work as learning problems, as opposed to execution
problems.
2. Ackn...
excella.com | @excellaco
You’re taking risks.
Show courage.
excella.com | @excellaco
You can be a hero.
https://www.flickr.com/photos/mleung311/8854935471
excella.com | @excellaco
To the supervisors, managers, leaders, and anyone who considers
themselves a boss…
http://static....
excella.com | @excellaco
“The supposition is prevalent the
world over that there would be no
problems in production or ser...
excella.com | @excellaco
Speed of the leader. Speed of the team.
https://c1.staticflickr.com/2/1049/5142119589_1aaf74ded4_...
excella.com | @excellaco
You control consequences and rewards.
http://lvannorman.weebly.com/uploads/1/9/5/8/19580573/26626...
excella.com | @excellaco
Toyota and GM entered into a joint venture in 1984 at GM’s Fremont facility.
GM had closed the Fr...
excella.com | @excellaco
Same physical plant.
85% of the same workforce.
43.1 labor hours per car in 1978.
20.8 labor hour...
excella.com | @excellaco
You can create transformations.
excella.com | @excellaco
It reflects how we think and what we value.
It shows up in how we act.
It is changeable.
Culture.
excella.com | @excellaco
Think different.
http://alumni.sae.edu/wp-content/uploads/2016/03/growth-fixed-mindset.jpg
excella.com | @excellaco
Act different.
excella.com | @excellaco
We can make some beautiful changes.
https://www.flickr.com/photos/esqenzo/268064771
excella.com | @excellaco
Perform better.
https://pbs.twimg.com/media/CAJjx9dVAAAimmQ.jpg
excella.com | @excellaco
Feel better.
https://c1.staticflickr.com/8/7244/7291435622_7639b9faf4_b.jpg
excella.com | @excellaco
Culture matters.
It affects each of us.
excella.com | @excellaco
We each have personal experience with culture.
http://bournedirectory.com/uploads/3/4/6/1/3461428...
excella.com | @excellaco
We each have power for change.
http://refe99.com/wp-content/uploads/2014/07/Im-going-to-change-my...
excella.com | @excellaco
Jeff Gallimore
jeff.gallimore@excella.com
@jgallimore
http://itsanicelife.com
https://www.linkedi...
excella.com | @excellaco
Upcoming SlideShare
Loading in …5
×

