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excella.com | @excellaco
excella.com
@excellaco
Decoding Culture
Beyond the Fluff and Back to Business
Jeff Gallimore
excella.com | @excellaco
“Culture eats strategy for
breakfast.”
– Peter Drucker
https://upload.wikimedia.org/wikipedia/com...
excella.com | @excellaco
Merriam-Webster’s
2014 Word of the Year
Culture.
excella.com | @excellaco
Culture is a key aspect of
DevOps.
(So is Sharing, which is
related to culture.)
Culture
Automati...
excella.com | @excellaco
Please describe your organization’s culture.
https://c1.staticflickr.com/2/1206/874357185_e02e570...
excella.com | @excellaco
And then words…
https://17eb94422c7de298ec1b-8601c126654e9663374c173ae837a562.ssl.cf1.rackcdn.com...
excella.com | @excellaco
Culture is hard to describe.
https://muskmellon.files.wordpress.com/2012/05/i-cant-explain-2.jpg
excella.com | @excellaco
Culture is hard to measure.
http://metro.co.uk/2011/10/12/researchers-begin-counting-grains-of-sa...
excella.com | @excellaco
Culture is hard to change.
https://s-media-cache-ak0.pinimg.com/originals/83/8e/c7/838ec73c30a14a...
excella.com | @excellaco
Why is culture important?
http://img06.deviantart.net/bd80/i/2011/300/1/6/so_what_button_by_blueb...
excella.com | @excellaco
200x more frequent deploys.
2,555x faster lead times.
24x faster MTTR.
3x lower change failure ra...
excella.com | @excellaco
Culture predicts both IT performance and organizational
performance.
(p. 15)
excella.com | @excellaco
Because science.
Forsgren, N., J. Humble (2016). “The Role of Continuous Delivery in IT
and Organ...
excella.com | @excellaco
More successful organizations.
http://i.cdn.turner.com/nba/nba/.element/media/2.0/teamsites/celti...
excella.com | @excellaco
Happier employees.
https://c1.staticflickr.com/5/4129/4972978130_bc61453ffa_b.jpg
excella.com | @excellaco
What is culture?
http://i.vimeocdn.com/video/454221405_1280x720.jpg
excella.com | @excellaco
Westrum’s
Culture
Typology
excella.com | @excellaco
“Having a Just Culture means that you’re making effort to balance
safety and accountability.”
htt...
excella.com | @excellaco
“Work that gets learned-by-doing
lives by this pact: Technical errors
and their consequences are ...
excella.com | @excellaco
"An air traffic control provider reported a 50% drop in incidents
reported in the year following ...
excella.com | @excellaco
Balance accountability and learning.
https://www.flickr.com/photos/mikecogh/8035396680
excella.com | @excellaco
Psychological safety.
“If I make a mistake on our team, it is not held against me.”
excella.com | @excellaco
A Google study found
psychological safety was
“far and away the most
important” dynamic that set
...
excella.com | @excellaco
Because more science.
Edmondson, A. (1999). “Psychological Safety and Learning Behavior in
Work T...
excella.com | @excellaco
The safer you feel, the
more you learn.
The more you learn, the
better you perform.
Safety
Learni...
excella.com | @excellaco
How do you change culture?
https://media.licdn.com/mpr/mpr/AAEAAQAAAAAAAATsAAAAJGNhYjkzMDRmLThhZT...
excella.com | @excellaco
Assess.
https://content.linkedin.com/content/dam/business/talent-solutions/global/en_us/blog/2014...
excella.com | @excellaco
Strongly	
disagree
Disagree Somewhat
disagree
Neither	agree	
nor disagree
Somewhat	
agree
Agree S...
excella.com | @excellaco
DORA can provide insights on
cultural capabilities, like
• Westrum organizational culture.
• Clim...
excella.com | @excellaco
Assessing culture.
All items measured on a Likert-type scale, 1=Strongly disagree to 7 = Strongly...
excella.com | @excellaco
Educate.
http://www.supportingeducation.org/wp-content/uploads/2012/11/Apple-chalkboard-book.jpeg
excella.com | @excellaco
Knowing is half the battle.
http://cdn.churchm.ag/wp-content/uploads/2014/03/knowing-is-half-the-...
excella.com | @excellaco
Speak to the head and the
heart.
http://lauriehaller.org/wp-content/uploads/2015/05/20150518-1.jpg
excella.com | @excellaco
Winning IT and organizational performance.
http://i2.cdn.cnn.com/cnnnext/dam/assets/150606190815-...
excella.com | @excellaco
Burnout is real and has a human toll.
