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SharePoint Portal Ux

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From a webinar we did on SharePoint discussing the range of light to heavy UX projects taht are possible on the platform. Contact me for the full recording.

SharePoint Portal Ux

  1. 1. SharePoint Portal UX Maturity Model Classifying your Experience info@northridge.com | 855.587.9900 | www.northridge.comwww.northridge.com | Proprietary & Confidential
  2. 2. Agenda Introductions and Overview About Northridge User Experience and SharePoint Classifying Your SharePoint Portal Maturity Classifying Your Experience Case Study Examples Q&Awww.northridge.com | Proprietary & Confidential 2
  3. 3. Who is Northridge? Northridge is a nationally-recognized leader in delivering collaboration solutions to mid-market and enterprise clients throughout North America. By combining vast expertise in the areas of business consulting, user experience, and collaboration technology, Northridge delivers comprehensive collaboration solutions for the Enterprise and Internet that are highly functional, beautifully creative, and aligned with our clients strategic business initiatives. We have a Strong Foundation and we experience Continued Growth • 10+ years in business, 100+ full-time consultants serving clients across North America We own and operate a Global Development Center in Argentina • Extends our ability to deliver high-quality, cost effective services and solutions We are a Microsoft Gold Certified & Managed Partner • Less than 1% of all Microsoft Gold Certified Partners are Managed Partnerswww.northridge.com | Proprietary & Confidential 3
  4. 4. Our SharePoint Capabilities Northridge has deep capabilities in the following areas which are leveraged when planning and delivering solutions with our clients through our True North Methodology™. Strategy & Planning Managed Services User Experience Launch Management & Training Application Development Infrastructure Optimization Implementation & Governance Quality Assurance & Testingwww.northridge.com | Proprietary & Confidential 4
  5. 5. Representative Clientswww.northridge.com | Proprietary & Confidential 5
  6. 6. User Experience and SharePointwww.northridge.com | Proprietary & Confidential 6
  7. 7. What is SharePoint The Collaboration Platform for the Enterprise and Internet SITES Websites & Portals COMPOSITES • Intranet, Extranet, & Internet Sites Business Applications • Collaboration & Productivity Solutions • Program & Project • On-premise, Cloud-based, & Hybrid Models Management • Cross Browser, Offline, Mobile, MS Office Integration • Custom Business Application Development • Read / Write Integration w/ Line of Business (LOB) data • Visual Studio Support COMMUNITIES • Data Exposed Through Web Social Networking Services & APIs • Communities, My Sites, Blogs & Wikis • Tagging, Tag Clouds, Ratings, Activity Feeds, Social Bookmarking • Profiles & Expertise INSIGHTS • Organizational Browsers Business Insight & Analysis • Dashboards & Scorecards • BI Reports • Incorporation of LOB Data from CONTENT Data Warehouse • Web Analytics Web & Enterprise Content • PowerPoint, Excel Services, • Web Content Management SEARCH Visio Services • Enterprise Document, Records, Enterprise Search Audio/Video Management • Search Structured & Unstructured Content • Workflows & Routing, Metadata Taxonomies and Folksonomies • Search Content w/in SharePoint, File Shares, Websites, Email Folders, Databases, • Document Imaging & Capture LOB Systems (FAST Search) • Social Relevance & Phonetic Searchwww.northridge.com | Proprietary & Confidential 7
  8. 8. What is User Experience Lexical Definition User Experience (UX) is about how a person feels about using a system. It highlights the experiential, affective, meaningful and valuable aspects of human-computer interaction and product ownership, but it also includes a person’s perceptions of the practical aspects such as utility, ease of use and efficiency of the system. User experience is subjective in nature, because it is about an individual’s feelings and thoughts about the system. User experience is dynamic, because it changes over time as the circumstances change.www.northridge.com | Proprietary & Confidential 8
  9. 9. Defining UX Designing for Usability Users Visual Information Interactive Design Design Designwww.northridge.com | Proprietary & Confidential 9
  10. 10. Defining UX Visual Design Users Visual Information Interactive Design Design Design • Branding • Creative Design • Content Presentationwww.northridge.com | Proprietary & Confidential 10
  11. 11. Defining UX Information Design Users Visual Information Interactive Design Design Design • Branding • Taxonomy • Creative Design • Content Relationships • Content • Search Presentation • Content Aggregation and Rollup • Page Layout and Flowwww.northridge.com | Proprietary & Confidential 11
  12. 12. Defining UX Interactive Design Users Visual Information Interactive Design Design Design • Branding • Content Relationships • Navigation (menus) • Creative Design • Taxonomy • Video & Rich Media • Content • Search • Ratings, Tagging & Presentation • Content Aggregation and Comments (Social) Rollup • Advertisements • Page Layout and Flow • Calls to Action • Messaging • Access & Authentication • Personalizationwww.northridge.com | Proprietary & Confidential • Customization 12
  13. 13. Why UX and SharePoint? An Investment in UX is an Investment in SharePoint Increase User Adoption Empower Improve Employees Productivity Brand Drive User Reinforcement Behavior Delight Your End Userswww.northridge.com | Proprietary & Confidential 13