of

YouTube videos are no longer supported on SlideShare

View original on YouTube

Decoding Culture: Beyond the Fluff and Back to Business Slide 2 Decoding Culture: Beyond the Fluff and Back to Business Slide 3 Decoding Culture: Beyond the Fluff and Back to Business Slide 4 Decoding Culture: Beyond the Fluff and Back to Business Slide 5 Decoding Culture: Beyond the Fluff and Back to Business Slide 6 Decoding Culture: Beyond the Fluff and Back to Business Slide 7 Decoding Culture: Beyond the Fluff and Back to Business Slide 8 Decoding Culture: Beyond the Fluff and Back to Business Slide 9 Decoding Culture: Beyond the Fluff and Back to Business Slide 10 Decoding Culture: Beyond the Fluff and Back to Business Slide 11 Decoding Culture: Beyond the Fluff and Back to Business Slide 12 Decoding Culture: Beyond the Fluff and Back to Business Slide 13 Decoding Culture: Beyond the Fluff and Back to Business Slide 14 Decoding Culture: Beyond the Fluff and Back to Business Slide 15 Decoding Culture: Beyond the Fluff and Back to Business Slide 16 Decoding Culture: Beyond the Fluff and Back to Business Slide 17 Decoding Culture: Beyond the Fluff and Back to Business Slide 18 Decoding Culture: Beyond the Fluff and Back to Business Slide 19 Decoding Culture: Beyond the Fluff and Back to Business Slide 20 Decoding Culture: Beyond the Fluff and Back to Business Slide 21 Decoding Culture: Beyond the Fluff and Back to Business Slide 22 Decoding Culture: Beyond the Fluff and Back to Business Slide 23 Decoding Culture: Beyond the Fluff and Back to Business Slide 24 Decoding Culture: Beyond the Fluff and Back to Business Slide 25 Decoding Culture: Beyond the Fluff and Back to Business Slide 26 Decoding Culture: Beyond the Fluff and Back to Business Slide 27 Decoding Culture: Beyond the Fluff and Back to Business Slide 28 Decoding Culture: Beyond the Fluff and Back to Business Slide 29 Decoding Culture: Beyond the Fluff and Back to Business Slide 30 Decoding Culture: Beyond the Fluff and Back to Business Slide 31 Decoding Culture: Beyond the Fluff and Back to Business Slide 32 Decoding Culture: Beyond the Fluff and Back to Business Slide 33 Decoding Culture: Beyond the Fluff and Back to Business Slide 34 Decoding Culture: Beyond the Fluff and Back to Business Slide 35 Decoding Culture: Beyond the Fluff and Back to Business Slide 36 Decoding Culture: Beyond the Fluff and Back to Business Slide 37 Decoding Culture: Beyond the Fluff and Back to Business Slide 38 Decoding Culture: Beyond the Fluff and Back to Business Slide 39 Decoding Culture: Beyond the Fluff and Back to Business Slide 40 Decoding Culture: Beyond the Fluff and Back to Business Slide 41 Decoding Culture: Beyond the Fluff and Back to Business Slide 42 Decoding Culture: Beyond the Fluff and Back to Business Slide 43 Decoding Culture: Beyond the Fluff and Back to Business Slide 44 Decoding Culture: Beyond the Fluff and Back to Business Slide 45 Decoding Culture: Beyond the Fluff and Back to Business Slide 46 Decoding Culture: Beyond the Fluff and Back to Business Slide 47 Decoding Culture: Beyond the Fluff and Back to Business Slide 48 Decoding Culture: Beyond the Fluff and Back to Business Slide 49 Decoding Culture: Beyond the Fluff and Back to Business Slide 50 Decoding Culture: Beyond the Fluff and Back to Business Slide 51 Decoding Culture: Beyond the Fluff and Back to Business Slide 52 Decoding Culture: Beyond the Fluff and Back to Business Slide 53 Decoding Culture: Beyond the Fluff and Back to Business Slide 54 Decoding Culture: Beyond the Fluff and Back to Business Slide 55 Decoding Culture: Beyond the Fluff and Back to Business Slide 56 Decoding Culture: Beyond the Fluff and Back to Business Slide 57 Decoding Culture: Beyond the Fluff and Back to Business Slide 58 Decoding Culture: Beyond the Fluff and Back to Business Slide 59 Decoding Culture: Beyond the Fluff and Back to Business Slide 60 Decoding Culture: Beyond the Fluff and Back to Business Slide 61 Decoding Culture: Beyond the Fluff and Back to Business Slide 62 Decoding Culture: Beyond the Fluff and Back to Business Slide 63 Decoding Culture: Beyond the Fluff and Back to Business Slide 64 Decoding Culture: Beyond the Fluff and Back to Business Slide 65 Decoding Culture: Beyond the Fluff and Back to Business Slide 66 Decoding Culture: Beyond the Fluff and Back to Business Slide 67 Decoding Culture: Beyond the Fluff and Back to Business Slide 68 Decoding Culture: Beyond the Fluff and Back to Business Slide 69 Decoding Culture: Beyond the Fluff and Back to Business Slide 70 Decoding Culture: Beyond the Fluff and Back to Business Slide 71 Decoding Culture: Beyond the Fluff and Back to Business Slide 72 Decoding Culture: Beyond the Fluff and Back to Business Slide 73 Decoding Culture: Beyond the Fluff and Back to Business Slide 74 Decoding Culture: Beyond the Fluff and Back to Business Slide 75
Upcoming SlideShare
What to Upload to SlideShare
Next
Download to read offline and view in fullscreen.

0 Likes

Share

Download to read offline

Decoding Culture: Beyond the Fluff and Back to Business

Download to read offline

My talk at the DC Scrum User Group meetup on January 22, 2018.