Read John Willis’ “Karojisatsu” post on the IT Revolution b...
excella.com | @excellaco
Think.
https://upload.wikimedia.org/wikipedia/commons/1/12/The_Thinker_close.jpg
excella.com | @excellaco
Change your mindset.
http://inutile.club/estatis/brain-transplant/img/scheme.png
excella.com | @excellaco
People do not come to
work to do a bad job.
Everyone is doing the best
they can given the
informa...
excella.com | @excellaco
Shift from ”Who?” to “Why?”
Why did you do what you did?
Why did that action make sense to you at...
excella.com | @excellaco
What would you think if this happened to you?
excella.com | @excellaco
Act.
https://www.flickr.com/photos/atoach/8094737104
excella.com | @excellaco
Model the behavior.
1. Frame work as learning problems, as opposed to execution
problems.
2. Ackn...
excella.com | @excellaco
You’re taking risks.
Show courage.
excella.com | @excellaco
You can be a hero.
https://www.flickr.com/photos/mleung311/8854935471
excella.com | @excellaco
To the supervisors, managers, leaders, and anyone who considers
themselves a boss…
http://static....
excella.com | @excellaco
"The supposition is prevalent the
world over that there would be no
problems in production or ser...
excella.com | @excellaco
Speed of the leader. Speed of the team.
https://c1.staticflickr.com/2/1049/5142119589_1aaf74ded4_...
excella.com | @excellaco
You control consequences and rewards.
http://lvannorman.weebly.com/uploads/1/9/5/8/19580573/26626...
excella.com | @excellaco
It reflects how we think and what we value.
It shows up in how we act.
It is changeable.
Culture.
excella.com | @excellaco
Think different.
http://alumni.sae.edu/wp-content/uploads/2016/03/growth-fixed-mindset.jpg
excella.com | @excellaco
Act different.
excella.com | @excellaco
We can make some beautiful changes.
https://www.flickr.com/photos/esqenzo/268064771
excella.com | @excellaco
Perform better.
https://pbs.twimg.com/media/CAJjx9dVAAAimmQ.jpg
excella.com | @excellaco
Feel better.
https://c1.staticflickr.com/8/7244/7291435622_7639b9faf4_b.jpg
excella.com | @excellaco
Culture matters.
It affects each of us.
excella.com | @excellaco
We each have personal experience with culture.
http://bournedirectory.com/uploads/3/4/6/1/3461428...
excella.com | @excellaco
We each have power for change.
http://refe99.com/wp-content/uploads/2014/07/Im-going-to-change-my...
excella.com | @excellaco
Jeff Gallimore
jeff.gallimore@excella.com
@jgallimore
http://itsanicelife.com
https://www.linkedi...
excella.com | @excellaco
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Decoding Culture: Beyond the Fluff and Back to Business

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My talk at the inaugural DevOpsDays Baltimore event on March 7, 2017.

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Decoding Culture: Beyond the Fluff and Back to Business

  1. 1. excella.com | @excellaco excella.com @excellaco Decoding Culture Beyond the Fluff and Back to Business Jeff Gallimore
  2. 2. excella.com | @excellaco “Culture eats strategy for breakfast.” – Peter Drucker https://upload.wikimedia.org/wikipedia/commons/e/ea/Drucker5789.jpg
  3. 3. excella.com | @excellaco Merriam-Webster’s 2014 Word of the Year Culture.
