Implementation Evaluation of Manufacturing Training Program Jody Porter HRD 849 April 24, 2009
Overview of Manufacturing Training Program <ul><li>Developed for  hydraulic valves manufacturing facility </li></ul><ul><l...
Overview of the Implementation Evaluation <ul><li>Evaluation conducted over the first three months of implementation of th...
Results of Implementation Evaluation <ul><ul><li>Is the implementation of the MTP occurring as planned? — Yes, where chang...
Method of Evaluation <ul><li>240 employees in total, 130 directly affected or involved in Manufacturing Training Program—t...
Conclusions and Recommendations <ul><li>Next areas to work on in MTP: </li></ul><ul><ul><li>Develop average training time ...
Lessons Learned <ul><li>Increase your sample size to provide for non-responses </li></ul><ul><li>Finding a way to motivate...
Appendix A:  Survey
Thank you. Questions?
Upcoming SlideShare
Loading in …5
×

Implementation Evaluation Of Manufacturing Training Program J Porter Hrd849 April 2009

1,642 views

Published on

Published in: Business, Technology
2 Comments
1 Like
Statistics
Notes
  • great presentation Jody. I was thrilled to see the lessons learned slide...this will help me a lot...great job -Tommy_
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
  • Great joj Jody! Very thorough!
       Reply 
    Are you sure you want to  Yes  No
    Your message goes here
No Downloads
Views
Total views
1,642
On SlideShare
0
From Embeds
0
Number of Embeds
6
Actions
Shares
0
Downloads
58
Comments
2
Likes
1
Embeds 0
No embeds

No notes for slide

Implementation Evaluation Of Manufacturing Training Program J Porter Hrd849 April 2009

  1. 1. Implementation Evaluation of Manufacturing Training Program Jody Porter HRD 849 April 24, 2009
  2. 2. Overview of Manufacturing Training Program <ul><li>Developed for hydraulic valves manufacturing facility </li></ul><ul><li>Utilizes on-the-job training as training platform using operator-experts as trainers </li></ul><ul><li>Trainers train to operator work instructions (i.e., official process) supplemented with a Trainer’s Checklist that highlights quality-critical elements of process, product, and work station. Also serves as training documentation </li></ul><ul><li>After training time, Trainer remains one station downstream during the day for support </li></ul><ul><li>Training modules culminates in a Training Certification —trainee answers questions on the process and demonstrates the process to the Trainer and Training Coordinator </li></ul><ul><li>Knowledge transfer and training are sustained with Job Rotation System —operator rotates on a regular, scheduled basis through the stations he/she is certified on </li></ul>
  3. 3. Overview of the Implementation Evaluation <ul><li>Evaluation conducted over the first three months of implementation of the Manufacturing Training Program (MTP) </li></ul><ul><li>Does the theoretical MTP transfer successfully into the practical MTP? </li></ul><ul><ul><li>1) Is the implementation of the MTP occurring as planned? </li></ul></ul><ul><ul><li>2) What unforeseen problems have occurred? </li></ul></ul><ul><ul><li>3) Do operators understand the MTP process and tools? </li></ul></ul><ul><ul><li>4) Are the tools working as planned? </li></ul></ul><ul><ul><li>5) Is the program working towards accomplishing its goals? </li></ul></ul><ul><ul><li>6) What is working and not working? </li></ul></ul><ul><li>Input gathered from various organization levels—shop floor trainers and trainees, shop floor supervision, management and key stakeholders </li></ul><ul><li>Paper and electronic surveys </li></ul><ul><li>Interviews </li></ul>
  4. 4. Results of Implementation Evaluation <ul><ul><li>Is the implementation of the MTP occurring as planned? — Yes, where changes were required, there was enough justification to support the changes (i.e., operator on a cell without certification due to production needs or temporary trainer relocation) </li></ul></ul><ul><ul><li>What unforeseen problems have occurred? — The biggest problem has been the severe drop in production orders—conducting OJT without work orders is difficult. Program was adapted to include classroom training on skills and OJT using product from stock </li></ul></ul><ul><ul><li>Do operators understand the MTP process and tools — Yes </li></ul></ul><ul><ul><li>Are the tools working as planned? — Took several revisions of training matrix and training documentation, but yes </li></ul></ul><ul><ul><li>Is the program working towards accomplishing its goals? — Yes. The goals of the program include: a structured approach towards interdepartmental cross-training, documented training, greater operator knowledge of and attention to process, increased operator confidence, and reduction in quality errors. Early indications from the implementation evaluation and feedback received is that the program is on track to achieve these goals. </li></ul></ul><ul><ul><li>What is working and not working? — Working: documenting training, operator-experts and OJT as training foundation, training checklist. Not working currently (or needs improvement): certification process (no average timeframe for acceptable amount of time prior to certification), trainers staying one station downstream, and job rotation process (difficult to maintain/police) </li></ul></ul>
  5. 5. Method of Evaluation <ul><li>240 employees in total, 130 directly affected or involved in Manufacturing Training Program—to be 95% confident of the results given, at +/-7 confidence interval, sample size was 75 </li></ul><ul><li>40 paper surveys distributed, 35 returned </li></ul><ul><li>20 electronic surveys distributed, 14 returned </li></ul><ul><ul><li>Answer format for survey questions included ratings (1-4 equivalent to Not at all, Somewhat, Yes, Very Much; and Short-answer input) </li></ul></ul><ul><li>15 interviews requested, 10 conducted </li></ul><ul><li>Did not quite achieve desired total sample size </li></ul>http://www.surveysystem.com/sscalc.htm
  6. 6. Conclusions and Recommendations <ul><li>Next areas to work on in MTP: </li></ul><ul><ul><li>Develop average training time per stations </li></ul></ul><ul><ul><ul><li>Amount of time with trainer </li></ul></ul></ul><ul><ul><ul><li>Amount of time before ready for certification </li></ul></ul></ul><ul><ul><li>Work with supervisors to determine best method of job rotation </li></ul></ul><ul><ul><li>Work to create an easy system to monitor job rotation </li></ul></ul><ul><li>For others seeking a cross-training program for manufacturing: </li></ul><ul><ul><li>Often operators are your best experts and trainers </li></ul></ul><ul><ul><li>Provide them tools (i.e., training checklist) to help guide their training to quality-critical elements of process and provide consistency </li></ul></ul><ul><ul><li>Rewards of some type for your operator-trainers are an added incentive for trainers to provide the best training possible. This organization provides $1 extra on the hour for every hour of defined training time. </li></ul></ul>
  7. 7. Lessons Learned <ul><li>Increase your sample size to provide for non-responses </li></ul><ul><li>Finding a way to motivate respondents to participate in your survey is critical </li></ul><ul><li>Using multiple input-solicitation methods helps to reach different participants </li></ul><ul><li>Different types of questions allows for more variety in the information gathered </li></ul>
  8. 8. Appendix A: Survey
  9. 9. Thank you. Questions?

×