Related Books

Free with a 30 day trial from Scribd

See all

Related Audiobooks

Free with a 30 day trial from Scribd

See all
  • Be the first to like this

Decoding Culture: Beyond the Fluff and Back to Business

  1. 1. excella.com | @excellaco excella.com @excellaco Decoding Culture Beyond the Fluff and Back to Business Jeff Gallimore DCSUG January 22, 2018
  2. 2. excella.com | @excellaco “Culture eats strategy for breakfast.” – Peter Drucker https://upload.wikimedia.org/wikipedia/commons/e/ea/Drucker5789.jpg
  3. 3. excella.com | @excellaco Merriam-Webster’s 2014 Word of the Year Culture.
  4. 4. excella.com | @excellaco The DevOps movement. http://core0.staticworld.net/images/article/2014/06/devops-100314993-primary.idge.jpg
  5. 5. excella.com | @excellaco Culture is a key aspect of DevOps. (So is Sharing, which is related to culture.) Culture Automation Lean Measurement Sharing
  6. 6. excella.com | @excellaco Take 15 seconds to yourself to come up with an answer for how you would describe your organization’s culture. Describe your organization’s culture. I’m going to call on a few people to give their answers.
  7. 7. excella.com | @excellaco jk!!! ! ! !
  8. 8. excella.com | @excellaco “Please describe your organization’s culture.” https://c1.staticflickr.com/2/1206/874357185_e02e570cdd_b.jpg
  9. 9. excella.com | @excellaco And then words… https://17eb94422c7de298ec1b-8601c126654e9663374c173ae837a562.ssl.cf1.rackcdn.com/Images//umbrella%20redesign/careers/Careers_CulturePage_InfoGraphic.png
  10. 10. excella.com | @excellaco Culture is hard to describe. https://muskmellon.files.wordpress.com/2012/05/i-cant-explain-2.jpg
  11. 11. excella.com | @excellaco Culture is hard to measure. http://metro.co.uk/2011/10/12/researchers-begin-counting-grains-of-sand-on-cornish-beach-182702/
  12. 12. excella.com | @excellaco Culture is hard to change. https://s-media-cache-ak0.pinimg.com/originals/83/8e/c7/838ec73c30a14adda966c04553bb09d0.jpg
  13. 13. excella.com | @excellaco Why is culture important? http://img06.deviantart.net/bd80/i/2011/300/1/6/so_what_button_by_blueberryblack-d4e49uz.jpg
  14. 14. excella.com | @excellaco 46x more frequent deploys. 440x faster lead times. 96x faster MTTR. 5x lower change failure rate. https://puppet.com/sites/default/files/inline-images/Puppet-DOR-cover.jpg
  15. 15. excella.com | @excellaco Culture predicts both IT performance and organizational performance. (p. 15)
  16. 16. excella.com | @excellaco Because science. Forsgren, N., J. Humble (2016). “The Role of Continuous Delivery in IT and Organizational Performance.” (p. 10) https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2681909 (p. 10)
  17. 17. excella.com | @excellaco More successful organizations. http://i.cdn.turner.com/nba/nba/.element/media/2.0/teamsites/celtics/media/history-championships-970x442.jpg
  18. 18. excella.com | @excellaco Happier employees. https://c1.staticflickr.com/5/4129/4972978130_bc61453ffa_b.jpg
  19. 19. excella.com | @excellaco What is culture? http://i.vimeocdn.com/video/454221405_1280x720.jpg
  20. 20. excella.com | @excellaco Westrum’s Culture Typology
  21. 21. excella.com | @excellaco “Having a Just Culture means that you’re making effort to balance safety and accountability.” https://codeascraft.com/2012/05/22/blameless-postmortems/
  22. 22. excella.com | @excellaco “Work that gets learned-by-doing lives by this pact: Technical errors and their consequences are to be acknowledged and transformed into an occasion for positive experience, learning, improvement.” (p. 38) “The world is complex – live with it. And learn from it what you can.” (p. 117)
  23. 23. excella.com | @excellaco "An air traffic control provider reported a 50% drop in incidents reported in the year following criminal prosecution of controllers involved in a runway incursion incident.” (p. 109) The organization lost the opportunity to learn from the unreported incidents. Creating a climate of fear.
  24. 24. excella.com | @excellaco Balance accountability and learning. https://www.flickr.com/photos/mikecogh/8035396680
  25. 25. excella.com | @excellaco Psychological safety. “If I make a mistake on our team, it is not held against me.”
  26. 26. excella.com | @excellaco A Google study found psychological safety was “far and away the most important” dynamic that set successful teams apart from other teams. https://rework.withgoogle.com/blog/five-keys-to-a-successful-google-team/