  4. 4. excella.com | @excellaco Culture is a key aspect of DevOps. (So is Sharing, which is related to culture.) Culture Automation Lean Measurement Sharing
  5. 5. excella.com | @excellaco Please describe your organization’s culture. https://c1.staticflickr.com/2/1206/874357185_e02e570cdd_b.jpg
  6. 6. excella.com | @excellaco And then words… https://17eb94422c7de298ec1b-8601c126654e9663374c173ae837a562.ssl.cf1.rackcdn.com/Images//umbrella%20redesign/careers/Careers_CulturePage_InfoGraphic.png
  7. 7. excella.com | @excellaco Culture is hard to describe. https://muskmellon.files.wordpress.com/2012/05/i-cant-explain-2.jpg
  8. 8. excella.com | @excellaco Culture is hard to measure. http://metro.co.uk/2011/10/12/researchers-begin-counting-grains-of-sand-on-cornish-beach-182702/
  9. 9. excella.com | @excellaco Culture is hard to change. https://s-media-cache-ak0.pinimg.com/originals/83/8e/c7/838ec73c30a14adda966c04553bb09d0.jpg
  10. 10. excella.com | @excellaco Why is culture important? http://img06.deviantart.net/bd80/i/2011/300/1/6/so_what_button_by_blueberryblack-d4e49uz.jpg
  11. 11. excella.com | @excellaco 200x more frequent deploys. 2,555x faster lead times. 24x faster MTTR. 3x lower change failure rate. https://puppet.com/sites/default/files/inline-images/Puppet-DOR-cover.jpg
  12. 12. excella.com | @excellaco Culture predicts both IT performance and organizational performance. (p. 15)
  13. 13. excella.com | @excellaco Because science. Forsgren, N., J. Humble (2016). “The Role of Continuous Delivery in IT and Organizational Performance.” (p. 10) https://papers.ssrn.com/sol3/papers.cfm?abstract_id=2681909 (p. 10)
  14. 14. excella.com | @excellaco More successful organizations. http://i.cdn.turner.com/nba/nba/.element/media/2.0/teamsites/celtics/media/history-championships-970x442.jpg
  15. 15. excella.com | @excellaco Happier employees. https://c1.staticflickr.com/5/4129/4972978130_bc61453ffa_b.jpg
  16. 16. excella.com | @excellaco What is culture? http://i.vimeocdn.com/video/454221405_1280x720.jpg
  17. 17. excella.com | @excellaco Westrum’s Culture Typology
  18. 18. excella.com | @excellaco “Having a Just Culture means that you’re making effort to balance safety and accountability.” https://codeascraft.com/2012/05/22/blameless-postmortems/
  19. 19. excella.com | @excellaco “Work that gets learned-by-doing lives by this pact: Technical errors and their consequences are to be acknowledged and transformed into an occasion for positive experience, learning, improvement.” (p. 38) “The world is complex – live with it. And learn from it what you can.” (p. 117)
  20. 20. excella.com | @excellaco "An air traffic control provider reported a 50% drop in incidents reported in the year following criminal prosecution of controllers involved in a runway incursion incident.” (p. 109) The organization lost the opportunity to learn from the unreported incidents. Creating a climate of fear.
  21. 21. excella.com | @excellaco Balance accountability and learning. https://www.flickr.com/photos/mikecogh/8035396680
  22. 22. excella.com | @excellaco Psychological safety. “If I make a mistake on our team, it is not held against me.”
  23. 23. excella.com | @excellaco A Google study found psychological safety was “far and away the most important” dynamic that set successful teams apart from other teams. https://rework.withgoogle.com/blog/five-keys-to-a-successful-google-team/
  24. 24. excella.com | @excellaco Because more science. Edmondson, A. (1999). “Psychological Safety and Learning Behavior in Work Teams.” (p. 9) http://www.jstor.org/stable/2666999?origin=JSTOR-pdf&seq=1#page_scan_tab_contents
  25. 25. excella.com | @excellaco The safer you feel, the more you learn. The more you learn, the better you perform. Safety Learning Performance
  26. 26. excella.com | @excellaco How do you change culture? https://media.licdn.com/mpr/mpr/AAEAAQAAAAAAAATsAAAAJGNhYjkzMDRmLThhZTUtNDBjYi1iOTRhLTA2Nzc0YWFlMTU3Mw.jpg
  27. 27. excella.com | @excellaco Assess. https://content.linkedin.com/content/dam/business/talent-solutions/global/en_us/blog/2014/10/measure-quality.jpg
  28. 28. excella.com | @excellaco Strongly disagree Disagree Somewhat disagree Neither agree nor disagree Somewhat agree Agree Strongly agree Failure causes inquiry. 🔘 🔘 🔘 🔘 🔘 🔘 🔘 How strongly do you agree or disagree with the following? On my team... https://devops-research.com/img/dora.png
  29. 29. excella.com | @excellaco DORA can provide insights on cultural capabilities, like • Westrum organizational culture. • Climate for learning. • Collaboration between teams. • Job satisfaction. …against industry benchmarks. https://devops-research.com/
  30. 30. excella.com | @excellaco Assessing culture. All items measured on a Likert-type scale, 1=Strongly disagree to 7 = Strongly agree 1. On my team, information is actively sought. 2. On my team, failures are learning opportunities, and messengers of them are not punished. 3. On my team, responsibilities are shared. 4. On my team, cross-functional collaboration is encouraged and rewarded. 5. On my team, failure causes enquiry. 6. On my team, new ideas are welcomed. 7. On my team, failures are treated primarily as opportunities to improve the system.