  14. 14. Poll One How would you classify your “behind-the-firewall” implementation of SharePoint? A. Just another software application that I use daily 1% B. An Intranet 8% C. A portal 13% D. A sophisticated File Share 13% E. Some of the above 38% F. All of the above 23%www.northridge.com | Proprietary & Confidential 14
  15. 15. Classifying Portal Maturitywww.northridge.com | Proprietary & Confidential 15
  16. 16. What is a Portal? “Todays portals are not just about access; the best ones provide true integration of enterprise information, resources, and tools in a unified user experience. The portal is a dashboard that offers all the enterprise information and applications that employees need to do their jobs.” - Jakob Nielsens Alertbox, July 18, 2011www.northridge.com | Proprietary & Confidential 16
  17. 17. Classifying Your SharePoint Portal Maturity Classification of SharePoint in Your Organization Portal Intranet/Extranet Application Collaboration Site(s) Use of SharePoint in Your Organization Collaboration, Document Business Process Corporate Communications, Management, Social Automation, Reporting, Personalized and Targeted Computing Department Sites Content, Enterprise Search, Enterprise Dashboardswww.northridge.com | Proprietary & Confidential 17
  18. 18. Classifying Your SharePoint Portal Experiencewww.northridge.com | Proprietary & Confidential 18
  19. 19. SharePoint UX Maturity Model Factor of Configuration and Customization Quality of User Experience High Medium Medium-Low Configuration and Customization (Effort) Light Involved Heavywww.northridge.com | Proprietary & Confidential 19
  20. 20. SharePoint Portal UX Maturity Model Marrying UX Maturity with SharePoint Portal Maturity We Can Classify Your UX Needs Based on Your Classification of SharePoint Enterprise High Portal Intranet Medium Collaboration Site Medium-Low UX Should Mature as Your Classification of SharePoint Matures Light Involved Heavy Collaboration, Document Business Process Corporate Communications, Management, Social Automation, Reporting, Personalized and Targeted Computing Department Sites Content, Enterprise Search, Enterprise Dashboardswww.northridge.com | Proprietary & Confidential 20
  21. 21. Classifying Your SharePoint Experience The Optimal Balance of Configuration and Customization Enterprise High Portal Intranet Medium Sophisticated Collaboration Site Medium-Low Advanced Basic Light Involved Heavy Collaboration, Document Business Process Corporate Communications, Management, Social Automation, Reporting, Personalized and Targeted Computing Department Sites Content, Enterprise Search, Enterprise Dashboardswww.northridge.com | Proprietary & Confidential 21
  22. 22. Classifications of SharePoint Portal UX Basic Advanced Sophisticated • Branding • Integration of Custom • Sophisticated Creative • Creative Design Developed Web Parts Design and Branding • Content • More Sophisticated • Publishing Presentation Taxonomy • Content Aggregation • Elementary IA • Higher Level of and Rollup • Site Templates Customized/Configured • Content Management • Initial Taxonomy Information Architecture • Advanced IA • Advanced Site Templates • Advanced Page Layouts • Page Layouts • Calls-to-Action • Custom Site Directories • Custom Navigation and Mega-Menuswww.northridge.com | Proprietary & Confidential 22
  23. 23. Examples Basic UX Established Brand Navigation Consistency Visual Cues Consistent Team Member Web Part Prioritized Task Listwww.northridge.com | Proprietary & Confidential 23
  24. 24. Examples Basic UXwww.northridge.com | Proprietary & Confidential 24
  25. 25. Examples Basic UXwww.northridge.com | Proprietary & Confidential 25
  26. 26. Examples Advanced UX Search Navigation Breadcrumb Link List Employee Spotlight Calls-to-action Views into Document Library News Listwww.northridge.com | Proprietary & Confidential 26
  27. 27. Examples Personalized Customer Logo Sophisticated Portal UX Displays the latest news from the Public Website (also on SharePoint) Customer Logo Silverlight components that integrate with LOB Application to display customer specific data. Ryan, Jim Alfredo, can you check on my Shipment coming in from Dubai? Alfredo Santos/US-CORP-IT Sure… It looks like it will clear customs today. Integrated Lync Server chat with real-time presence indication. Personalized RSS News feeds based on the User’s “Industry”. Secure access to customer specific documents. Personalized Events feeds based on the User’s “Industry”.www.northridge.com | Proprietary & Confidential 27
  28. 28. Examples Sophisticated Portal UXwww.northridge.com | Proprietary & Confidential 28
  29. 29. Branding News Carousel Custom Employee Directory and Search Advertisement and Call to Action Personalized Content Social Contentwww.northridge.com | Proprietary & Confidential 29
  30. 30. Poll Two What topics would you like to see discussed in a future webinar? A. SharePoint Information Design & Information Architecture Best Practices 38% B. Personalization Capabilities of the SharePoint platform 17% C. Enterprise Social Capabilities of the SharePoint platform 7% D. Dashboard & Reporting (BI) Capabilities of the SharePoint platform 24% E. Leveraging SharePoint as a platform for your Public Website 10% F. SharePoint ECM & Records Management Best Practices 1%www.northridge.com | Proprietary & Confidential 30
  31. 31. Contact Information: www.northridge.com info@northridge.com 855.587.9900www.northridge.com | Proprietary & Confidential 31

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