Online Optimization For Tourism Industry Presented at AmCham Paris France

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The presentation for the AmCham France Hospitality and Travel Working Committee, and the AmCham France Retail Working Committee, are pleased to invite you to:

Optimizing online sales for the Tourism industry

Acquire and retain guests in an Online Travel Agency (OTA) dominated environment by maintaining control of your brand on Google and engaging your clients

The Internet landscape is constantly changing and it is difficult to remain current on how to grow business from online sales. Today, when U.S. tourists are searching online, there are so many choices that often your company website is nowhere to be found. Instead, large travel websites are found when tourists are looking and they require that you surrender a higher profit in order to acquire those customers.

What if you could build your own direct relationship with passionate consumers through online word of mouth? What if you were more frequently found when U.S. tourists are looking? What if you could increase your profits by driving more reservations directly through your own website, avoiding large travel portal sites that take a significant piece of your margins?

Speaker:
Jay Feitlinger, American Digital Marketing and Search Engine Optimization (SEO) Expert and CEO of StringCan Interactive, a US-based digital marketing agency with an office in Paris will share what changes have happened with the Internet, specifically with Google, why these changes were made, and ideas on how your Tourism, Hotel or Restaurant can leverage best practices on how to improve your profit and relationship with U.S. tourists.

About the event:
Most American travelers today use Google to find and make reservations online when traveling to Europe. The majority of these international visitors will ultimately find and use large travel portal sites like TripAdvisor, Orbitz, and Expedia, which decrease the profits made by the service provider. However, the digital tools exist to compete effectively with these portal websites especially with repeat customers and referral opportunities.

In his presentation, Mr. Feitlinger will discuss how hotels, restaurants and travel service providers can leverage recent changes from Google on how to drive more traffic to their site and increase the number of reservations made directly on site. He will also discuss how to create awareness and build loyalty through online word of mouth, how to use content to increase your findability, and how to build an online bra

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Online Optimization For Tourism Industry Presented at AmCham Paris France

  1. 1. Complex Made Simple Optimizing Online Sales For The Tourism Industry image source: stockvault.com @stringcanagency
  2. 2. Generating Results Globally + @stringcanagency
  3. 3. Our Volunteer @stringcanagency
  4. 4. GETTING FOUND website.fr WEBSITE DURING image source: Flickr CC @DasNickus, @Yellowstone & @Door Concepts AFTER 1 2 3 4 @stringcanagency
  5. 5. image source: Flickr CC @DasNickus GETTING FOUND @stringcanagency
  6. 6. 6 BILLION searches per day source: google.com 1/2014 @stringcanagency
  7. 7. source: cnet.com 5/2013 @stringcanagency
  8. 8. source: cnet.com 5/2013 @stringcanagency
  9. 9. PLEASE  DON’T  DO  THIS  
  10. 10. image source: twitter.com
  11. 11. image source: twitter.com
  12. 12. Proper Linking “The philosophy that we've always had is if you make something that's compelling then it would be much easier to get people to write about it and to link to it.” ~ Matt Cutts, Head of Google Webspam @stringcanagency
  13. 13. image source: Flickr CC @Henry’s Travel, @Bee happy123 & @Dan Ripplinger PAGE QUALITY SPAM SEMANTICS @stringcanagency
  14. 14. Every day, 78% of search results have some ranking change. source: moz.com
  15. 15. @stringcanagency source: moz.com 2009
  16. 16. @stringcanagency source: moz.com
  17. 17. The Big Changes •  Social Signals •  Reviews •  Local Optimization •  Relevant New Content @stringcanagency
  18. 18. Getting The Most Out Of Paid Search •  OTA Contracts •  Using Branded Keywords •  Optimized for your audience •  Focus on longtail keywords •  Landing pages @stringcanagency 800,000,000+
  19. 19. Google Hotel Finder Google Hotel Finder Optimization •  Google Places Page •  Google Business Photos •  No duplicate pages •  Google+ account •  Directories updated (i.e. TripAdvisor, Yelp) •  Connection to a Global Distribution System @stringcanagency
  20. 20. website.fr LEVERAGING YOUR WEBSITE
  21. 21. INFORMATION EASY TO USE VALIDATION image source: Flickr CC @Horia Varlan, @Zen Sutherland & @newsusacontent SALES 1 2 3 4 @stringcanagency
  22. 22. Informational Aspects of Website Information: •  Text content •  Image Content •  Brand / Ambiance @stringcanagency
  23. 23. Easy to Use Your competition is Booking.com and Expedia, is your website easier to use? @stringcanagency
  24. 24. Validating Can a visitor validate their decision without leaving your site? @stringcanagency
  25. 25. Sales Driven Is your site the best salesman on your team? •  Sales Speak •  Understands the audience •  Not everyone is ready to sign up on the 1st visit @stringcanagency
  26. 26. DURING THE INTERACTION image source: Flickr CC @Yellowstone
  27. 27. 3 Goals During the Interaction •  Likes •  Reviews •  Attach - emails @stringcanagency
  28. 28. Like Getting the guest to Like, Follow, Pin or +1 Be creative Be exclusive Be active @stringcanagency
  29. 29. Attach Find a way to collect an email address Free WiFi Check-In START   Kiosk Rewards Cards @stringcanagency
  30. 30. Review Reviews are vital to search ranking and purchase validation Check-in Deals Ask your guest Email them request @stringcanagency
  31. 31. AFTER THE INTERACTION
  32. 32. Getting Them Back Dynamic follow up strategy Guest  Departure   Email  –  Receipt   Business  Guest   Thank  you  email   –  Leave  a  review +2  days   Special  Business   Guest  Deal  in   May   Family  Guest     +2  days  Thank   you  email  –  Leave   a  review   +7  days  –  free   desert  if  you   book  again   +38  days  -­‐  72   hour  Summer   Deals     American  Guest     Thank  you  email   –  Leave  a  review +2  days   +  35  Days  Share   with  a  friend  Deal   +65  days  Special   Facebook  Access   to  the  Chef     @stringcanagency
  33. 33. Create Brand Advocates Develop and garner brand advocates •  Invite online influential people to experience your brand •  Interact when brand is mentioned •  Offer deals for advocates @stringcanagency
  34. 34. 6 Key Points •  Google is constantly changing •  Relevant content is king •  Leverage & Optimize getting found •  Make sure your website is as user friendly as the OTA’s •  Your website should be your best sales person with content, reviews & call to actions •  Engage with your guests during and after their visit with social media, reviews and email
  35. 35. Q&A THANK YOU! @stringcanagency

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