  27. 27. excella.com | @excellaco Because more science. Edmondson, A. (1999). “Psychological Safety and Learning Behavior in Work Teams.” (p. 9) http://www.jstor.org/stable/2666999?origin=JSTOR-pdf&seq=1#page_scan_tab_contents
  28. 28. excella.com | @excellaco The safer you feel, the more you learn. The more you learn, the better you perform. Safety Learning Performance
  29. 29. excella.com | @excellaco How do you change culture? https://media.licdn.com/mpr/mpr/AAEAAQAAAAAAAATsAAAAJGNhYjkzMDRmLThhZTUtNDBjYi1iOTRhLTA2Nzc0YWFlMTU3Mw.jpg
  30. 30. excella.com | @excellaco Assess. https://content.linkedin.com/content/dam/business/talent-solutions/global/en_us/blog/2014/10/measure-quality.jpg
  31. 31. excella.com | @excellaco Strongly disagree Disagree Somewhat disagree Neither agree nor disagree Somewhat agree Agree Strongly agree Failure causes inquiry. ! ! ! ! ! ! ! How strongly do you agree or disagree with the following? On my team... https://devops-research.com/img/dora.png
  32. 32. excella.com | @excellaco DORA can provide insights on cultural capabilities, like • Westrum organizational culture. • Climate for learning. • Collaboration between teams. • Job satisfaction. …against industry benchmarks. https://devops-research.com/
  33. 33. excella.com | @excellaco Assessing culture. All items measured on a Likert-type scale, 1=Strongly disagree to 7=Strongly agree 1. On my team, information is actively sought. 2. On my team, failures are learning opportunities, and messengers of them are not punished. 3. On my team, responsibilities are shared. 4. On my team, cross-functional collaboration is encouraged and rewarded. 5. On my team, failure causes enquiry. 6. On my team, new ideas are welcomed. 7. On my team, failures are treated primarily as opportunities to improve the system.
  34. 34. excella.com | @excellaco 1. On my team, information is actively sought. 2. On my team, failures are learning opportunities, and messengers of them are not punished. 3. On my team, responsibilities are shared. 4. On my team, cross-functional collaboration is encouraged and rewarded. 5. On my team, failure causes enquiry. 6. On my team, new ideas are welcomed. 7. On my team, failures are treated primarily as opportunities to improve the system. Our Own Culture Assessment 1. Strongly Disagree 2. Disagree 3. Somewhat Disagree 4. Neither Agree Nor Disagree 5. Somewhat Agree 6. Agree 7. Strongly Agree
  35. 35. excella.com | @excellaco Educate. http://www.supportingeducation.org/wp-content/uploads/2012/11/Apple-chalkboard-book.jpeg
  36. 36. excella.com | @excellaco Knowing is half the battle. http://cdn.churchm.ag/wp-content/uploads/2014/03/knowing-is-half-the-battle.jpg
  37. 37. excella.com | @excellaco Speak to the head and the heart. http://lauriehaller.org/wp-content/uploads/2015/05/20150518-1.jpg
  38. 38. excella.com | @excellaco Winning IT and organizational performance. http://i2.cdn.cnn.com/cnnnext/dam/assets/150606190815-american-paharoah-crossing-line-super-169.jpg
  39. 39. excella.com | @excellaco Burnout is real and has a human toll. Read John Willis’ “Karojisatsu” post on the IT Revolution blog. https://www.flickr.com/photos/44534236@N00
  40. 40. excella.com | @excellaco Think. https://upload.wikimedia.org/wikipedia/commons/1/12/The_Thinker_close.jpg
  41. 41. excella.com | @excellaco Change your mindset. http://inutile.club/estatis/brain-transplant/img/scheme.png
  42. 42. excella.com | @excellaco 1. People do not come to work to do a bad job. 2. Everyone is doing the best they can given the information they have at the time. New Assumptions
  43. 43. excella.com | @excellaco Shift from ”Who?” to “Why?” Why did you do what you did? Why did that action make sense to you at the time? Why did the system allow you to do that?
  44. 44. excella.com | @excellaco What would you think if this happened to you?
  45. 45. excella.com | @excellaco The U.S. Navy came to different conclusions about collisions involving two of its ships last year.
  46. 46. excella.com | @excellaco "Both of these accidents were preventable and the respective investigations found multiple failures by watch standers that contributed to the incidents.” – ADM John Richardson, Chief of Naval Operations Human Error