  31. 31. excella.com | @excellaco Educate. http://www.supportingeducation.org/wp-content/uploads/2012/11/Apple-chalkboard-book.jpeg
  32. 32. excella.com | @excellaco Knowing is half the battle. http://cdn.churchm.ag/wp-content/uploads/2014/03/knowing-is-half-the-battle.jpg
  33. 33. excella.com | @excellaco Speak to the head and the heart. http://lauriehaller.org/wp-content/uploads/2015/05/20150518-1.jpg
  34. 34. excella.com | @excellaco Winning IT and organizational performance. http://i2.cdn.cnn.com/cnnnext/dam/assets/150606190815-american-paharoah-crossing-line-super-169.jpg
  35. 35. excella.com | @excellaco Burnout is real and has a human toll. Read John Willis’ “Karojisatsu” post on the IT Revolution blog. https://www.flickr.com/photos/44534236@N00
  36. 36. excella.com | @excellaco Think. https://upload.wikimedia.org/wikipedia/commons/1/12/The_Thinker_close.jpg
  37. 37. excella.com | @excellaco Change your mindset. http://inutile.club/estatis/brain-transplant/img/scheme.png
  38. 38. excella.com | @excellaco People do not come to work to do a bad job. Everyone is doing the best they can given the information they have at the time. New Assumptions
  39. 39. excella.com | @excellaco Shift from ”Who?” to “Why?” Why did you do what you did? Why did that action make sense to you at the time? Why did the system allow you to do that?
  40. 40. excella.com | @excellaco What would you think if this happened to you?
  41. 41. excella.com | @excellaco Act. https://www.flickr.com/photos/atoach/8094737104
  42. 42. excella.com | @excellaco Model the behavior. 1. Frame work as learning problems, as opposed to execution problems. 2. Acknowledge your own fallibility. 3. Model curiosity by asking a lot of questions.
  43. 43. excella.com | @excellaco You’re taking risks. Show courage.
  44. 44. excella.com | @excellaco You can be a hero. https://www.flickr.com/photos/mleung311/8854935471
  45. 45. excella.com | @excellaco To the supervisors, managers, leaders, and anyone who considers themselves a boss… http://static.spin.com/files/120628-bruce.png
  46. 46. excella.com | @excellaco "The supposition is prevalent the world over that there would be no problems in production or service if only our production workers would do their jobs in the way that they were taught. Pleasant dreams. The workers are handicapped by the system, and the system belongs to the management.” Deming, “Out of the Crisis” (p. 121) https://www.census.gov/history/img/deming.jpg
  47. 47. excella.com | @excellaco Speed of the leader. Speed of the team. https://c1.staticflickr.com/2/1049/5142119589_1aaf74ded4_b.jpg
  48. 48. excella.com | @excellaco You control consequences and rewards. http://lvannorman.weebly.com/uploads/1/9/5/8/19580573/2662697_orig.jpg?241
  49. 49. excella.com | @excellaco It reflects how we think and what we value. It shows up in how we act. It is changeable. Culture.
  50. 50. excella.com | @excellaco Think different. http://alumni.sae.edu/wp-content/uploads/2016/03/growth-fixed-mindset.jpg
  51. 51. excella.com | @excellaco Act different.
  52. 52. excella.com | @excellaco We can make some beautiful changes. https://www.flickr.com/photos/esqenzo/268064771
  53. 53. excella.com | @excellaco Perform better. https://pbs.twimg.com/media/CAJjx9dVAAAimmQ.jpg
  54. 54. excella.com | @excellaco Feel better. https://c1.staticflickr.com/8/7244/7291435622_7639b9faf4_b.jpg
  55. 55. excella.com | @excellaco Culture matters. It affects each of us.
  56. 56. excella.com | @excellaco We each have personal experience with culture. http://bournedirectory.com/uploads/3/4/6/1/34614287/912045_orig.jpg
  57. 57. excella.com | @excellaco We each have power for change. http://refe99.com/wp-content/uploads/2014/07/Im-going-to-change-my-life-today.jpg
  58. 58. excella.com | @excellaco Jeff Gallimore jeff.gallimore@excella.com @jgallimore http://itsanicelife.com https://www.linkedin.com/in/jgallimore Me
  59. 59. excella.com | @excellaco

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