  47. 47. excella.com | @excellaco "Many of the decisions made that led to this incident were the result of poor judgment and decision making of the Commanding Officer. That said, no single person bears full responsibility for this incident. The crew was unprepared for the situation in which they found themselves through a lack of preparation, ineffective command and control, and deficiencies in training and preparations for navigation.” (p. 20, 59) More Human Error
  48. 48. excella.com | @excellaco Act. https://www.flickr.com/photos/atoach/8094737104
  49. 49. excella.com | @excellaco Model the behavior. 1. Frame work as learning problems, as opposed to execution problems.
  50. 50. excella.com | @excellaco Experiments. “I have not failed 700 times. I have not failed once. I have succeeded in proving that those 700 ways will not work. When I have eliminated the ways that will not work, I will find the way that will work.” – Thomas Edison http://cdn8.openculture.com/wp-content/uploads/2015/03/640px-Thomas_Edison2.jpg
  51. 51. excella.com | @excellaco
  52. 52. excella.com | @excellaco DO: Get commitment from all the appropriate players. DON’T: Use an ad hoc or improvisational approach. DO: Use the scientific method. DON’T: Use experiments as a tool for evil.
  53. 53. excella.com | @excellaco Just don’t.
  54. 54. excella.com | @excellaco Model the behavior. 1. Frame work as learning problems, as opposed to execution problems. 2. Acknowledge your own fallibility. 3. Model curiosity by asking a lot of questions.
  55. 55. excella.com | @excellaco You’re taking risks. Show courage.
  56. 56. excella.com | @excellaco You can be a hero. https://www.flickr.com/photos/mleung311/8854935471
  57. 57. excella.com | @excellaco To the supervisors, managers, leaders, and anyone who considers themselves a boss… http://static.spin.com/files/120628-bruce.png
  58. 58. excella.com | @excellaco “The supposition is prevalent the world over that there would be no problems in production or service if only our production workers would do their jobs in the way that they were taught. Pleasant dreams. The workers are handicapped by the system, and the system belongs to the management.” Deming, “Out of the Crisis” (p. 121) https://www.census.gov/history/img/deming.jpg
  59. 59. excella.com | @excellaco Speed of the leader. Speed of the team. https://c1.staticflickr.com/2/1049/5142119589_1aaf74ded4_b.jpg
  60. 60. excella.com | @excellaco You control consequences and rewards. http://lvannorman.weebly.com/uploads/1/9/5/8/19580573/2662697_orig.jpg?241
  61. 61. excella.com | @excellaco Toyota and GM entered into a joint venture in 1984 at GM’s Fremont facility. GM had closed the Fremont facility in 1982. The GM-Fremont employees were “considered the worst workforce in the automobile industry in the United States” by the UAW.
  62. 62. excella.com | @excellaco Same physical plant. 85% of the same workforce. 43.1 labor hours per car in 1978. 20.8 labor hours per car in 1986. Same… but different.
  63. 63. excella.com | @excellaco You can create transformations.
  64. 64. excella.com | @excellaco It reflects how we think and what we value. It shows up in how we act. It is changeable. Culture.
  65. 65. excella.com | @excellaco Think different. http://alumni.sae.edu/wp-content/uploads/2016/03/growth-fixed-mindset.jpg
  66. 66. excella.com | @excellaco Act different.
  67. 67. excella.com | @excellaco We can make some beautiful changes. https://www.flickr.com/photos/esqenzo/268064771
  68. 68. excella.com | @excellaco Perform better. https://pbs.twimg.com/media/CAJjx9dVAAAimmQ.jpg
  69. 69. excella.com | @excellaco Feel better. https://c1.staticflickr.com/8/7244/7291435622_7639b9faf4_b.jpg
  70. 70. excella.com | @excellaco Culture matters. It affects each of us.
  71. 71. excella.com | @excellaco We each have personal experience with culture. http://bournedirectory.com/uploads/3/4/6/1/34614287/912045_orig.jpg
  72. 72. excella.com | @excellaco We each have power for change. http://refe99.com/wp-content/uploads/2014/07/Im-going-to-change-my-life-today.jpg
  73. 73. excella.com | @excellaco Jeff Gallimore jeff.gallimore@excella.com @jgallimore http://itsanicelife.com https://www.linkedin.com/in/jgallimore Me
  74. 74. excella.com | @excellaco

My talk at the DC Scrum User Group meetup on January 22, 2018.

Views

Total views

569

On Slideshare

0

From embeds

0

Number of embeds

34

Actions

Downloads

6

Shares

0

Comments

0

Likes

0

×